Charmaine Diaz
Admin & Marketing Executive at Baroque Group- Claim this Profile
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English Professional working proficiency
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Tagalog Native or bilingual proficiency
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Japanese Elementary proficiency
Topline Score
Bio
Credentials
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Career Service Examination (Professional)
Civil Service CommissionNov, 2015- Sep, 2024
Experience
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Baroque Group
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United States
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Travel Arrangements
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1 - 100 Employee
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Admin & Marketing Executive
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Jul 2021 - Present
Administrative and Backend Support DATABASE MANAGEMENT * Manage and Administer Salesforce database - Monitors, tracks and maintains correct information upload, tagging and organization on salesforce database - Ensures all data in Salesforce mirrors with the integrated third-party applications - Works with salesforce developers in formulating and developing custom objects, fields, formulas, validation rules, workflows and page layouts * Manages Local database - Working with agents on vendor and client data update and amendments for seamless backend support WEBSITE MANAGEMENT * Responsible for content upload on all company websites * Works with Website Designer and Developer for frontend and backend customization and feature additions * Monitors and ensures that all websites are working well as it should be and reports if any issues and errors arises Marketing and Production * Produces graphic design for use in promotions and media products such as magazines, brochures, flyers, advertising and newsletters. * Produces and edits videos for commercial use, may it be for promotion or advertisements or for any company marketing propagandas for all platforms. * Collaborating with vendors and other business partners for company advertisement. * Working with other members of the company department to evaluate client or company needs, develop project strategies, and create visual elements for marketing/company use. * Troubleshooting design, staff, or process problems as they arise. * Also does video shooting and photo shooting if needed be. Show less
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Medical Village
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Jordan
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Hospitals and Health Care
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Marketing Executive
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Jan 2021 - Jun 2021
Marketing and Production * Develops marketing plans and sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc. * Produces graphic design for use in promotions and media products such as magazines, brochures, flyers, advertising and signage. * Conducts meetings with prospective clients may it be in emails, phone communication or face to face meetings. * Acts as the company representative in collaborating with other business partners. * Tracks sales data and works to meet quotas or sales team goals * Manages and update Website content. * Manages all social media platform, from creation of content to production of social media materials for snapchat, instagram, facebook and google ads. * Collaborating with bloggers and other business partners for company advertisement. * Supervising and Liaising with the production crew to ensure smooth operation. * Working with other members of the company department to evaluate client or company needs, develop project strategies, and create visual elements for marketing use. * Speaking with the company or client to set goals, provide updates, receive feedback, and present the final design. * Establishing budgets and timelines and delivering the finished projects within those parameters. * Troubleshooting design, staff, or process problems as they arise. * Producing scripts and planning scenes for ads , posts and commercial videos. * Also does video shooting and photo shooting if needed be. * Editing photos and videos for company use for marketing propagandas. Show less
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Blue Eye Picture
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United Arab Emirates
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Photography
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Marketing/Administrative Executive
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Oct 2018 - Dec 2020
Administrative Role - Handles general office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. - Prepares financial statements, reports, memos, invoices letters, and other documents. - Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives. - Performing office duties that include ordering supplies and managing a records database. - Provide general administrative support. Marketing and Sales - Contributes information, ideas, and research to help develop marketing strategies - Helps to detail, design, and implement marketing plans for each product or service being offered - Develops sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc. - Maintains excellent relationships with clients through superior customer service - Tracks sales data and works to meet quotas or sales team goals * Analyses trends, data, demographics, pricing strategies, and other information that can potentially improve marketing and sales performance - Creates and presents regular performance reports Assist as well in Production and Post-production process. This includes: - Supervising the production crew and directing camera movement. - Liaising with other production crew to ensure adequate supply. - Working with other members of the art department to evaluate client or company needs, develop project strategies, and create visual elements for marketing use. - Speaking with the company or client to set goals, provide updates, receive feedback, and present the final design. - Hiring, training, and supervising production crew. - Establishing budgets and timelines and delivering the finished projects within those parameters. - Troubleshooting design, staff, or process problems as they arise. - Working with the editor to create the film in its final form. Show less
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Mindanao State University – General Santos
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Philippines
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Higher Education
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1 - 100 Employee
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Administrative Aide IV
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Nov 2017 - Aug 2018
Chancellor's Office - Provides administrative support in a variety of functions to the department. Schedules and coordinates meetings, travel, and other group activities. Plans the schedule of work of direct and other staff to deliver support. Planning Office - Collects, reviews and analyzes complex and/or confidential information and creates reports, charts, budgets, and other presentation materials. Records Management Office - Responds to or routes priority or confidential inquiries from external or internal sources with correspondence or other messaging on behalf of the executive. Show less
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Smart Communications, Inc.
