Experience

Microsoft Power Platform Community

• United States
• Software Development
• 1 - 100 Employee

• Robotics Engineer

  • Apr 2023 - Present

  I interact directly with customers and develop a partnership as a service using software robots or "bots" to automate repetitive, rule-based tasks in business processes. These software robots can mimic human actions, such as clicking, typing, copying and pasting, and interacting with applications and systems. RPA is often used to streamline workflows, reduce human error, improve efficiency, and free up human employees from mundane tasks so they can focus on more value-added work. I interact directly with customers and develop a partnership as a service using software robots or "bots" to automate repetitive, rule-based tasks in business processes. These software robots can mimic human actions, such as clicking, typing, copying and pasting, and interacting with applications and systems. RPA is often used to streamline workflows, reduce human error, improve efficiency, and free up human employees from mundane tasks so they can focus on more value-added work.



Chasko Global Enterprise

• Lekki, Lagos State, Nigeria

• IT Specialist

  • Jul 2020 - Present

  Diagnosing and repairing hardware issues using Multimeter, Soldering Iron, and Hot Air Gun. Staying up-to-date with the latest trends and technological advancements by using online forums, news sites, and blogs. Providing excellent customer service by communicating effectively, explaining technical concepts in an understandable way, and showing patience and empathy. Troubleshooting, diagnosing, and repairing hardware and software issues using Operating system tools (e.g., Event Viewer, Device Manager). Installing and configuring new hardware and software with Installation tools (e.g., driver installation software, hardware configuration software) and Operating system deployment tools (e.g., Windows Deployment Services, Microsoft Deployment Toolkit). Using software to perform routine maintenance tasks (e.g., CCleaner, Advanced SystemCare) and antivirus/malware removal (e.g., Malwarebytes, Avast) and disk cleanup/defragmentation (e.g., Disk Cleanup, Disk Defragmenter). Resolving complex hardware issues with troubleshooting and analytical skills by reading and interpreting technical manuals and schematics. Installed and configured computer systems and software applications, including operating systems and productivity software like Microsoft Office or Google Suite. Utilized installation tools like Windows Deployment Services or imaging tools like Norton Ghost to deploy systems and applications. Utilized IT project management skills to plan and execute infrastructure improvements and upgrades. Ensured system updates were applied using update tools like Windows Update, Mac Software Update, or third-party tools. Show less



1960bet.com

• Nigeria
• Gambling Facilities and Casinos
• 1 - 100 Employee

• IT Specialist

  • Sep 2013 - Present

  Operating Systems - Installation, configuration, and maintenance of operating systems such as Windows 10/11, Windows Server, Linux, macOS *User management* Configuring and managing user accounts, groups, and permissions in a Windows domain environment and managing user identities and access to cloud resources. Such as Microsoft AD and Azure AD. Managing user accounts, groups, and access permissions in Google Workspace *Device management* Deploying operating systems to new or existing devices and keeping them up to date using Microsoft Deployment Toolkit and Windows Manage and troubleshoot devices remotely using Remote Desktop Protocol (RDP), Virtual Network Computing (VNC), Google remote and TeamViewer *Scripting and Automation* Scripting languages such as Python, PowerShell, Anydesk and teamviewer *Collaboration and communication* Installation, configuration, and maintenance of email services to efficiently manage and prioritize emails using Microsoft Outlook, Gmail, and Mozilla Quickly and easily set up to communicate with team members using Microsoft Teams, Slack, Skype, and Zoom. Manage and track customer interactions and relationships using Salesforce, HubSpot, and Zoho CRM Show less



fonemart

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Repair Technician

  • Mar 2012 - Present

  Utilized installation tools like Windows Deployment Services to deploy systems and applications. Backed up critical data and systems, As a Computer and Mobile Technician/Field Technician, I diagnose, repair, and maintain computer systems and mobile devices, install and configure hardware and software, and provide technical support to clients. - Diagnosing and repairing hardware issues using Multimeter, Soldering Iron, and Hot Air Gun. - Staying up-to-date with the latest trends and technological advancements by using online forums, news sites, and blogs. - Providing excellent customer service by communicating effectively, explaining technical concepts in an understandable way, and showing patience and empathy. - Troubleshooting, diagnosing, and repairing hardware and software issues using Operating system tools (e.g., Event Viewer, Device Manager). - Installing and configuring new hardware and software with Installation tools (e.g., driver installation software, hardware configuration software) and Operating system deployment tools (e.g., Windows Deployment Services, Microsoft Deployment Toolkit). - Using software to perform routine maintenance tasks (e.g., CCleaner, Advanced SystemCare) and antivirus/malware removal (e.g., Malwarebytes, Avast) and disk cleanup/defragmentation (e.g., Disk Cleanup, Disk Defragmenter). - Resolving complex hardware issues with troubleshooting and schematics. - Installed and configured computer systems and software applications, including operating systems and productivity software like Microsoft Office or Google Suite. - Utilized installation tools like Windows Deployment Services or imaging tools like Norton Ghost to deploy systems and applications. - Utilized IT project management skills to plan and execute infrastructure improvements and upgrades. - Ensured system updates were applied using update tools like Windows Update, Mac Software Update, or third-party tools. Show less



NIGERIA GAS (NGC)

• Nigeria

• Field Monitor

  • Jul 2016 - Nov 2016

  IT Hardware Support · Internet Security · Network Virtualization · Technical Support · Microsoft Office · Computer Hardware Installation · Cabling · Microsoft 365 · Connectivity · Internet Protocol (IP) · Internet Protocol Suite (TCP/IP) · Network Access Control (NAC) · Networking · Analytical Skills · Access Controls Concepts · Troubleshooting · Operating Systems · Help Desk Support · IT Infrastructure Operations · Customer Service IT Hardware Support · Internet Security · Network Virtualization · Technical Support · Microsoft Office · Computer Hardware Installation · Cabling · Microsoft 365 · Connectivity · Internet Protocol (IP) · Internet Protocol Suite (TCP/IP) · Network Access Control (NAC) · Networking · Analytical Skills · Access Controls Concepts · Troubleshooting · Operating Systems · Help Desk Support · IT Infrastructure Operations · Customer Service