Experience

IntuneHealth

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Care Agent

  • Aug 2022 - Present



NexRep, LLC

• United States
• Consumer Services
• 200 - 300 Employee

• Work from Home Customer Support Representative

  • Jan 2021 - Aug 2022

  ⦁ Responds to high volume of emails and chat messages ⦁ Provides customer service as the first point of contact ⦁ Document details of calls & customer interactions in the appropriate systems ⦁ Quickly assessing customer needs and providing sound solutions. ⦁ Calmly provide conflict resolution and navigate frustrated customer situations ⦁ Responds to high volume of emails and chat messages ⦁ Provides customer service as the first point of contact ⦁ Document details of calls & customer interactions in the appropriate systems ⦁ Quickly assessing customer needs and providing sound solutions. ⦁ Calmly provide conflict resolution and navigate frustrated customer situations



81 Services

• United States

• Virtual Assistant/Receptionist

  • Mar 2018 - Dec 2020

  ⦁ Provided customer service as first point of contact ⦁ Responsible for customer support and engagement via social media email and phone. ⦁ Proactively managed and responded to a high volume of customer engagements via social media email and phone ⦁ Scheduled meetings and appointments ⦁ Prepared customer spreadsheets and kept online records ⦁ Managed calendar and appointments ⦁ Provided customer service as first point of contact ⦁ Responsible for customer support and engagement via social media email and phone. ⦁ Proactively managed and responded to a high volume of customer engagements via social media email and phone ⦁ Scheduled meetings and appointments ⦁ Prepared customer spreadsheets and kept online records ⦁ Managed calendar and appointments



Liveops, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Work from home Customer Service and Technical Support Advisor

  • Feb 2015 - Dec 2020

  ⦁ Managed large amounts of inbound and outbound calls for various companies in a timely manner ⦁ Quickly assessed customer needs and provided sound solutions. ⦁ Documented details of calls and customer interactions. ⦁ Managed multiple systems, programs, and screens simultaneously. ⦁ Identified customers’ needs, clarified information and provided solutions and/or alternatives ⦁ Answered questions about products or services ⦁ Resolved issues and troubleshooting technical problems Show less



Arise

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Work from home Customer Service Representative

  • Mar 2010 - Dec 2014

  ⦁ Managed large amounts of inbound and outbound calls for various fortune 500 companies ⦁ Quickly assessed customer needs and provided sound solutions. ⦁ Documented details of calls and customer interactions. ⦁ Managed multiple systems, programs, and screens simultaneously. ⦁ Identified customers’ needs, clarified information and provided solutions and/or alternatives ⦁ Answered questions about products or services ⦁ Managed large amounts of inbound and outbound calls for various fortune 500 companies ⦁ Quickly assessed customer needs and provided sound solutions. ⦁ Documented details of calls and customer interactions. ⦁ Managed multiple systems, programs, and screens simultaneously. ⦁ Identified customers’ needs, clarified information and provided solutions and/or alternatives ⦁ Answered questions about products or services



CORPORATE CALL CENTER (Hiring Remote Customer Service Reps)

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Service Call Center Representative/Enrollment Specialist

  • Jan 2007 - Jan 2010

  ⦁ Customize insurance programs to suit individual customers for Medicare prescription drug plan ⦁ Explain features, advantages, and disadvantages of various policies to promote sale of Medicare prescription drug plan ⦁ Quickly assessed customer needs and provided sound solutions. ⦁ Documented details of calls and customer interactions. ⦁ Managed multiple systems, programs, and screens simultaneously. ⦁ Identified customers’ needs, clarified information and provided solutions and/or alternatives ⦁ Answered questions about products or services Show less