Experience

ASTRA (Australian Short Accommodation Rental Association)
• Australia
• Travel Arrangements
• 1 - 100 Employee
• Contributor to the Board of Directors

  • Aug 2023 - Present


Penstay Holiday Management

• Managing Director - Holiday Rental Property Management

  • Sep 2022 - Present

  ▪ Managing private holiday accommodations within the Mornington Peninsula Shire. ▪ Booking & reservations management on holiday home rental platforms. ▪ Scheduling & managing cleaning & property maintenance works. ▪ Property listings management. ▪ Identify trends & data collection to achieve & maintain high occupancy rates. ▪ Identify service gaps by investigation, to reviewing, altering, adding and or implementing systems, strategies & processes towards prevention, resolution and efficiency. ▪ Property policy & procedure development & implementation. ▪ Licensing management. ▪ Property styling & decorating assistance. ▪ Guest management & communications. ▪ Ensuring guest experiences are met with satisfaction. Show less



HousingFirst Ltd

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Customer Service and Administration Officer

  • Aug 2019 - Jun 2021

  ▪ Managing phone lines - Transferring calls, handling enquiries and taking messages for both the St Kilda & Ashwood office. ▪ Managing main info email - Responding to enquiries and directing relevant emails to respective staff. ▪ Note-keeping and data entry on tenant enquiries and correspondence. ▪ General office, archiving and mail management. ▪ Daily staff attendance monitoring and reporting. ▪ Ad hoc admin and project support to all staff. ▪ Ad hoc creation, designing and styling of flyers, posters & signs. ▪ Ad hoc releasing of communications to clients. ▪ Assist with troubleshooting and liaising with IT & phone systems providers to resolve employee IT & phone issues. ▪ Posting and managing property listings, along with responding to enquiries and data collection. ▪ Organisation of parking permits with local government councils. ▪ Identifying customer service and administration gaps by investigating, reviewing, altering, adding and or implementing systems, strategies and processes towards prevention, resolution and efficiency. ▪ Working group projects: - Return to Office Covid19 Safe Plan Committee. - Tenant Satisfaction Survey. - Social Committee. ▪ Ordering and stock management of stationery, IT equipment and consumables, for both the St Kilda & Ashwood office. ▪ Liaising with external services to maintain the upkeep of office equipment and office space. Show less



Allfab (Aust) Supplies Pty Ltd

• Australia
• Wholesale
• 1 - 100 Employee

• Business and Marketing Administrator

  • Jan 2019 - Jun 2020

  ▪ Generation of quotes, purchase orders and invoices via ITMS software. ▪ Capturing debtor and creditor payments in and reverting acknowledgement receipts. ▪ Creation of acknowledgment receipts. ▪ Flyer creation, designing and styling. ▪ Releasing promotional communications to client list via internal database. ▪ Assisting with payroll when required. ▪ Generation of quotes, purchase orders and invoices via ITMS software. ▪ Capturing debtor and creditor payments in and reverting acknowledgement receipts. ▪ Creation of acknowledgment receipts. ▪ Flyer creation, designing and styling. ▪ Releasing promotional communications to client list via internal database. ▪ Assisting with payroll when required.



Victory Offices

• Australia
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Corporate Receptionist

  • Jun 2019 - Aug 2019

  ▪ Opening and closing of office. ▪ First point of contact in reception for visitors and assisting with their reason of visit. ▪ Handling phone calls, e-mails, and booking of meeting rooms via Outlook. ▪ Mail management and general admin and secretarial support to all staff and clients. ▪ Catering management and stock take. ▪ Organisation of building and floor access cards. ▪ CCTV monitoring. ▪ Assisting clients with matters raised, including troubleshooting IT issues. ▪ General tidying of office space and ensuring overall office standards are consistent with the company’s standards by corresponding with both internal and external cleaners and maintenance department. Show less



Cultural Catering

• Food & Beverages
• 1 - 100 Employee

• Cafe and Foodstore Manager

  • Nov 2017 - Apr 2018

  ▪ Set up the café and foodstore for trade as it being a brand-new business. ▪ Created and implemented systems and processes. ▪ Staff management, hiring, training and rostering. ▪ Supply research, product procurement and overall stock management. ▪ Identify business needs to maximise potential growth with business directors. ▪ General day to day café and foodstore operations and management. ▪ Set up the café and foodstore for trade as it being a brand-new business. ▪ Created and implemented systems and processes. ▪ Staff management, hiring, training and rostering. ▪ Supply research, product procurement and overall stock management. ▪ Identify business needs to maximise potential growth with business directors. ▪ General day to day café and foodstore operations and management.



StayWell Hospitality Group

• Food and Beverage Supervisor

  • Nov 2015 - Nov 2017

  ▪ Managing and running a 65 seater cafe with upto 10 staff. ▪Set up and pack down of cafe. ▪ Greeting, seating, advising guests on daily specials, serving, coffee making, and bar service. ▪ Handling and reconciliation of cash and card transactions. ▪ Handling customer queries and complaints. ▪ Set up, supervise, and pack down of events and buffet section. ▪ Ensuring overall cafe cleanliness, food quality, and service is up to par by set out standards of the hotel. ▪ Managing bookings and pre-orders, in-house, and remotely. ▪ Staff management. ▪ Hiring, training, and rostering. ▪ Timesheet management – Review, approve and submitting all restaurant staff timesheets for payroll processing. ▪ Ordering and stock management. ▪ Working autonomously and alongside the head chef to create menus, daily, weekly and monthly specials to promote cafe in order to increase revenue and minimise food wastage. ▪ Setting up and designing food and beverage packages for functions and events according to the allowing budget. ▪ Menu and flyer designing and styling. ▪ Promoting cafe via social media platforms. ▪ Liaising with maintenance to resolve hardware issues. Show less



I Need A Chef / I Need Event Staff

• Catering Assistant

  • Aug 2015 - Apr 2017

  ▪ Working in assigned establishments by the agency in various locations around Melbourne. ▪ Cooking, sandwich & salad making, baking, prepping & plating up. ▪ Working in assigned establishments by the agency in various locations around Melbourne. ▪ Cooking, sandwich & salad making, baking, prepping & plating up.



