Operations Manager

• Sep 2019 - Present

Operations Manager

• Jan 2017 - Aug 2019

•Manage contact with clients to ensure companies vision and objects are met. •Launch and complete management of a new digital service www.propity.co.uk. UKs first online property management portal. •Point of contact for escalation for all digital teams. •Keep up to date on best practise methodology and operations for digital services and web interfaces. •Manage a team of 2 assistants to manage all the digital operations of the of the company from managing clients queries, supplier relationship to complaint handling. •Set SLA's, priorities workflow, plan all necessary resources to ensure completion of projects on time and within budget. •Communicate with stakeholders and investors, keeping them up to date on performance and KPIs. •Setting high standards for the team by leading from the front, proactively taking action on key points. Show less

Pre - Sales Senior Consultant

• Dec 2012 - Apr 2016

International Business Development

• Nov 2007 - Dec 2012

Foreign Trade Consultant

• Oct 2006 - Oct 2007