Experience

KDDI Vietnam

• IT Services and IT Consulting
• 1 - 100 Employee

• Purchase and Backsale Executive

  • Aug 2018 - Present



SoftBank

• Vietnam

• Operator

  • May 2016 - Jun 2018

  - Manage related contracts, customers, equipment documents. - Make sure that information is quick and easy to locate. - Maintain an effective document management system. - Coordinate with Engineer team to support customer and resolve issues. - Introduce to customer about new applications and programs. - Coordinate with other depts to make workflow become smooth. - Manage related contracts, customers, equipment documents. - Make sure that information is quick and easy to locate. - Maintain an effective document management system. - Coordinate with Engineer team to support customer and resolve issues. - Introduce to customer about new applications and programs. - Coordinate with other depts to make workflow become smooth.



transcosmos Vietnam Co., Ltd

• Vietnam
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Senior Quality Assurance

  • May 2016 - Jan 2018

  - LAZADA Project: Senior Quality Assurance • Monitor Customer Satisfaction of CS by reporting CSAT, through NPS for action plans weekly, monthly. • Knowledge and experience about CRM system: Zendesk, Saleforce, OMS,.. • Monitor and report for Bad complaint, CSAT, CS Quality. Thus, analyze and set plans to improve skills for CS weekly, monthly. • Report QA results weekly, monthly (pending issues, achievements, solutions..) • Set up meetings and training courses for new and current CS. Show less