Kathy Chau

Experience Design Lead at Forge
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Contact Information
us****@****om
(386) 825-5501
Location
Quincy, Massachusetts, United States, US

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Kazandra Bonner

Kathy is a talented designer and strategist who leads Fortune 500 client stakeholders through the ambiguous haze of product design and development. Her calm nature puts stakeholders at ease while her design expertise shines a clarifying light onto complex problems. As a true collaborator and partner, Kathy fluidly shifts gears between facilitator, mentor, guide, and support, working cross-functionally with teams and clients to ensure project success. Kathy is the design lead you want on your team. She is organized, creative, dedicated and insightful - a terrific colleague and a lovely person.

Martha Carl

During the time I managed Kathy at Intrepid / Accenture, she was always a very high performer, continually getting positive feedback on her projects from her team members and clients. Kathy is very thorough and methodical in her work, and as a result, developed great client trust on each project she touched. In the time I worked with Kathy, I had the pleasure of watching her stretch and grow in skillset and confidence both as a designer, and and as a mentor to more junior team members. Kathy was a valuable asset to our team and a senior contributor on a department level. In addition to her client projects, she often contributed to go-to-market efforts, and helped to craft the processes and frameworks that kept our team of 75 running smoothly. I hope that someday I have the opportunity to work with Kathy again.

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Experience

    • United States
    • Construction
    • 1 - 100 Employee
    • Experience Design Lead
      • Nov 2020 - Present

    • United States
    • Software Development
    • 1 - 100 Employee
    • Head of Design
      • Mar 2020 - Oct 2020

      + Fully lead and executed on design solutions while looking at multiple lenses (end users, clients, business objectives, data analytics, product roadmap) + Collaborated with development team to implement solutions that works for a product with complex codebase and varying client environments + Assessed current state of the product and worked with product manager on strategic next steps + Created user research guidelines and help conduct any interviews and/or usability testing as part of key design validation steps + Delegated and oversaw design work of more junior design team members to enable multiple workstreams + Work closely with development and QA teams to ensure design specifications are clearly defined and understood Show less

    • United States
    • Computer Software
    • 1 - 100 Employee
    • Senior UI/UX Designer
      • Jun 2014 - Jan 2020

      + Oversees and executes on both UI and UX aspects of design engagements + Client industries include healthcare, financial services, education, and consumer electronics + Collaborates with cross-functional teams to design and build products + Facilitates design thinking workshops with clients + Provides mentorship to the design team + Proactive in improving internal processes + Oversees and executes on both UI and UX aspects of design engagements + Client industries include healthcare, financial services, education, and consumer electronics + Collaborates with cross-functional teams to design and build products + Facilitates design thinking workshops with clients + Provides mentorship to the design team + Proactive in improving internal processes

  • Rakuten Loyalty
    • Greater Boston Area
    • Graphic Designer
      • Nov 2012 - Mar 2014

      + Worked with lead UIUX designer in creating user-centered designs from user testing results + Created optimized designs from results of A/B tests to increase CTR and conversions + Mocked up a variety of interfaces including shopping malls, SERP, landing pages, and browser plugins + Created styleguides for front-end development + Worked with lead UIUX designer in creating user-centered designs from user testing results + Created optimized designs from results of A/B tests to increase CTR and conversions + Mocked up a variety of interfaces including shopping malls, SERP, landing pages, and browser plugins + Created styleguides for front-end development

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Graphics Design Intern
      • 2012 - Apr 2013

      + Rebranding of Jacob Realty + Created brand styleguides for company along with new logo, letterhead, and business cards + Tailored marketing documents and presentations to new brand designs + Rebranding of Jacob Realty + Created brand styleguides for company along with new logo, letterhead, and business cards + Tailored marketing documents and presentations to new brand designs

    • Higher Education
    • 300 - 400 Employee
    • Web Assistant
      • Sep 2011 - May 2012

      + General website maintenance and update through Wordpress + Fixed layout glitches by editing the HTML code + Creates new webpages in Wordpress based on established guidelines + Optimize videos and graphics for posting + General website maintenance and update through Wordpress + Fixed layout glitches by editing the HTML code + Creates new webpages in Wordpress based on established guidelines + Optimize videos and graphics for posting

    • Marketing Assistant
      • Aug 2009 - May 2012

      + General website maintenance and update through Wordpress + Fixed layout glitches and bugs by editing the HTML code + Creates new webpages in Wordpress based on established guidelines + Gathers and edits photos for posting on the website + Converts videos for web usage + Creates web brochures, email templates, and banners + General website maintenance and update through Wordpress + Fixed layout glitches and bugs by editing the HTML code + Creates new webpages in Wordpress based on established guidelines + Gathers and edits photos for posting on the website + Converts videos for web usage + Creates web brochures, email templates, and banners

    • Marketing/Graphics Design Intern
      • 2012 - 2012

      + Designed flyers, banners, brochures, social media icons, and other marketing materials + Helped with UI concept for their website + Used Prezi.com to create interactive presentations + Designed flyers, banners, brochures, social media icons, and other marketing materials + Helped with UI concept for their website + Used Prezi.com to create interactive presentations

Education

  • Startup Institute
    Product and Design
    2014 - 2014
  • Boston University
    Bachelor's degree, Psychology, minor in Advertising
    2008 - 2012
  • Boston Latin School
    2002 - 2008

Community

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