Experience

Nashville State Community College
• United States
• Higher Education
• 300 - 400 Employee
• Chief Information Officer

  • Jun 2022 - Present

Urban League of Middle Tennessee
• United States
• Non-profit Organizations
• 1 - 100 Employee
• Head of Business & Innovation

  • Aug 2020 - May 2022


Creative Artists Agency

• United States
• Entertainment Providers
• 1 - 100 Employee

• Regional IT Executive & Operations

  • Mar 2001 - Aug 2020

  I have an excellent record of creating new tech, operational teams, and functioning in a dual role as a Regional IT Executive and Operations Manager. A progressive thinker, consummate professional, and champion of organizations are committed to innovation, change, and providing solutions. Coordinate the evaluation, deployment, and management of current and future tech systems. Managed and maintained critical relationships and internal stakeholders across the region through the merger of nine companies. Responsibilities include Project/Program management (hardware and software), Business Strategy, Facility Management (15 office moves and expansions), Technical Support (Windows, MAC, and, Cisco environment). Developed and implemented action plans that improved performance provided direction and guidance on executed company tech programs Maintained multiple interim positions such as Director of Regional Offices and Global Service Desk Manager. I supervised more than 20 employees in several positions/locations as Service Desk Technician, Network Support Specialist, Tech Business Consultant, Faculity Team, and Operation coordinator.



UBS

• Switzerland
• Financial Services
• 700 & Above Employee

• Network Support Specialist

  • Sep 1999 - Mar 2001

  • Supported, installed, and configured network equipment for office moves and expansions • PC Repair and other configuration such as: installing drivers, software, and hardware devices • Configured new employee equipment including laptops, desktops, blackberry mobile device, printers, copiers & faxes • Documented software/hardware procedures • Created/Managed users accounts • Resolved all IT related system issues on-site and with remotely located Sales personnel • Supported, installed, and configured network equipment for office moves and expansions • PC Repair and other configuration such as: installing drivers, software, and hardware devices • Configured new employee equipment including laptops, desktops, blackberry mobile device, printers, copiers & faxes • Documented software/hardware procedures • Created/Managed users accounts • Resolved all IT related system issues on-site and with remotely located Sales personnel



Metro Information Services

• IT Services and IT Consulting
• 1 - 100 Employee

• Contractor

  • Jun 1999 - Sep 1999

  • Supported, installed, and configured network equipment for office moves and expansions • PC Repair and other configuration such as: installing drivers, software, and hardware devices • Configured new employee equipment including laptops, desktops, blackberry mobile device, printers, copiers & faxes • Documented software/hardware procedures • Created/Managed users accounts • Resolved all IT related system issues on-site and with remotely located Sales personnel • Supported, installed, and configured network equipment for office moves and expansions • PC Repair and other configuration such as: installing drivers, software, and hardware devices • Configured new employee equipment including laptops, desktops, blackberry mobile device, printers, copiers & faxes • Documented software/hardware procedures • Created/Managed users accounts • Resolved all IT related system issues on-site and with remotely located Sales personnel



Tennessee Valley Authority

• United States
• Utilities
• 700 & Above Employee

• Contractor

  • Jun 1998 - May 1999

  • Provided system administration support of the IT training facility • Established user profiles\accounts and completed system analysis on the Y2K project • Deployed desktop standardization, troubleshooted hardware\software, and installations • Worked\Scheduled as liaison with trainers to setup remote classrooms • Identified educational needs with full time staff, designing educational material and ensured all employees take basic computer training. • Provided system administration support of the IT training facility • Established user profiles\accounts and completed system analysis on the Y2K project • Deployed desktop standardization, troubleshooted hardware\software, and installations • Worked\Scheduled as liaison with trainers to setup remote classrooms • Identified educational needs with full time staff, designing educational material and ensured all employees take basic computer training.