Leasing Professional

• Jan 2022 - Present

Providing superior customer service Assist in complete market surveys Show, lease and move in prospective community members Update unit availability daily Process rental applications Process maintenance request Receive collections in accordance with Trinity’s standards Clerical and phone support Maintain all community members files, ensuring completeness and accuracy of all file documentation Maintain a calendar of scheduled move-ins, ensuring all move-in appointments… Show more Providing superior customer service Assist in complete market surveys Show, lease and move in prospective community members Update unit availability daily Process rental applications Process maintenance request Receive collections in accordance with Trinity’s standards Clerical and phone support Maintain all community members files, ensuring completeness and accuracy of all file documentation Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed, all apartments are inspected to ensure all apartments are move-in ready to Trinity’s standards Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community manager Conduct community member’s move-out unit walks Additional tasks or duties assigned by Community Manager Show less Providing superior customer service Assist in complete market surveys Show, lease and move in prospective community members Update unit availability daily Process rental applications Process maintenance request Receive collections in accordance with Trinity’s standards Clerical and phone support Maintain all community members files, ensuring completeness and accuracy of all file documentation Maintain a calendar of scheduled move-ins, ensuring all move-in appointments… Show more Providing superior customer service Assist in complete market surveys Show, lease and move in prospective community members Update unit availability daily Process rental applications Process maintenance request Receive collections in accordance with Trinity’s standards Clerical and phone support Maintain all community members files, ensuring completeness and accuracy of all file documentation Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed, all apartments are inspected to ensure all apartments are move-in ready to Trinity’s standards Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community manager Conduct community member’s move-out unit walks Additional tasks or duties assigned by Community Manager Show less

Leasing Consultant

• Jan 2022 - Present

Delivery Driver

• Jun 2021 - Apr 2022

Concierge

• Nov 2017 - Apr 2022

Concierge

• Aug 2017 - Apr 2022

• Interact with all residents, showing genuine appreciation • Record and report all resident and guest complaints. • Provide knowledgeable and comprehensive information about the surrounding areas • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns • Assist in the scheduling of move-ins and move-outs • Scheduling and facilitating deliveries • Monitoring surveillance cameras • Monitoring and securing the lobby • Assist… Show more • Interact with all residents, showing genuine appreciation • Record and report all resident and guest complaints. • Provide knowledgeable and comprehensive information about the surrounding areas • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns • Assist in the scheduling of move-ins and move-outs • Scheduling and facilitating deliveries • Monitoring surveillance cameras • Monitoring and securing the lobby • Assist Leasing Coordinator with completion of move in process, including obtaining necessary documents and issuing keys • Take service requests, enter into Entrata, print and distribute work orders to maintenance and Send out emails to residents regarding to their lease through Entrata • Contact new move-in within one day of move-in to start resident retention process • Complete move in inspection with new residents to ensure satisfaction with home • Constructed mini model home to assist in marketing the product • Accept rent/utility payments and provide documentation of their receipt • Use Building Link to keep track of the community and packages. Assit with evictions Show less • Interact with all residents, showing genuine appreciation • Record and report all resident and guest complaints. • Provide knowledgeable and comprehensive information about the surrounding areas • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns • Assist in the scheduling of move-ins and move-outs • Scheduling and facilitating deliveries • Monitoring surveillance cameras • Monitoring and securing the lobby • Assist… Show more • Interact with all residents, showing genuine appreciation • Record and report all resident and guest complaints. • Provide knowledgeable and comprehensive information about the surrounding areas • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns • Assist in the scheduling of move-ins and move-outs • Scheduling and facilitating deliveries • Monitoring surveillance cameras • Monitoring and securing the lobby • Assist Leasing Coordinator with completion of move in process, including obtaining necessary documents and issuing keys • Take service requests, enter into Entrata, print and distribute work orders to maintenance and Send out emails to residents regarding to their lease through Entrata • Contact new move-in within one day of move-in to start resident retention process • Complete move in inspection with new residents to ensure satisfaction with home • Constructed mini model home to assist in marketing the product • Accept rent/utility payments and provide documentation of their receipt • Use Building Link to keep track of the community and packages. Assit with evictions Show less