Mt Buller - Buller Ski Lifts

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Food and Beverage Attendant

  • Aug 2015 - Sep 2015

  ▪ Setting up and cleaning down of restaurant. ▪ Taking orders whilst using POS system. ▪ Serving food and drinks from the bar. ▪ Organizing Ski School kitchen and buffet. ▪ Setting up and cleaning down of restaurant. ▪ Taking orders whilst using POS system. ▪ Serving food and drinks from the bar. ▪ Organizing Ski School kitchen and buffet.



marcus evans Group

• Ireland
• Events Services
• 700 & Above Employee

• Receptionist and Administrator - APAC & Middle East Sales Division

  • Sep 2011 - Dec 2012

  ▪ General office and mail management. ▪ Data entry, generation of invoices, receipts, and other documentation needed by sales executives using CRM system, Microsoft Office Software’s, and Adobe Acrobat. ▪ Extract and circulate daily calls and KPI reports to management. ▪ Daily staff attendance monitoring, reporting and handling of leave request forms. ▪ Remote back up cover for admins in satellite offices; interstate and globally when said admins are on leave. ▪ Ordering and stock management of stationery and consumables. ▪ Ensuring overall office standards were up to par with CEO’S requirements by corresponding with cleaners, suppliers and building maintenance department. ▪ Organising and setting up office decor during festive seasons. ▪ Assisting with the end of month company social activities. Show less



VADS Berhad

• Malaysia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Telemarketing Executive

  • Mar 2010 - Feb 2011

  ▪ Cold call to outsell and promote insurance policies according to campaigns assigned. ▪ Deliver scripted sales pitch to clients. ▪ Provide pricing details and handle client queries. ▪ Record client reactions to campaigns offered and overcome negative reactions to obtain successful closure of transactions. ▪ Discussing feedback with team leaders and managers. ▪ Cold call to outsell and promote insurance policies according to campaigns assigned. ▪ Deliver scripted sales pitch to clients. ▪ Provide pricing details and handle client queries. ▪ Record client reactions to campaigns offered and overcome negative reactions to obtain successful closure of transactions. ▪ Discussing feedback with team leaders and managers.



Safeway Pest Control Sdn Bhd

• Administrative Assistant

  • Feb 2009 - Mar 2010

  ▪ Assisting GM and business administrator with call handling, complaints and queries. ▪ Booking service appointments by categorizing according to locations and time. ▪ Issuing certificates in accordance to local governance. ▪ Assisting sales team with issuing quotes and invoicing. ▪ Assisting sales team with adverts and promotions on new services and products. ▪ Stock keeping of chemicals and monitoring appropriate chemical usage from technicians. ▪ General administrative duties. Show less



True Fitness Sdn Bhd

• Sales Marketing Consultant

  • Jan 2009 - Jun 2009

  ▪ Cold call from fresh and recycled leads to set appointments in order to meet clients face to face to promote gym membership options. ▪ Supporting existing clients with membership renewals. ▪ Creating awareness on the importance of physical health and well being to new and existing clients. ▪ Cold call from fresh and recycled leads to set appointments in order to meet clients face to face to promote gym membership options. ▪ Supporting existing clients with membership renewals. ▪ Creating awareness on the importance of physical health and well being to new and existing clients.



Ministry of Human Resources

• Malaysia
• Government Administration
• 1 - 100 Employee

• Data Processing Officer - Department of Labour Peninsular Malaysia

  • Jan 2008 - Dec 2008

  ▪ Data and report processing and entry. ▪ Achieving monthly KPI for number of files to be processed. ▪ Data and report processing and entry. ▪ Achieving monthly KPI for number of files to be processed.



Sunway Resort Hotel & Spa

• Food and Beverage Attendant

  • Jan 2007 - Dec 2008

  ▪ Setting up function rooms. ▪ Serving food & beverage, clearing of tables and packing down. ▪ Setting up function rooms. ▪ Serving food & beverage, clearing of tables and packing down.



AIRPAK EXPRESS COURIER SERVICE

• Malaysia
• Freight and Package Transportation
• 1 - 100 Employee

• Traffic Control Administrator

  • Jul 2007 - Dec 2007

  ▪ Data entry of consignment/delivery notes into systems. ▪ Handling pick up and delivery requests from clients via email, fax and phone. ▪ Organizing despatch according to areas/suburbs for the day accordingly for delivery and collection. ▪ Liaising with the inbound customer service department to resolve customer queries and complaints. ▪ Data entry of consignment/delivery notes into systems. ▪ Handling pick up and delivery requests from clients via email, fax and phone. ▪ Organizing despatch according to areas/suburbs for the day accordingly for delivery and collection. ▪ Liaising with the inbound customer service department to resolve customer queries and complaints.