Charlsie Lackey

Guest Services Senior Gate Supervisor at Talladega Superspeedway
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Contact Information
us****@****om
(386) 825-5501
Location
Jacksonville, Alabama, United States, US

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Credentials

  • CPR & AED
    American Heart Association
    Jan, 2022
    - Nov, 2024
  • Global Virtual Team Coach
    X-Culture
    Dec, 2020
    - Nov, 2024
  • Hootsuite Platform Certification
    Hootsuite
    Nov, 2020
    - Nov, 2024
  • Facebook Blueprint Certification
    Facebook
    Oct, 2020
    - Nov, 2024
  • Twitter Flight School: Digital and Social Career Function
    Twitter
    Oct, 2020
    - Nov, 2024
  • Google Digital Citizenship Certification
    Google
    Sep, 2020
    - Nov, 2024
  • Customer Success Management
    Gainsight
    Apr, 2020
    - Nov, 2024
  • Global Collaboration Certificate
    X-Culture
    Nov, 2019
    - Nov, 2024
  • Hour of Code Certificate
    Code.org
    Aug, 2018
    - Nov, 2024
  • Certified Deltasig Leader
    Delta Sigma Pi
    Jul, 2021
    - Nov, 2024

Experience

    • United States
    • Spectator Sports
    • 1 - 100 Employee
    • Guest Services Senior Gate Supervisor
      • Apr 2023 - Present

    • Event Support Staff Member
      • Sep 2022 - Present

    • Guest Services Gate Supervisor
      • Sep 2021 - Apr 2023

    • Guest Services Gate Ambassador
      • Apr 2021 - Sep 2021

    • Clinical Coordinator
      • Dec 2022 - Present

      -manage our quality program by coordinating alongside clinic staff and insurance companies staff including: Viva, Blue Cross Blue Shield, Cigna, United Healthcare, Humana, Aetna, and Medicare (no current contact at Medicare) -schedule patients’ AWVs -prepare all AWV paperwork and forms for medical staff -manage and track data for the quality Medicare programs for Viva, Blue Cross Blue Shield (Medicare and Commercial) Cigna, United Healthcare, Humana, and Aetna of a total of approximately 700-800 patients (including BCBS commercial 1,100-1,300 patients) -notify patients of orders or referrals from the physician (for preventative care screenings) -check to see how much was paid on a claim, by who, date, as well as see what CPT II Codes and ICD10 Codes are on claims -submit eClaims for quality program reporting purposes -review all AWV paperwork and submit forms to insurance companies that require forms -review approximately 120-230 patient charts weekly (depends on office schedule and patient volume) -call patients if they are missing labs, diagnostic imaging, etc. -request medical records for medical staff from various locations including doctor offices, urgent cares, hospitals, home health facilities, rehab facilities, etc. -create billing alerts for staff if patients need to reschedule, need an AWV, need updated contact or insurance information -update patients contact information and insurance information -any other tasks, duties, and responsibilities assigned Show less

    • United States
    • Entertainment Providers
    • 1 - 100 Employee
    • Crew Member
      • Jun 2022 - Present

      Local Crew in Talladega, AL -find the correct size helmet for drivers -assist drivers in putting on Hans Device -show drivers video of their drive (for those who paid for footage) -scan and check out merchandise for purchase for customers through company system and the credit/debit card machine -photograph, edit, frame, and display pictures of customers who have bought a package that includes a photo with their experience -aid drivers in finding the correct fire suit size -start the training video for the drivers -return and hang up fire suits in garage -assist crew in tear down -any other tasks, duties, and responsibilities as assigned Show less

    • Toddler Teacher
      • Jul 2022 - Nov 2022

      -opened the building daily and prepare and collect sign-in sheets -responsible for the daily care, teaching, safety, and well-being of 5 toddlers -input daily child data in ProCare for parent notification -planned and created age-appropriate lessons and activities for the class -assisted in tracking inventory for staff’s storage room and supply closet -opened the building daily and prepare and collect sign-in sheets -responsible for the daily care, teaching, safety, and well-being of 5 toddlers -input daily child data in ProCare for parent notification -planned and created age-appropriate lessons and activities for the class -assisted in tracking inventory for staff’s storage room and supply closet

