Executive Director

• Jul 2023 - Present

Director of Rental Housing Development

• Jan 2021 - Jul 2023

Responsible for planning, directing, managing, and implementing housing development goals, activities, fiscal functions and annual reporting. Supervise housing development staff in administration of federal and state programs by reviewing and evaluating housing development program projects, objectives, policies, and priorities. Several of the federal programs administered are the Low Income Housing Tax Credits (IRS program), HOME, Housing Trust Fund, Emergency Solutions Grants and Continuum of Care (HUD programs). Show less

Housing Development Officer

• Oct 2014 - Jan 2021

Responsible for administering a wide variety of programs, utilizing both Federal and State appropriated funding including the HOME Investments Partnerships Program and National Housing Trust Fund. The programs include funding for the development of multifamily rental and single family housing, homebuyer assistance, homeowner rehabilitation, and homelessness prevention. Review and score applications for funding and make recommendations to the SDHDA Board of Commissioners on which applications to fund. Deliver presentations on available funding sources via statewide webinars, conferences and public meetings. Show less

Branch Manager

• Apr 2013 - Oct 2014

Responsible for the overall success of the bank and served as the face of Wells Fargo in the community. Lead with ethics, integrity, and embrace diversity and inclusion. Possess an in depth knowledge about products and systems, model behavior, and coach the team to success. Use initiative and good judgment to manage the store’s budget and lead the store to achieve projected results. Resolve difficult customer situations while delivering friendly customer service and ensuring the highest level of customer satisfaction. Show less

Assistant Branch Manager

• Oct 2012 - Apr 2013

Responsible for contributing to the overall success of the branch through quality leadership, customer service, risk management and sales. Assist the store manager in establishing sales and service goals. Create, train and coach a successful sales, service and referral team. Responsible for directing staff to maximize resources and achieve service and sales goals. Responsible for ensuring compliance with audit and operational regulations and guidelines. Actively sell and service new and existing customers as needed. Assumed the duties of the Store Manager in his/her absence. Show less

Personal Banker

• Jun 2009 - Sep 2012

Serve as a loan officer as well as account manager by building long-term relationships with customers through understanding customer’s financial needs and providing suggestions. Proactively sell products and services to customers and refer customers to other areas of the bank. .

Collections Specialist

• Dec 2007 - Jun 2009

Initiate customer contact and determine the reason for delinquency on credit cards as well as loans. Analyze customers' financial situation and negotiate for full payment or create terms for repayment. Experience in the Mid and Back-end delinquency departments. Responsible for verifying employment, and when necessary taking the proper steps to initiate wage garnishment. Mentored new representatives with the bank as a Team Lead. Coached new collectors who were put on performance plans.

Financial Advisor

• Jun 2006 - Nov 2007

Consulted with clients to analyze their financial situations and develop strategic solutions to further their financial planning goals. Developed and sharpened teamwork skills working together with other FA’s. Gained skill in developing and maintaining professional business relationships with clients. Held Series 7 and 66 securities licenses while employed at Thrivent. Administered weekly meetings for policy and procedure updates, sales meetings, and helped with day to day inquiries for the other new FA’s. Show less