Brand Ambassador/ Sales Rep

• Dec 2022 - Present

Dispatch Manager

• Jan 2022 - Jun 2022

- Work in a fast-paced, goal-oriented environment while ensuring compliance with department policies and procedures - Respond to customer questions and comments via phone, email, SMS, and live chat - Establish leadership and support by providing performance feedback to a team - Provide a good natured and cooperative demeanor when dealing with escalated customers - Issue return authorizations and ensure they are completed within a timely manner - Work in a fast-paced, goal-oriented environment while ensuring compliance with department policies and procedures - Respond to customer questions and comments via phone, email, SMS, and live chat - Establish leadership and support by providing performance feedback to a team - Provide a good natured and cooperative demeanor when dealing with escalated customers - Issue return authorizations and ensure they are completed within a timely manner

Customer Service Representative

• Jan 2022 - Mar 2022

-Utilize Salesforce to interact with clients via email, call, and chat in a professional and timely manner - Listen and understand customers issues, while offering meaningful solutions. - Resolve complaints efficiently and with empathy to avoid escalation. -Utilize Salesforce to interact with clients via email, call, and chat in a professional and timely manner - Listen and understand customers issues, while offering meaningful solutions. - Resolve complaints efficiently and with empathy to avoid escalation.

Dispatcher/Customer Service Representative

• May 2020 - Mar 2022

- Assisted and supported drivers with navigating product drop-offs, payment pickups, and customer communication- Resolved inbound customer contacts via call, email, text, and chat- Communicated with customers in a clear, concise, and positive tone - Processed orders received through phone, website, and 3rd party - Assisted and supported drivers with navigating product drop-offs, payment pickups, and customer communication- Resolved inbound customer contacts via call, email, text, and chat- Communicated with customers in a clear, concise, and positive tone - Processed orders received through phone, website, and 3rd party

Sales Associate

• Feb 2017 - Mar 2020

- Handled high volumes of incoming transactions - Assisted customers with purchases, product information, and sizing- Processed, prepared, and packaged orders for shipment- Set up and organized merchandise and displays within store - Handled high volumes of incoming transactions - Assisted customers with purchases, product information, and sizing- Processed, prepared, and packaged orders for shipment- Set up and organized merchandise and displays within store

Social Media Marketing Intern

• Apr 2019 - Aug 2019

- Planned and prepared upcoming post for social media accounts - Contacted potential influencers for collaboration opportunities- Regularly posted content on social media accounts- Communicated efficiently with a team to prepare for marketing campaigns - Planned and prepared upcoming post for social media accounts - Contacted potential influencers for collaboration opportunities- Regularly posted content on social media accounts- Communicated efficiently with a team to prepare for marketing campaigns

Retail Cashier

• Sep 2015 - Jan 2016

- Partnered with leads to set up displays to increase efficiency and organization of the store- Consulted with customers about the benefits of credit cards to increase sign ups - Collaborated efficiently with multiple associates of different rankings to develop a unique experience for customers - Partnered with leads to set up displays to increase efficiency and organization of the store- Consulted with customers about the benefits of credit cards to increase sign ups - Collaborated efficiently with multiple associates of different rankings to develop a unique experience for customers