    • United States
    • Education Management
    • 1 - 100 Employee
    • Physical Education Aide
      • Aug 2021 - Jul 2022

      -helped prepare gym, weather room, and or outside areas for activities for the day -led various size groups (approx. 30 or less up to approx. 100 at a time) through exercises and games -managed and taught children how to handle and resolve conflict -assisted Physical Educational (P.E.) Teacher and other school staff as needed -helped prepare gym, weather room, and or outside areas for activities for the day -led various size groups (approx. 30 or less up to approx. 100 at a time) through exercises and games -managed and taught children how to handle and resolve conflict -assisted Physical Educational (P.E.) Teacher and other school staff as needed

    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Extended Day Worker
      • Aug 2018 - May 2021

      -led groups of 10-37 students for various rotations of the program including homework assistance, enrichment, outside playtime, art, and technology -managed and taught students how to be respectful toward others and handle conflict -aided employer with attendance, preparing materials, buzzing in employees and parents into the school, and checking I.D.s of students’ rides -led groups of 10-37 students for various rotations of the program including homework assistance, enrichment, outside playtime, art, and technology -managed and taught students how to be respectful toward others and handle conflict -aided employer with attendance, preparing materials, buzzing in employees and parents into the school, and checking I.D.s of students’ rides

    • United States
    • E-Learning Providers
    • 1 - 100 Employee
    • Coach
      • Sep 2020 - Dec 2020

    • Business Consultant
      • Aug 2019 - Apr 2020

    • Higher Education
    • 700 & Above Employee
    • Peer Coach & Teaching Assistant
      • Jan 2018 - Aug 2018

      College of Continuing Studies’ Early College Program -mentored students enrolled in the program to be successful in college coursework -answered questions for students and parents -participated in orientations and webinars with staff -moved students into dorms for the summer program -aided staff to better the program from a student perspective College of Continuing Studies’ Early College Program -mentored students enrolled in the program to be successful in college coursework -answered questions for students and parents -participated in orientations and webinars with staff -moved students into dorms for the summer program -aided staff to better the program from a student perspective

    • Photographer
      • Aug 2014 - May 2018

    • United States
    • Religious Institutions
    • 200 - 300 Employee
    • 2:52 Intern
      • Jan 2018 - Apr 2018

      -attended weekly leadership sessions to grow in wisdom (Luke 2:52) -participated in a small group of leaders from the leadership program -served 1,000+ students on various teams during our weekly college nights including prayer team, parking team, setup and tear down, greeters, etc. -participated in a 10K at the end of the semester -attended weekly leadership sessions to grow in wisdom (Luke 2:52) -participated in a small group of leaders from the leadership program -served 1,000+ students on various teams during our weekly college nights including prayer team, parking team, setup and tear down, greeters, etc. -participated in a 10K at the end of the semester

  • Self-Employed Tutor
    • Jacksonville, Alabama and Tuscaloosa, Alabama
    • Tutor
      • Aug 2011 - Dec 2017

      Mathematics (Geometry, Trigonometry, Pre-Calculus, and Calculus), Chemistry, and English Mathematics (Geometry, Trigonometry, Pre-Calculus, and Calculus), Chemistry, and English

    • Yearbook Editor
      • Aug 2015 - Jun 2017

      High School Experience in Journalism Club

    • Yearbook Co-Editor
      • Aug 2014 - Aug 2015

      High School Experience in Journalism Club

Education

  • The University of Alabama
    Master's degree, Marketing/Marketing Management, General
    2019 - 2020
  • The University of Alabama
    Bachelor's degree, International Marketing
    2017 - 2020
  • Jacksonville Christian Academy
    High School Diploma (7th-12th grade)
    2011 - 2017

Community

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