Concierge

• Mar 2016 - Apr 2022

 Interact with all residents, showing genuine appreciation  Record and report all resident and guest complaints.  Provide knowledgeable and comprehensive information about the surrounding areas  Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns  Assist in the scheduling of move-ins and move-outs  Scheduling and facilitating deliveries  Monitoring surveillance cameras  Monitoring and securing the lobby  Interact with all residents, showing genuine appreciation  Record and report all resident and guest complaints.  Provide knowledgeable and comprehensive information about the surrounding areas  Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns  Assist in the scheduling of move-ins and move-outs  Scheduling and facilitating deliveries  Monitoring surveillance cameras  Monitoring and securing the lobby

Concierge

• Dec 2015 - Feb 2016

• Maintain constant surveillance of assigned areas providing maximum visibility • Greeting and checking in any guests • Assure that all persons entering the building are authorized to do so • Proved appropriate assistance as need to client, their employees, guests, and visitors in expedient and professional manner • Complete any Incident Reports, Daily Activity Reports, or other written documents as requested by the client • Enforce rules and policies of the property • Promote… Show more • Maintain constant surveillance of assigned areas providing maximum visibility • Greeting and checking in any guests • Assure that all persons entering the building are authorized to do so • Proved appropriate assistance as need to client, their employees, guests, and visitors in expedient and professional manner • Complete any Incident Reports, Daily Activity Reports, or other written documents as requested by the client • Enforce rules and policies of the property • Promote good public relations though courteous, helpful, and professional contact with client and their guests/visitors • Perform duties of a Security Agent as applicable • Monitored parking lots and ensured proper lights in area. • Performed outside patrols on a regular basis. • Maintained kitchens and hallway doors and ensured safety after employees leave. Show less • Maintain constant surveillance of assigned areas providing maximum visibility • Greeting and checking in any guests • Assure that all persons entering the building are authorized to do so • Proved appropriate assistance as need to client, their employees, guests, and visitors in expedient and professional manner • Complete any Incident Reports, Daily Activity Reports, or other written documents as requested by the client • Enforce rules and policies of the property • Promote… Show more • Maintain constant surveillance of assigned areas providing maximum visibility • Greeting and checking in any guests • Assure that all persons entering the building are authorized to do so • Proved appropriate assistance as need to client, their employees, guests, and visitors in expedient and professional manner • Complete any Incident Reports, Daily Activity Reports, or other written documents as requested by the client • Enforce rules and policies of the property • Promote good public relations though courteous, helpful, and professional contact with client and their guests/visitors • Perform duties of a Security Agent as applicable • Monitored parking lots and ensured proper lights in area. • Performed outside patrols on a regular basis. • Maintained kitchens and hallway doors and ensured safety after employees leave. Show less

Senior Cashier

• Sep 2011 - Dec 2015

Box Office - Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons - Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX). - Promoting the Regal Crown Club program - Ensuring tickets are sold in accordance with the MPAA rating system and company policy - Responding to phone calls and questions… Show more Box Office - Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons - Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX). - Promoting the Regal Crown Club program - Ensuring tickets are sold in accordance with the MPAA rating system and company policy - Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy Concession - Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory. - Promoting the Regal Crown Club program - Operating, preparing and cleaning of all concession related equipment - Up selling/Suggestive selling - Complying with all local, state and federal food safety laws. Show less Box Office - Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons - Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX). - Promoting the Regal Crown Club program - Ensuring tickets are sold in accordance with the MPAA rating system and company policy - Responding to phone calls and questions… Show more Box Office - Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons - Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX). - Promoting the Regal Crown Club program - Ensuring tickets are sold in accordance with the MPAA rating system and company policy - Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy Concession - Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory. - Promoting the Regal Crown Club program - Operating, preparing and cleaning of all concession related equipment - Up selling/Suggestive selling - Complying with all local, state and federal food safety laws. Show less

Overnight Security Officer

• Oct 2014 - Mar 2015

Perform security patrols of designated areas on foot Process visitors, maintain contact list, issue and access badges Patrol to ensure that only authorized personnel enter the facility. Perform security patrols of designated areas on foot Process visitors, maintain contact list, issue and access badges Patrol to ensure that only authorized personnel enter the facility.