Experience

CoverMyMeds

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Manager, Patient Services

  • Apr 2019 - Present



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Supervisor, Reimbursement Operations

  • Jul 2018 - Mar 2019

  Fortune 500 healthcare company for wholesale medical supplies & equipment, pharmaceutical distribution, & healthcare technology systems. • Guided supervisory and administrative workflow functions, applicable to reimbursement support programs, in a fast-paced, high-volume contact center environment.• Provided direction, resolved issues, and was accountable for setting deadlines to ensure timely completion of work and performance guarantees. • Addressed escalated reimbursement questions from patients, insurance companies, providers, and clients specific to pharmaceutical products. • Interacted with both internal and external business partners to achieve optimal coverage and reimbursement for pharmaceutical products.• Spear-headed daily operations support to frontline staff to effectively responded to escalated issues and complex cases referred from pharmacy specialists, reimbursement specialists, and customers.• Directed workload and assigned daily work to frontline staff to ensure productivity levels are achieved.• Monitored telephone calls and reviewed case documentation to ensure quality and accuracy of frontline staff output.• Evaluated current policies and procedures and developed improved standardized processes related to Reimbursement services, in order to maximize productivity and quality excellence.• Collaborated with various departments, as needed, to support ongoing Reimbursement activities and quality improvement efforts. IMPACTS & RESULTS:• Reduced Potential Adverse Effect (PAE) date of awareness reporting errors to zero after initiating an innovative awareness campaign directed toward agents.• Conceptualized and implemented an agent attendance and tardiness tracking and accountability system, trimming absenteeism by 22% and tardiness by 37% within weeks of rollout.• Strategized and actualized a completely cross-trained team of agents, leading to the most versatile team on the production floor.



Senior Care Consulting & Senior Care Consultants, LLC

• Owner/President/Geriatric Care Manager & Private Healthcare Consultant

  • Jan 2006 - Jun 2018

  Private case management firm offering consulting & geriatric care management services to those with medical, dementia & mental health care needs.IMPACTS & RESULTS:• Increased business growth by 73% within the first year through progressive marketing & branding tactics.• Achieved YOY growth of ~45% or more due to effective branding, marketing, & advertising strategies.• Generated ~$30K in new business through free, on-site community presentations & trainings across the metro area.• Doubled the amount of fundraising & participant/vendor RSVP’s for a national conference through grassroots marketing.• Created a $1500 advertising campaign that yielded an ROI of $52K.• Implemented an innovative client billing software system saving the company more than $50K in revenue.• Acquired new technologies facilitating the business’ move to a streamlined, cost-effective virtual workplace. ADDITIONAL ACHIEVEMENTS:• Conceptualized & implemented marketing & communications strategies that helped us achieve rapid, consistent growth among competitors in the industry.• Launched company from the ground up using prior healthcare management & geriatric case management experience.• Transitioned from a small home-office to a commercial office space in less than two years of business.• Supervised & managed ~10 FT & PT employees, many of whom were highly recognized by our clients & industry partners.



All Ways Caring HomeCare

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Branch Manager

  • Jul 2017 - Apr 2018

  Largest diversified health & human services provider in the U.S. offering daily support services & in-home care. • Analyzed monthly financial statements and implemented strategies to increase profitability; managed operating expenses (profit and loss responsibility) to maximize contribution; developed and executed branch's annual business plan.• Spearheaded sales and business development efforts, client services coordination, staffing and workforce planning, community partnerships, and regional administration within budgetary confines.• Guided branch business growth and development process, including managing multiple territories, conducting marketing campaigns, identifying leads, conducting cold and canvass calls, setting appointments, creating and developing proposals and pricing models consistent with established guidelines, making presentations, documenting customer agreements, and closing sales to grow market share.• Monitored to ensure sales targets were met, while maintaining awareness of competitors strengths and weaknesses and agency’s resulting strategic position; managed territory to ensure efficient sales strategy for the branch.• Capitalized on labor/business/community issues to grow market share.• Recruited and selected branch administrative and direct care staff.• Assessed and supervised staff performance, including setting expectations, coaching, and recognizing achievement as part of the ResCare Performance Management process.IMPACTS & RESULTS:• Increased Branch growth by 7% via aggressive pursuit of private pay business and leveraging of existing State of Arizona contracts.• Exceeded monthly Branch budgetary goals, achieving increases in revenue and EBITDA each month since hire, and throughout tenure with organization.• Consistently achieved 95% or higher utilization of budgeted hours.