Concierge - Hotel Healdsburg || Harmon Guest House || h2 Hotel

• Jun 2023 - Present

Representing 3 unique properties and assisting guests with their visitation and transportation requests Representing 3 unique properties and assisting guests with their visitation and transportation requests

Destination Marketing Manager

• Dec 2022 - Present

Coordinator of Volunteers

• Mar 2023 - Jun 2023

Wine Ambassador at Large

• Feb 2023 - Jun 2023

Part-time Concierge

• Jan 2023 - Jun 2023

Welcoming all NBA fans to the Chase Center - home of the 2021 championship Golden State Warriors 🏀🏀🏀🏀🏆🏆🏆🏆 Welcoming all NBA fans to the Chase Center - home of the 2021 championship Golden State Warriors 🏀🏀🏀🏀🏆🏆🏆🏆

Senior Estate Host

• Jul 2021 - Dec 2022

Receptionist/Escrow Assistant

• Dec 2020 - May 2021

Covid Job - was not the right fit Covid Job - was not the right fit

Trade Relations Ambassador

• Sep 2019 - Dec 2020

Meeting Sales and Services Manager

• Nov 2015 - Jan 2019

The mission of Sonoma County Tourism is to promote our identity as a premier overnight destination with unique and diverse experiences. As the Meeting Sales and Services Manager and Brand Ambassador, I have the overall responsibility of maintaining customer relations with our BIA partners and providing conference services, site tours, meeting and offsite venue recommendations and experiences for clients and groups traveling to Sonoma County. I also manage destination wedding inquiries.

Certified Tourism Ambassador

• Oct 2012 - Jan 2019

The Certified Tourism Ambassador program is a nationwide certification program that serves to increase tourism by training and inspiring front-line hospitality employees and volunteers to work together to turn every visitor encounter into a positive experience. The CTA Program goes well beyond basic customer service training; it gives participants the opportunity to build upon their knowledge of the local region, enhance their skills in serving customers, increase their awareness of information resources and discover the power of tourism! Show less

Project Manager - Wine Procurement

• Nov 2014 - Feb 2016

Working for Sonoma County Vintners, I managed the 1000 case wine commitment between Sonoma County and the SB50 Host Committee. Working for Sonoma County Vintners, I managed the 1000 case wine commitment between Sonoma County and the SB50 Host Committee.

Events & Operations Coordinator

• Feb 2014 - Nov 2015

Events and Operations Coordinator for Sonoma County Vintners. We are a non-profit organization committed to promoting the wines and wineries of Sonoma County. Since 1946, the association has focused on building awareness of its diverse appellations and the resulting distinctive wines. With more than 200 members ranging in size from small, family-owned wineries to large-volume corporations, Sonoma County Vintners comes together to educate, invite and entertain the public with our industry, our region and our lifestyle. Through member collaboration, we develop strategic partnerships and create promotional programs to enhance the image of Sonoma County and its wines worldwide Show less

Wine Ambassador

• Mar 2013 - Nov 2013

Guests receive more than "Wine, Food & Adventure" when they visit Frances Ford Coppola Winery. As a Wine Tasting Associate, I enthusiastically share the Coppola story with guests visiting from all over the world. On July 16, 2013, my customer service earned me a guest testimonial on Trip Advisor. Guests receive more than "Wine, Food & Adventure" when they visit Frances Ford Coppola Winery. As a Wine Tasting Associate, I enthusiastically share the Coppola story with guests visiting from all over the world. On July 16, 2013, my customer service earned me a guest testimonial on Trip Advisor.

Catering & Small Meetings Manager

• Mar 2011 - Feb 2013

Core responsibility - Building Successful Relationships that Generate Sales Opportunities • Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, • Build and strengthen relationships with existing and new customers to enable future bookings. • Develop relationships within community to strengthen and expand customer base for sales opportunities. • Manage and develop relationships with key internal and external stakeholders. Managing Sales Activities • Participate in sales calls with members of sales team to acquire new business and/or close on business. • Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identify new business to achieve personal and location revenue goals. • Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Providing Exceptional Customer Service • Support the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Service customer in order to grow share of the account. • Execute and support the company’s customer service standards. • Provide excellent customer service consistent with the daily service basics of the company. • Set a positive example for guest relations. • Interact with guests to obtain feedback on product quality and service levels. Show less

Event Manager

• 2006 - 2010

High Ropes Instructor

• Jun 2006 - Sep 2007

Led outdoor education groups through zip-line elements - Yes, I can climb and belay! Lifeguard too!!!! Led outdoor education groups through zip-line elements - Yes, I can climb and belay! Lifeguard too!!!!

Administrative Assistant

• Apr 1987 - 1990

Student Pro Worker

• Jan 1987 - Jun 1988

Student professional worker - Asset Management Division, MdR Student professional worker - Asset Management Division, MdR

Clerk III

• Sep 1981 - Jun 1986

Teller/Finance

• Sep 1979 - Aug 1981