Corporate Services Lead

• Jul 2023 - Present

Manager Customer Contact Center

• Oct 2016 - Jul 2023

Customer Service Agent Supervisor

• Mar 2016 - Oct 2016

Event Host

• Feb 2016 - Sep 2016

Ensure the overall fan experience during games & events at Rogers Arena is exceptional! Ensure the overall fan experience during games & events at Rogers Arena is exceptional!

Canada Place Concierge

• May 2015 - Oct 2015

Situated in the hub of tourism, the Canada Place Welcome Center is a key part of the sales strategy at Westcoast Sightseeing. My primary function was to generate tour sales and deliver exceptional customer service. Core product offerings include: 1. Vancouver Tours - Self Guided/ Guided Bus Tours 2. Victoria Sightseeing Experiences 3. Whistler Sightseeing Experiences 4. Attraction Tickets and packages In addition to our core product offerings, we also acted as a tourist information Center providing recommendations on dining & accommodations. Throughout the season I maintained a top seller status and was consistently one of the top sales reps in the company. Show less

Sr Team Leader - Price Accuracy

• Mar 2014 - Apr 2015

Lead a team to drive profitable sales performance and continuous improvement to impact the total store, specifically focusing on Price Accuracy processes and routines: - Clearance Price Change and Merchandising - Competitive Price Change and Signing - End of Life product tracking and removal - Weekly Ad Set; promotional flyer signing prep, planning, and executionEnsures Price Accuracy processes are executed to Target's standards by actively leading team members to achieve great results. Coaches team members and reinforces Targets expectations for a consistently safe, compliant, and vibrant team culture. In addition:- Utilize forecasting tools to adjust scheduling to business needs and workloads.- actively participated in leadership training and development programs as a senior team leader; coaching, performance management, and development planning at various leadership and team member level. Show less

Sr Team Leader - Guest Services

• Feb 2013 - Mar 2014

Lead a team to drive profitable sales performance and deliver a great guest experience on the sales floor and check lanes. Primary responsibilities include:- managing day to day operation of the front end team and ensuring meal/ break compliance, and consistent deliver of great guest service.- actively involved in the performance management process; recognizing, coaching, providing feedback, and delivering counselling and corrective action.- Active participation in the talent management process; interviewing, training, coach, and development of team members.- Maintain a strong positive culture within the team regarding the guest loyalty program; consistently in top 3 in our district for new activations.- Continuous replenishment/ merchandising of check lane end caps, and execution of seasonal planogram changes. Show less

Guest Service Representative

• Apr 2012 - Oct 2012

As a guest service representative my primary responsibility was to deliver an exceptional guest experience during all live race events. In addition my duties and responsibilities include: - Meet and Greet guests upon arrival - Provide wager instruction, and educate guests new to the game on how to place a wager - Promote and sell Race Day Programs - Cash handling and reconciliation processes - Crowd management Was recognized and nominated for a GEM award for delivering superior guest experience during live race days. Show less

Guest Service/ Operations Supervisor

• Apr 2007 - Oct 2012

Big Bus Vancouver is a Hop on Hop off Sightseeing company that provides live guided tours of downtown Vancouver. As the Operations Supervisor I was responsible for managing day to day operations from the Gastown Welcome Center. This position was an all encompassing role, and provided insights to all aspects of the business. - Sales Team Leader; managed sales performance, coordinated sales incentive programs, and forecasted daily/ weekly sales targets for team of 15 reps - Supervised Logistical Operations of Hop on Hop off tours; dispatched drivers, supervised daily tour operations, and maintain timing/ scheduling of tours for up to 10 buses - Managed Employee Relations; facilitated training and development of sales team, in addition to administering/ monitoring adherence to company policies and procedures - In charge of daily cash handling and reconciliation procedures; end of day sales reporting, ensuring appropriate cash out procedures are followed, and bank deposits Show less