Experience

EQHO Globalization Pte. Ltd.

• Singapore
• Translation and Localization
• 1 - 100 Employee

• Customer Service Manager

  • Sep 2022 - Present

• Business Unit Manager of Game Localization

  • Jan 2020 - Jul 2023

  - Develop plans, goals, and tactics to achieve the fiscal goals of the business. - Continually provide oversight to ensure that business plans and budgets are followed. - Generally authorized to take corrective action if there is deviation from expectations or standards.- Incorporate company procedures and policies in operations of business unit.- Monitor and review project activities and ensure its completion within scheduled time, budget and quality.- Manage business activities focusing on financial and strategic growth of organization.- Create new marketing strategies and take care of the relevant short fall of quality and take all measures to make sure we deliver up to client's expectations.- Build strong relationship with the customers in order to maintain good revenue growth.- Manage start-up costs and finances of business unit by efficient financial management.- Hire key people including managers and staff- Ensure that we have the relevant platform or software to deliver customer's needs.- Create harmonious working environment, train and mentor staff and motivate all team members to perform efficiently.- Explore and analyze market trends and identify new opportunities in assigned region or industry.- Coordinate with Marketing team to develop and implement operational plans for new product launches.- Work on requirements provided by senior management whenever required.- Provide reporting on a monthly, quarterly and yearly basis to senior management, or whenever required.- Mentor at a high level and work with Operations Director to manage and develop high-performance teams and develop and implement program strategies. Show less

• Account Manager

  • Jan 2019 - Dec 2019

  - Generate revenue through new business activities and sales activities within existing accounts in line with EQHO margins and sales targets- Create a sales plan to target medium/ large sized companies.- Perform tele-marketing activities to generate interest and confirm meetings to present EQHO's services.- Conduct presentations to the management and stakeholders of prospective clients. - Work with clients to solve problems and develop effective solutions that address business requirements, with a focus on process optimization and automation.- Prepare proposals that clearly present solutions to address client business requirements.- Coordinate the start-up of new projects with production staff, including engineering and project management - Develop an effective plan to grow new account revenue- Develop an account expansion (Channel and Direct) strategy to increase the average order size, the total order amount, and the use of services for existing MLV accounts- Work with Project Managers to develop a thorough understanding of past/ current projects and requirements- Identify problem accounts, evaluate solutions and provide relevant course of action in line with EQHO policy.- Expand the number of contacts within each account. - Identify and eliminate accounts that do not fit with EQHO's services.- Be the first escalation point for customer satisfaction issues. - Develop upselling and cross selling ideas for existing accounts. Show less

• Program Manager

  • Oct 2016 - Dec 2018

  - To cover Project Manager team supervision, account development, and client support. The Program Manager is a key client support contact. This will involve the development and implementation of escalation paths to ensure clients are informed of pricing, schedules and project status. - Maintain and develop the business through cross-selling and upselling.- Manage client expectations regarding quotes and schedules on behalf of the PM.- Supervise and support communication between the client and the production team.- Manage and monitor the execution of tasks (human, hardware and software).- Work with PMs in the planning stages to ensure that EQHO is meeting the client’s expectations, for quality and capacity.- Implement measures to ensure high-quality standards based on the client’s guidelines and EQHO targets.- Contribute to the continuous improvement of the profitability of services and streamlining processes.- Detect critical planning situations and provide solutions. Compile project reviews, post-mortems, and suggest and implement improvement steps.- Ensure that the EQHO and relevant ISO standards are updated continually and adhered to. Show less

• Senior Multimedia Project Manager

  • Oct 2013 - Sep 2016

  - To manage and deliver projects that meets the requirements of on time - on budget - in desired quality, in the most productive and cost-efficient way. In this role, the Project Manager actively cooperates both internally as well as with the company customers. The SPM also needs to manage a team of PM/PCs to achieve targets. Coaching and training should also be provided by the SPM to the team.- Plan & manage team resources to ensure meeting defined team productivity targets- Recruit, motivate, develop/train and evaluate project management team members, coach and support them- Ensure team compliance with set processes, policies and standards. Identify the key requirements and translation project specifications- Supervise and monitor the translation project preparation process.Assign a competent translator or translators to the translation project- Disseminate information, issue instructions related to the assignment, and manage the translation project to all parties involved- Verify that the translation service specifications have been complied with before approving the target language content and give clearance for its delivery to the client- Actively support the sales team in sales efforts - acquiring new customers and developing the business potential of current customers· Ensure active team cooperation and communication with sales and other department- Assist in preparation of production plans based on sales forecasts- Ensure that the EQHO and relevant ISO standards are adhered to. Show less

• Project Manager

  • Aug 2010 - Sep 2013

  - To manage and deliver projects that meets the requirements of on time - on budget - in desired quality, in the most productive and cost-efficient way. In this role, the Project Manager actively cooperates both internally as well as with the company customers. - Responsible for accurate project scoping and creation of estimates, quotations, and sales orders in collaboration with production, vendors and Management as required.- Responsible for clear, timely and concise communication and a thorough understanding of client/stakeholder requirements, management of client/stakeholder expectations and specification of required deliverables. - To ensure projects are delivered within budget, scope, schedule/deadlines, margins, risk, and quality.- To ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability. This includes invoicing on time and support on collection as requested.- Regularly call and evaluate customer satisfaction of project deliverables, propose improvements in customer-specific processes based on lessons learned.- File and Delivery quality Management: File Version control management, File tracking, integrity checks, hand-offs, hand-backs and revisions- Provide regular updates of Project Tracking sheet and reports to management as required.- Resolve questions and issues in a timely and effective manner for clients and internal teams.- Status reporting and post-project reviews and providing documentation for post mortem processes.- Be compliant with the EQHO and relevant ISO standards. Show less

• Assistant Project Manager

  • Feb 2010 - Jul 2010

  - Coordinate and deliver projects that meets the requirements of on time - on budget - in desired quality, in the most productive and cost-efficient way.- Responsible for clear, timely and concise communication and a thorough understanding of client/stakeholder requirements, management of client/stakeholder expectations and specification of required deliverables. - To ensure projects are delivered within budget, scope, schedule/deadlines, margins, risk, and quality.- To ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability. This includes invoicing on time and support on collection as requested.- Provide regular updates of Project Tracking sheet and reports to management as required.- Support PM / SPM / PGM to resolve questions and issues in a timely and effective manner for clients and internal teams.- Status reporting and post-project reviews and providing documentation for post mortem processes.- Be compliant with the EQHO and relevant ISO standards. Show less

• Technical Sales Manager

  • Feb 2009 - Jan 2010

• Quality Assurance Inspector and Technical Sales Manager

  • Mar 2007 - Jan 2009



One to One Contacts Public Company Limited

• Thailand
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • May 2006 - Dec 2006