Experience

South Carolina Department of Administration

• United States
• Government Administration
• 1 - 100 Employee

• Senior Consultant

  • May 2022 - Present



S.C. DEPARTMENT OF HEALTH AND ENVIRONMENTAL CONTROL

• Hospitals and Health Care
• 1 - 100 Employee

• Program Coordinator

  • Jul 2019 - May 2022

• Administrative Trainer- Public Health

  • May 2018 - Jul 2019

  New Employee Training

• Administrative Specialist

  • Jul 2017 - May 2018



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Solutions Manager

  • Nov 2015 - Oct 2016

  · Delivered solid sales performance by developing representatives to meet and exceed sales quotas· Executed metrics to ensure store achieved established revenue targets.· Created peer- to- peer new hire development training program within the store to assist management with on boarding of 6 people that were new to the retail experience.· Assured company policies were administered and followed consistently with each employee that was assigned to me.· Assisted with promoting and introduction of in-house organizational and commission changes in the store.· Managed the schedules, time sheets, time off request and evaluations (Mid and yearly) of each employee. Assisted with FMLA and enrollment of benefits when needed.· Introduced Management-Assistance programs to help with coaching and development of current employees who were assigned to Performance Improvement Plans by the General Manager. · Analyzed store and customer retention efforts and established protocols for customer centricity. Show less

• Solutions Specialist

  • May 2013 - Nov 2015

  · Developed solid customer service relationship training.· Responsible for accountability and compliance strategies that governed each customer’s transaction.· Multi-level product expert and demonstrated full array of equipment functions and network capability.· Delivered superior customer service which strengthen retention efforts with customers by offering value and solutions that enhanced the customer experience. · Obtained Key holder position to assist management in the development of new hires, training and improvement of low performing peers, and assistance of benefit enrollment on a yearly basis. Also assisted with day-to-day operation when management had trainings, meetings etc. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jun 2011 - Oct 2012

  · Managed the employee schedules and work assignments for 100 associates. · Supervised the stocking within retail establishment by ensuring inventory security. · Completed employee performance levels and provided constructive feedback. · Supervised safety team and communicated safety procedures and updates to safety team members and associates. · Assisted with Employee Relation issues to proactively resolve concerns and ensured resolution aligned with code of ethics and business needs of the company. · Aggressively met nightly timelines for unloading assignments, with accuracy, quality and attention to detail. · Strong communication skills utilized to conduct workplace investigations and inform managers of problems/issues that require his/her attention, and assists in recommending practical solutions. Show less



Walmart Logistics

• Laurens SC

• Logistics Load Manager

  • Jan 2008 - Jun 2011

  · Ensured on time freight delivery and receipt across stores, vendors and warehouses. · Provided critical support for region to become first in the southeast and nation. · Collaborated and coworkers and developed a communication comment system for drivers which resulted in delivery improvements by 50%. · Managed a portfolio of over 75 accounts totaling 25 million in sales. · Ensured on time freight delivery and receipt across stores, vendors and warehouses. · Provided critical support for region to become first in the southeast and nation. · Collaborated and coworkers and developed a communication comment system for drivers which resulted in delivery improvements by 50%. · Managed a portfolio of over 75 accounts totaling 25 million in sales.