Experience

Lido Restaurant

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Bar Manager

  • Nov 2021 - Present

  As a bar manager, oversaw weekly communication with alcohol distributors, created inventory sheets and completed weekly stocking, assisted with scheduling, created training sheets for new bartenders, created new drinks for special events and created pre-made blends for efficiency. As a bartender, memorized drinks and upsold customers on a regular basis. Served behind the bar and subbed as a table server during busy times. As a bar manager, oversaw weekly communication with alcohol distributors, created inventory sheets and completed weekly stocking, assisted with scheduling, created training sheets for new bartenders, created new drinks for special events and created pre-made blends for efficiency. As a bartender, memorized drinks and upsold customers on a regular basis. Served behind the bar and subbed as a table server during busy times.



Allstate

• United States
• Real Estate

• Licensed Sales Professional and Customer Service Specialist

  • Oct 2019 - Jun 2022

  -- As the appointed office Customer Service Manager, I handled complex customer service issues by de-escalating high tension situations, in addition to driving P&C sales -- Drove increases in retention and P&C for the agency and started the life and retirement conversation for our financial specialist; consistently met monthly goals set by the agency owner -- Multi-tasked between handling claims, outbound sales calls, inbound customer service calls, quoting and training new LSPs -- As the appointed office Customer Service Manager, I handled complex customer service issues by de-escalating high tension situations, in addition to driving P&C sales -- Drove increases in retention and P&C for the agency and started the life and retirement conversation for our financial specialist; consistently met monthly goals set by the agency owner -- Multi-tasked between handling claims, outbound sales calls, inbound customer service calls, quoting and training new LSPs



Square

• United States
• Software Development
• 700 & Above Employee

• Sales Representative

  • Apr 2018 - Sep 2019

  --Conducted inbound sales calls from small business owners and filtered large volume merchants for account executives --Responsible for onboarding new business into the salesforce system and familiarizing the merchant with our service --Managed callback requests to ensure a timely response to all merchants --Conducted inbound sales calls from small business owners and filtered large volume merchants for account executives --Responsible for onboarding new business into the salesforce system and familiarizing the merchant with our service --Managed callback requests to ensure a timely response to all merchants



Majerle's Sports Grill

• United States
• Restaurants

• Barback

  • May 2014 - Apr 2018

  --Maintained crowd control and kept restaurant clean --Refilled beverages, ran food and occasionally took customer orders --Anticipated customer and restaurant needs --Maintained crowd control and kept restaurant clean --Refilled beverages, ran food and occasionally took customer orders --Anticipated customer and restaurant needs



KATERRA

• United States
• Construction
• 700 & Above Employee

• Machine Operator

  • Feb 2017 - Nov 2017

  --Delivered and installed cabinets for customers --Learned to operate a new machine every month for four months --Handled quality control to ensure products were up to customer standard --Delivered and installed cabinets for customers --Learned to operate a new machine every month for four months --Handled quality control to ensure products were up to customer standard



QuikTrip

• United States
• Retail
• 700 & Above Employee

• Store Clerk

  • Jan 2016 - Feb 2017

  --Trained to up sell QuikTrip food items before customer checkout --Effectively multi-tasked between various floor positions - monitored cleanliness, stock, kitchen and customers --Trained to up sell QuikTrip food items before customer checkout --Effectively multi-tasked between various floor positions - monitored cleanliness, stock, kitchen and customers