Operations Manager - Cebu Office

• Mar 2018 - Present

Customer Relations Manager

• Mar 2016 - Mar 2018

Data Services Manager

• Sep 2014 - Mar 2016

Trax Technologies, Inc., offers a cloud platform that assures logistic data can be trusted. Logistics transactions are inherently inefficient and risky. The inefficiency and risk arise because important information is often incomplete, inaccurate or inconsistent. Trax solves these problems through technology and services for both buyers and sellers of logistics services. Trax also provides companies with accurate insights through predictive analytics. It uses big data technologies to leverage Trax’s one-of-a-kind repository of over 1 billion logistics transactions from all industries, modes and countries to help businesses tune their operations for optimal results.Trax operates offices in the U.S., Europe, Asia and Latin America.Find out more at www.traxtech.com.

Process Manager

• Apr 2011 - Sep 2014

Manage the customer and logistics providers to provide what Trax needs to produce the desired business results. Proactively communicate with customers and carriers; working to identify solutions, improve customer metrics, identify corrective action plans, and improve overall customer satisfaction with TRAX products and services. Leading conference calls with Core Client from Europe, Italy, Germany, France, Switzerland and Netherlands

Product Engineer

• Jan 2005 - Mar 2011

Ensures compliance to customer specifications through implementation of product engineering deliverables in accordance to defined milestones. Proactively provides engineering support by handling the planning, organization, control, and completion of engineering projects and tasks. And actively participates in the department’s process improvements initiatives and works on the immediate resolution of customer concerns. Ensures compliance to customer specifications through implementation of product engineering deliverables in accordance to defined milestones. Proactively provides engineering support by handling the planning, organization, control, and completion of engineering projects and tasks. And actively participates in the department’s process improvements initiatives and works on the immediate resolution of customer concerns.