Experience

Advanced Autism Services

• United States
• Mental Health Care
• 1 - 100 Employee

• Behavioral Health Technician

  • Aug 2023 - Present



ACES (Comprehensive Educational Services)

• United States
• Individual and Family Services
• 700 & Above Employee

• Behavioral Health Technician

  • Jun 2015 - Present



Hope House Foundation

• Virginia Beach

• Support Staff

  • Aug 2011 - Present

  The primary duties are to provide direct care and behavior support to adults with developmental disabilities such as assisting with completing daily living tasks such as meal preparation, apartment maintenance, grocery shopping, laundry, recreation, daily hygiene, medication, doctor’s appointments, and companionship. Services occur within the individuals’ homes and in the community. The job is fun, challenging, and rewarding! The primary duties are to provide direct care and behavior support to adults with developmental disabilities such as assisting with completing daily living tasks such as meal preparation, apartment maintenance, grocery shopping, laundry, recreation, daily hygiene, medication, doctor’s appointments, and companionship. Services occur within the individuals’ homes and in the community. The job is fun, challenging, and rewarding!



Virginia Beach City Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Special Education Assistant

  • Jan 2008 - Present

  •Assist special population students with achieving established goals and behavioral support. •Provides programmed practice activities and repetitions as developed by teacher, therapist and pathologist. •Assist with large group activities. •Escort students to special classes and therapy. •Guides independent study and other work assigned by teacher. •Maintain records on student progress and report to parents and staff •Assist students with mobility needs, transportation, feeding and personal hygiene. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Senior Customer Service Sales Representative

  • Jan 2005 - Dec 2007

  •Assisted customers with questions and issues regarding their accounts via inbound calls •Used computerized system for tracking, information gathering, and troubleshooting. •Extensive Knowledge of the organization, products and services •Researched issues or transfer to a research function. •Cross sold products and services to existing customers •Exceed in sales goals and customer satisfaction surveys consistently •Assisted customers with questions and issues regarding their accounts via inbound calls •Used computerized system for tracking, information gathering, and troubleshooting. •Extensive Knowledge of the organization, products and services •Researched issues or transfer to a research function. •Cross sold products and services to existing customers •Exceed in sales goals and customer satisfaction surveys consistently



Equipment Traderonline.com

• Virginia Beach, VA

• Accounts Administrator

  • Apr 2001 - Dec 2004

  •Continued prior Senior Customer Service Representative duties •Provided support to EquipmentTraderOnline.com dealers •Assisted Data Entry with inventory comparison, additions, and edits of dealer ads with a 24-48hr turn around. •Answered incoming calls in a timely manner and provided first time resolutions when applicable •Assisted print representatives and customers with modifications, searching, and any other requests or issues concerning the publication ads online •Replied to all customer emails and voicemails •Submitted issue reports to Technical Team when issues arose and provided solutions •Placed magazine ads online Show less



Electronic Systems, Inc.

• United States
• Information Technology & Services
• 200 - 300 Employee

• Receptionist/ Test Administrator: Promoted to Dispatch/Service Support

  • Apr 1999 - Apr 2001

  •Setup service calls via emails, voicemail and inbound call request. •Assign and dispatch technicians and engineers. •Order parts and update part status. •Maintain Excel databases for Virginia Beach Public School and Sentara service calls and inventory. •Verify warranty status on various equipment •Maintain all credit card account service calls •Setup service calls via emails, voicemail and inbound call request. •Assign and dispatch technicians and engineers. •Order parts and update part status. •Maintain Excel databases for Virginia Beach Public School and Sentara service calls and inventory. •Verify warranty status on various equipment •Maintain all credit card account service calls



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Rapid Response Technician

  • Apr 1997 - Feb 1999

  •Assisted in the trouble shooting, maintenance, and installation of mailing equipment via telephone. •Cross sold and processed supply orders and dispatched field technicians. •Assisted in the trouble shooting, maintenance, and installation of mailing equipment via telephone. •Cross sold and processed supply orders and dispatched field technicians.