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Philippines
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Telecommunications
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700 & Above Employee
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Customer Relations Associate
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Apr 2017 - Dec 2017
Description: Smart Communications, Inc. (Smart) is the Philippines’ leading wireless services provider with millions of cellular and broadband subscribers. Position Held: Customer Relations Associate Plus Description of Duties: Maximize customer satisfaction and customer acquisition through daily interactions with interested consumers,educating them on product offerings and conducting follow ups to ensure that policies are responsive to consumer needs. Responsible for providing excellent customer service representing our firm and our clients with the highest degree of professionalism, courtesy, and integrity in all interactions with existing and potential customers. Show less
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Mindanao State University
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Higher Education
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1 - 100 Employee
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Community Affairs Officer
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Jul 2016 - Jan 2017
Description: Research and extension programs responsive to the needs of the improvement and development of the MSU service area Position Held: Community Affairs Officer Description of Duties: Acting as chief documenter which supervises the organization and is tasked to organize, write and edit training reports under the PANTAWID PAMILYANG PILIPINO PROGRAM; Manages also contacts with other government offices on behalf of the organization; Training reports refers to the documents that records the progress and details of the trainings conducted under the Pantawid Pamilyang Pilipino Training Program that provides conditional cash grants to the poorest of the poor, to improve the health, nutrition, and education . Show less
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AA Group of Companies
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Azerbaijan
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Retail Office Equipment
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1 - 100 Employee
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Marketing Officer
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Sep 2015 - Feb 2016
Managing all marketing for the company and activities within the marketing department: • Developing the marketing strategy for the company in line with company objectives. • Coordinating marketing campaigns with sales activities. • Overseeing the company’s marketing budget. • Creation and publication of all marketing material in line with marketing plans. • Planning and implementing promotional campaigns. • Manage and improve lead generation campaigns, measuring results. • Overall responsibility for brand management and corporate identity. • Preparing online and print marketing campaigns. • Monitor and report on effectiveness of marketing communications. • Creating a wide range of different marketing materials. • Working closely with design departments and assisting new product launches. • Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives. • Analyzing potential strategic partner relationships for company marketing. Show less
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VXI Global Solutions, LLC
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Relations Officer
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Jan 2015 - May 2015
>Responsible for the day to day resolution of complaints made by customers in accordance with the organisations complaints policy and procedure. >Analyse customer feedback i.e. complaints, suggestions and compliments to identify trends and lessons learnt to be used to continuously improve services. >Acting as a single point of contact, scoping a complaint establishing the full details of complaints, addressing expectation, recording all contact made and actions proposed/agreed to ensure the information can be used to improve services and prevent repeat complaints. >Arrange compensation payments inline with our procedure. Monitor/report on the number compensation payments being awarded to resolve complaints. Show less
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Education
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2010 - 2015
University of the Philippines
Bachelor’s Degree, Communication and Media Studies -
Mindanao State University
Master of Public Administration - MPA -
2007 - 2010
Notre Dame of Dadiangas University
High School
Community
