Experience

TheBANK of Edwardsville

• United States
• Banking
• 1 - 100 Employee

• Enterprise Desktop Administrator

  • Mar 2013 - Present

  -Installation and support of both off the shelf software and software specific to TheBANK of Edwardsville -Responsible for patch management via vCenter Protect -Responsible for operating system deployment and application deployment via System Center Configuration Manager 2007 -Supporting branch office users via phone calls and desk-side support at both the corporate office as well as the specific branches -Responsible for troubleshooting hardware and software issues, as well as… Show more -Installation and support of both off the shelf software and software specific to TheBANK of Edwardsville -Responsible for patch management via vCenter Protect -Responsible for operating system deployment and application deployment via System Center Configuration Manager 2007 -Supporting branch office users via phone calls and desk-side support at both the corporate office as well as the specific branches -Responsible for troubleshooting hardware and software issues, as well as peripherals (scanners, printers, etc) -Responsible for resetting and unlocking users in Active Directory -Imaging new PCs and setting them up for new users or users receiving new equipment -Write and modify technical documentation for our user base

• Technical Support Anyalyst II

  • Jul 2009 - Mar 2013

• Technical Support Analyst

  • Jan 2008 - Jul 2009



St Mary's Good Samaritan Hospital

• IT Support

  • Jun 2006 - Aug 2006

  -Responsible for the deployment of dozens new computers across multiple departments within the hospital -Used Microsoft’s Remote Installation Services (RIS) to deploy operating systems remotely -Upgraded out of date computers with new hardware, such as memory, bigger hard drives, etc -Took on a help desk role to assist users across the hospital with computer and network issues -Assisted with general printer maintenance, including replacement of hardware and upgrading of… Show more -Responsible for the deployment of dozens new computers across multiple departments within the hospital -Used Microsoft’s Remote Installation Services (RIS) to deploy operating systems remotely -Upgraded out of date computers with new hardware, such as memory, bigger hard drives, etc -Took on a help desk role to assist users across the hospital with computer and network issues -Assisted with general printer maintenance, including replacement of hardware and upgrading of firmware/software -Responsible for documenting the processes behind Remote Installation Services for operating system deployment Show less



JK Computer Solutions

• United States
• Computer and Network Security
• 1 - 100 Employee

• IT Technician

  • Dec 2004 - Jul 2005

  -Traveled to multiple customer sites across the entire southern Illinois region -Replaced motherboards, processors, hard drives, and various other types of hardware through our contract with Dell. Receiving CompTIA A+ certification as a requirement. -Performed extensive troubleshooting on hardware and software for multiple businesses -Administered tape backups for several customers -Installed operating systems for business and residential customers



Field Consolidated Grade School

• Network Administrator Assistant

  • Aug 2003 - Jun 2004

  -Maintained a network of 50+ computers -Responsible for the education of children on using the Internet and Microsoft Office products -Provided support to teachers and students in need of assistance with computer software and hardware