Experience

Rock Central

• United States
• Information Technology & Services
• 200 - 300 Employee

• Team Leader

  • Nov 2021 - Present

  Grow and develop people. Nurture relationships. Curate strategy. Maximize business value of UX Research. Grow and develop people. Nurture relationships. Curate strategy. Maximize business value of UX Research.



Rocket Companies

• United States
• Financial Services
• 200 - 300 Employee

• Sr. UX Researcher

  • May 2021 - Nov 2021



J.B. Hunt Transport Services, Inc.

• United States
• Truck Transportation
• 700 & Above Employee

• Senior User Experience Researcher

  • Oct 2018 - May 2021

  I partner with technology leaders to ensure that we are delivering value to the users, the business, and are working within our technical means. I work to empathize and understand how users think and feel as they work through their mental models. Once I have curated that understanding, I design products to allow users to work more efficiently, effectively and with a better experience. I partner with technology leaders to ensure that we are delivering value to the users, the business, and are working within our technical means. I work to empathize and understand how users think and feel as they work through their mental models. Once I have curated that understanding, I design products to allow users to work more efficiently, effectively and with a better experience.



Walmart

• United States
• Retail
• 700 & Above Employee

• User Experience Researcher

  • Jan 2013 - Oct 2018

  My focus is on developing design thinking as a way of working within the Walmart Home Office. I host design thinking sessions and help to train others on the design thinking process and framework. I believe that in the digital enterprise, in order to truly deliver customer value that a company needs to pivot toward customer delight rather than stakeholder evaluated perceived value or ROI. Design Thinking is the most effective vehicle to help people understand and grok true customer obsession.

• Business Analyst

  • Jan 2011 - May 2013

  Gather customer requirements with an emphasis on relationship building. Educate customers and project stakeholders on project management best practices and methodologies. Lead requirements and elaboration phases working closely with the project manager to deliver formal documentation and customer signoff. Negotiate and drive consensus to the greatest benefit to the business customer and user experience. Find defects and proactively remove them from the project plan and designs. Collaborate horizontally within the leverage organization in order to drive results. Manage customer expectations, requirements and satisfaction levels in a flexible manner.