Experience

Tiger Pistol

• United States
• Advertising Services
• 1 - 100 Employee

• Associate Quality Engineer

  • Mar 2022 - Present

• Technical Key Account Specialist at Tiger Pistol

  • Nov 2020 - Mar 2022



Volusion

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Help Desk Technician

  • Sep 2019 - Nov 2020

  - Administer and maintain user accounts / permissions across a variety of platforms / products (Slack, AD, - Salesforce, Intercom, GSuite, etc.)- Provide technical support and troubleshooting to all departments within the company, through several channels (Slack, email, in person, etc.)- Create scripts to assist in day to day operations for any team in the company

• Custom Coding Lead

  • May 2019 - Sep 2019

  - Create and manage workflows for the team, as well as calculating and providing metrics to improve those workflows to upper management- Provide one on one mentorship and guidance for those who wished to learn web development - Liaison between the floor and higher level technical support, often acting as a consultant for either

• Support Technician

  • May 2018 - May 2019

  - Met and excelled in all available metrics, culminating in gaining expert certification in record time- Voracious passion for learning and implementing new skills and technology, becoming a one stop shop for issue resolution- Created custom tools/scripts to assist the department in improving daily workflow



Austin POS

• Support Technician

  • Apr 2015 - Sep 2017

  - Provided remote and local software / hardware support across the Central Texas region - Managed installation and administered go-live assistance of new Point of Sale systems - Facilitated custom PC and network build/configuration - Provided remote and local software / hardware support across the Central Texas region - Managed installation and administered go-live assistance of new Point of Sale systems - Facilitated custom PC and network build/configuration



Kerbey Lane Cafe

• United States
• Restaurants
• 1 - 100 Employee

• Manager Server

  • Mar 2013 - Apr 2015

  - Managed and uplifted team through fast paced, demanding shifts - Repaired network and general hardware issues - Utilized and maintained connections with all other locations and service providers for the store - Managed and uplifted team through fast paced, demanding shifts - Repaired network and general hardware issues - Utilized and maintained connections with all other locations and service providers for the store