Experience

Le Méridien Khao Lak Resort & Spa

• Thailand
• Hospitality
• 1 - 100 Employee

• Guest Relations Manager

  • Dec 2022 - Present



Angsana Laguna Phuket

• Thailand
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Jan 2022 - Dec 2022



Four Points by Sheraton Phuket Patong Beach Resort

• Thailand
• Hospitality
• 1 - 100 Employee

• Room Controller

  • Aug 2021 - Jan 2022

  600 Rooms with full facilities. - Assign room according to guest request and preferences whenever possible. - Pre-register designated guests and prepare key packets. - Organize and coordinate check-in/pre-registration procedures for arriving groups. - Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. - Confirm reservations and cancellations. Review out-of-order rooms daily. - Ensure rates match market codes and document exceptions. - Verify and adjust billing for guests. File guest paperwork or documentation. - Set up/process all guest check-ins/check-outs. -Activate room keys. -Secure valid payment. - Identify any over-commitments. Perform duplicate reservation checks; block rooms. - Run daily reports. - Follow up with guests to ensure their requests or problems have been met to their satisfaction. - Receive, record, and relay messages accurately, completely, and legibly. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Guest Services Supervisor

  • Feb 2020 - Jan 2021

  Holiday Inn Resort Phuket Maikhao Beach246 rooms, 2 restaurants, meeting room, ballroom and Spa• August, 2020 to January, 2021 Working on behalf of Duty Manager. (Handling complaints and room controlling)• Promptly respond to requests from guests and other departments.• Able to control inventory for Front Office items.• Able to work and solve the problem through customer service related issues and train and orient new and existing employees.• Assist and respond to all guest inquires in person, phone, or email as appropriate.• Able to control and assign room as guest preference. Show less

• Guest Service Center Supervisor

  • Apr 2019 - Jan 2020

• Guest Service Officer

  • Aug 2017 - Mar 2019

  Holiday Inn Resort Phuket Mai Khao Beach• Answer guest inquires about hotel services, facilities, activities and room rate.• Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned.• Recognize the returning guest.• Invite guest to join the IHG member.• Prepare guest’s amenity including Honeymoon, Anniversary, returning guest and VIP

• Trainee in Front Office & HR Department

  • Mar 2017 - Jul 2017



Swissôtel Hotels & Resorts

• France
• Hospitality
• 500 - 600 Employee

• Trainee in F&B department

  • May 2015 - Jul 2015



JW Marriott Phuket Resort and Spa

• Thailand
• Hospitality
• 1 - 100 Employee

• Trainee in Kitchen Department

  • Feb 2014 - May 2014