Experience

WPS Inc.

• United States
• Computer Networking
• 1 - 100 Employee

• Desktop Support Engineer

  • Jul 2021 - Present

  Provide customer service for education and businesses Desktop/Remote Support and On-site services Manage Office 365 accounts and configurations for several organizations Cabling and terminating network drops along with Installing and configuring network equipment (Cisco/Ubiquity) Experience using DHCP/Active Directory and Imagining servers at several organizations Provide customer service for education and businesses Desktop/Remote Support and On-site services Manage Office 365 accounts and configurations for several organizations Cabling and terminating network drops along with Installing and configuring network equipment (Cisco/Ubiquity) Experience using DHCP/Active Directory and Imagining servers at several organizations



Carter Healthcare

• Hospitals and Health Care
• 100 - 200 Employee

• Desktop Support Engineer

  • Aug 2020 - Dec 2020

  Help Desk support for customers and employees Manage Office 365 accounts and configurations for several organizations Experience with DHCP/Active Directory and Imagining servers Detailed documentation and maintenance of training materials Help Desk support for customers and employees Manage Office 365 accounts and configurations for several organizations Experience with DHCP/Active Directory and Imagining servers Detailed documentation and maintenance of training materials



East Central University

• United States
• Higher Education
• 300 - 400 Employee

• Student Technician

  • Jun 2017 - May 2020

  Provides classroom audio-visual supportDevelop & print signageLed customer service counter for faculty, staff and studentsSupports all campus classrooms computer technology and media in classrooms

• Researcher

  • Aug 2018 - May 2019

  National Aeronautics & Space Admin. (NASA) National Space Grant College & Fellowship Program2018-2019 Fall-Spring Research Project on App Development and Game Design.Competitive award expanding opportunities for STEM sector careers.



Mercy

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Student Volunteer

  • May 2014 - Jul 2014

  Customer service volunteer in hospital administration office Filed confidential patient documents in medical records office Customer service volunteer in hospital administration office Filed confidential patient documents in medical records office