Experience

Simply Group

• Australia
• Software Development
• 1 - 100 Employee

• Director of Program Management

  • Oct 2021 - Present

  - Assessed status, drafted and executed proposal to eliminate certain task-based roles and replaced with Automated Intelligence (AI) completing manual tasks at exceptional speed. This resulted in a 55% faster SLA response. - Created a new lending product called “Credit Top Up” to offer our existing customers additional funds without a re-adjudication. Owned all reporting and necessary documents to get buy in from our lender. Built from the ground up, this program earned $17M in 2022 with no… Show more - Assessed status, drafted and executed proposal to eliminate certain task-based roles and replaced with Automated Intelligence (AI) completing manual tasks at exceptional speed. This resulted in a 55% faster SLA response. - Created a new lending product called “Credit Top Up” to offer our existing customers additional funds without a re-adjudication. Owned all reporting and necessary documents to get buy in from our lender. Built from the ground up, this program earned $17M in 2022 with no spend. - Provided hands-on leadership and coaching to lead the change from a siloed approach to a more inclusive, communication first company. From this alignment, we launched a user-friendly portal which allowed our Dealers a better user-experience. - Led the annual budgeting and forecast management across all departments. Show less



TD

• Pakistan
• Technology, Information and Media
• 1 - 100 Employee

• Senior Product Manager

  • Dec 2019 - Oct 2021

  Toronto Utilized ingenuity and tenacity to create a new product in Real Estate Secured Lending (RESL). ▪ Studied options and researched credit policy, pricing, governance, control measures, digital design, and change communications. ▪ Steered end-to-end project delivery through interacting with multiple lines of business and senior executives. ▪ Readied product for deployment forecasted to earn $1B in volume over 5 years and $300M incremental annual fee revenue.

• Product Owner - Agile Transformation

  • Dec 2017 - Dec 2019

  Agile lead on Estate Settlement multi-layered transformation. ▪ Evaluated processes meeting the demanding challenge to decrease settlement time from 60+ days to below 10 days, assessing workflow and touchpoints. ▪ Served as business lead and product owner of the radical transformation to introduce automated technology to Estate Settlement and heighten staff skills ready for new direct to customer service. ▪ Facilitated staff training on new technology usage and how to assist customers… Show more Agile lead on Estate Settlement multi-layered transformation. ▪ Evaluated processes meeting the demanding challenge to decrease settlement time from 60+ days to below 10 days, assessing workflow and touchpoints. ▪ Served as business lead and product owner of the radical transformation to introduce automated technology to Estate Settlement and heighten staff skills ready for new direct to customer service. ▪ Facilitated staff training on new technology usage and how to assist customers over the telephone. ▪ Removed retail banking from processes and rapidly cut cycle time from 60 to 6 business days with 22% productivity uplift from excited and engaged staff performing more intuitive duties

• Strategic Business Analyst

  • Jun 2017 - Dec 2017

  Mississauga, ON Untangled numerous problems with data team unable to deliver meaningful data to operational teams and failing to align with changes in system from other teams across operations. ▪ Scrutinized project and consolidated all changes made to system, datasheets, and policy, partnering with multiple teams to understand meaningful KPIs specific to their line of business. ▪ Deployed changes to both front and back-end data scrubbing technologies, created and built new dashboard fields to highlight… Show more Untangled numerous problems with data team unable to deliver meaningful data to operational teams and failing to align with changes in system from other teams across operations. ▪ Scrutinized project and consolidated all changes made to system, datasheets, and policy, partnering with multiple teams to understand meaningful KPIs specific to their line of business. ▪ Deployed changes to both front and back-end data scrubbing technologies, created and built new dashboard fields to highlight SLAs, productivity, and vacation trackers for leadership perusal and captured 100% adoption across operation centres.

• Team Manager

  • Dec 2016 - May 2017

  Managing a team within the Estate department while continually looking for ways to evolve the business and simplifying our processes. Used Microsoft PowerPoint routinely to build strategy and present a vision to shareholders.

• Analyst, Business and Goverance

  • Sep 2015 - Dec 2016

  Provide quality reporting and oversight of control functions. Develop and contribute to the internal audit planning process for specific areas by ensuring appropriate risk assessments are completed according to meet TDBFG compliance standards. Identify areas of risk and escalate emerging issues/gaps to our partners.

• Manager of Customer Service

  • Aug 2013 - Sep 2015

  Managed the front line staff while dealing with customer concerns. -Led branch initiatives and sprints - Coached staff to AML compliance and KYC procedures -Delivered monthly coaching in conjunction to developing their skills

• Financial Advisor

  • Oct 2010 - Jul 2013

  Advised clients on how to manage their financial goals by suggesting which product and services suits them best. - Champion Advisor, Ranking 26th out of 1500 for the fiscal year.

• Customer Service Representative

  • Jan 2010 - Sep 2010

  Processed day to day transactions for clients while delivering extraordinary customer service. -Received the Top 30 CSR award in the WOR district