QA Manager

• Mar 2020 - Present

Quality Assurance Team Lead

• Mar 2020 - Jul 2022

Sr Service Manager

• Jun 2016 - Mar 2020

• Understanding the needs of multiple stakeholders. Facilitating the negotiation of requirements amongst multiple stakeholders. • Identifying the current- and future-state business processes. • Helping the business stakeholders envision the future and how their work will need to change to support the future. • Working with all stake holders to ensure that the quality metrics is reviewed, closed and agreed upon. • Defining processes for test plan and several phases of testing cycle. • Planning and scheduling several milestones and tasks like alpha and beta testing. • Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking. • Work closely on the deadlines of the project . • Building up a team and choosing right number and skill set of resources. • Assign various tasks to the engineers as per strength of individual. • Understanding and defining areas to calculate the overall risk to the project. • Creating strategies to mitigate those risks and take necessary measures to control the risks. • Hands on Experience on the applications used for the implementation and ongoing maintenance of various Health and Welfare Benefit plans. • Communicating and updating the client through Emails and Client Calls. • Involved in the process documentation work like creating Checklist's, updating the documents on Wikipedia for the purpose of training new folks and process related things (MOM). • Involved in Defect tracking & Bug/Enhancement/Improvement coordinate with the development teams for fixing the defects Show less

Consultant

• Oct 2015 - Jun 2016

Client: Markit Group Ltd (Onsite Project) Domain – Capital market Designation - Consultant Project: MOD (Markit On Demand) Domain – Capital Market MOD was formerly knowns as Wallstreet on demand. Markit Digital is dedicated to the delivery and presentation of financial data, transforming complex information into elegant user experiences. As a leading Software as a Service (SaaS) provider in the financial services industry, our innovative visualizations are the standard for interpreting, manipulating and displaying financial information. Responsibilities: • Testing the IIS7 uplift – Testing Type: Manual Testing (Smoke Testing, Functional Web Testing, Acceptance Testing). This project aims to test the migration from IIS 6 server to IIS 7 server. There are around 150 domains which needs to be uplifted from IIS 6 server to IIS 7 server . Migration is performed via four various steps named as “Dark Acc” , “Acc Config” , “Acc Smoke” and “Prod Config”. Testing is performed at all the steps to verify that there are no issues related to uplift . Once all the steps passes verification then IIS 7 uplift is done on production environment. Oct 2015 - Jun 2016 Nov 2011 - Oct 2015 • Globe and Mail - GM project seeks to redesign, develop, and host the Market dashboard and Mini-market dashboard. • Ameriprise - Ameriprise hosts all the data from various APIs from different data vendors. This project aims to provide the end users with host of financial data that will help them make informed decisions about their investments. The data includes information in form of Indices, Price Quotes for various financial instruments such as Equities, ETFs , MFs and other derivative products. • Other Maintenance Tickets – Apart from dedicated client, we are assigned some maintenance tickets for different client, that require different testing such as Functional Testing, Smoke Test, Sanity Test, Data Verification Testing etc • Tools Used - Jira , ALM , Swagger API tool Show less

Sr. Test Analyst

• Nov 2011 - Oct 2015

 Effective Proficiency in all levels of SDLC & STLC.  Experience in conducting Functional, Integration , Database , Regression Testing and Web Testing.  Well versed with all the testing concepts and methodologies with knowledge in Agile Methodology.  Experience with Defect Tracking Tools.  Hands on experience in SQL that involves writing complex queries.  Working knowledge of Test management tool QC 10.0  Good knowledge of Health and Benefit and Retirement Domain.  Basic knowledge of Selenium and Java.  Experience in peer reviews, responsible for test deliverables, status reporting to management, issue escalations and interacting with development team members as well as clients in fixing the defects.  Strong Analytical skills, in finding the root cause of issues.  Excellent problem solving skills with a strong technical background, good interpersonal skills and good communication skills.  Flexible and versatile to adapt to any new environment and work on any project.  RTM (Requirement Traceability Matrix) : Mapping requirements to Test cases. Show less