Experience

IPORT

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Technical Product Specialist

  • Mar 2018 - Present

  New Product Introduction: - Drive NPI Task Completion with Channel Marketing, Media Production, Sales Operations, Operations - Participate in Product Design / Reviews with Engineering and product stakeholders. - Beta Test, Product Installations providing directed feedback to Engineering and Product Teams. - Competitive Product / Market Research to aid in the completion of PRD process. - Execute / Coordinate Product Marketing Tasks for New Product Introductions such as Product Data Accumulation, Core On-Product Assets creation (packaging design, on product/ packaging artwork design), Core Product Assets (Datasheets, Manuals, White Papers), - Copy/Technical writing. - Briefing internal teams on New Product features/benefits/functions, at the correct time in the product development process. - Design and facilitate technical product training presentations to all levels of personnel. - Maintain Product Information / Digital Asset Databases to ensure product data integrity. Existing Product Support: - Conduct product training, gather feedback from product training to improve training content/process. - Maintain regular meetings with Tech Support, QC, and Customer Service teams to keep a pulse on current product issues in the field. - Maintain Product knowledge base and Documentation on platforms such as Zendesk. - Identify new opportunities for support articles, refreshing FAQs, White Papers, App notes. - Tech Support Escalation resource for Tech Support team. - Identify, plan and lead Product End of Life with warehouse, ops, sales ops, marketing, sales Highly Proficient in the following Software: Photoshop, Illustrator, InDesign, Salsify, InSite, Wrike, Peoplesoft, Sketch, Keynote, Pages, Word, Excel, Powerpoint Skills: Public Speaking, On-Camera, UX Wire Frame Creation, Project Management, Sales Analysis, Market Analysis and Research, Media Production Planning, Graphic Production Design, Construction/Product Installations, Copy/Technical Writing. Show less



Sonance

• United States
• Consumer Electronics
• 100 - 200 Employee

• Tech Support | Design Services Manager

  • Jan 2016 - Mar 2018

  Manage and oversee a team of highly skilled technical support agents. Manage the daily process of Design Services and speaker layout quotations. Developed and continue to project manage an active Zendesk environment consisting of ticket tracking, knowledge base and Insights data analytics. Ongoing participation in proposal generation process update, b2b web portal overhaul and leading training sessions for peers and across departments. Manage and oversee a team of highly skilled technical support agents. Manage the daily process of Design Services and speaker layout quotations. Developed and continue to project manage an active Zendesk environment consisting of ticket tracking, knowledge base and Insights data analytics. Ongoing participation in proposal generation process update, b2b web portal overhaul and leading training sessions for peers and across departments.



Dana Innovations

• San Clemente, California

• Inside Sales Representative

  • Oct 2012 - Jan 2016



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Mac Genius

  • Sep 2008 - Oct 2012

  • Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis. • Manage all aspects of repair workflow from checkin, repair and pickup.• Juggling customer and product issues with a genuine sense of urgency .• Prioritize open repair, case management, and service part orders. • Turning around repairs to customers as quickly as possible.• Being one of the go-to people for technical knowledge in the store.• Provide ongoing technology coaching to sales associates. • Having a passion for customer service and a commitment to exceeding expectations.• Maintain an organized and efficient repair workplace. Show less

• Mac Specialist

  • May 2005 - Aug 2008

  • Developing complete solutions based on customers’ specific needs.• Translate “techno-speak” into everyday understandable terms.• Inspire a whole new generation of Apple addicts.• Protect assets through loss prevention awareness.• Provide complete sales solutions for every customer.• Providing an amazing, personalized shopping experience to each and every customer.



Vanguard University of Southern California

• United States
• Higher Education
• 300 - 400 Employee

• ASB Senior Class Vice President

  • 2008 - May 2009

  • Assist the Class President in his or her responsibilities.• Assume the duties and responsibilities of the Class President in his or her absence, or when so directed by the Class President• Assume the office of the President, should the office be vacated• Keep class records current at all times. • Keep financial records current and organized. • Received, dispersed, and kept an itemized account of all class financials and money. • Keep accurate minutes of all class meetings and various other administrative activities.• Compose an Annual Budget in cooperation with the Class Council Show less

• Marketing Designer

  • May 2007 - Mar 2009

  • Designed material for specific events for the University such as:• T-Shirts• Brochures• Web Banners• Flyers• Posters• Worked closely with the marketing department at Vanguard and with other departments to achieve the goals that were presented by the University.

• Resident Assistant

  • Aug 2007 - May 2008

  As a leader in the residence hall my responsibilities included but were not limited to: • Leading and supervising a floor or 30 freshmen guys. • I was trained and required to understand how to handle various situations and be a resource for my residents. • I was also made aware of the proper protocol for serious and emergency situations, as well as the day-to-day issues. • Met weekly with my RD and RA team to discuss issues relating to residence life, and to plan events and programs. • Ensure that all university policies and regulations were enforced while developing a strong and lasting community. Show less