Content Marketing Executive

• May 2022 - Present

Marketing Communications Executive - Transport

• Aug 2020 - May 2022

Business Development Coordinator

• Aug 2019 - Jul 2020

Creating tender documents, implementing regional marketing campaigns, co-ordinating events and other initiatives aimed at raising the company profile, within the Scotland and Northern Ireland region. Creating tender documents, implementing regional marketing campaigns, co-ordinating events and other initiatives aimed at raising the company profile, within the Scotland and Northern Ireland region.

Business Development Assistant

• Nov 2013 - Jul 2019

Supporting the Commercial Director and Senior Management Team in the delivery of a variety of sales, marketing and customer relationship tasks. Developing initiatives aimed at raising company profile and building client relationships. Duties include: Liaising with service delivery teams across the company Receiving and converting sales enquiries Contract management Writing proposals to a high standard Preparing award entries Writing copy and generating quality material for use on social media platforms Managing CRM system Regular and ad-hoc reporting Issuing client communications

Quality Manager / Incident Manager / Incident Handler

• Jun 2010 - Nov 2013

Quality monitoring and feedback for Tier 1 and Tier 4 teams. Balancing the needs of the client with the capabilities of the other teams, addressing training issues and mentoring where appropriate Recognising and identifying opportunities for team/client development to identify potential in candidates for promoted roles. Scheduled and ad-hoc report production, data capture and formatting to strict standards. Proof reading team reports and scoring these in line with quality standards. Quality monitoring and feedback for Tier 1 and Tier 4 teams. Balancing the needs of the client with the capabilities of the other teams, addressing training issues and mentoring where appropriate Recognising and identifying opportunities for team/client development to identify potential in candidates for promoted roles. Scheduled and ad-hoc report production, data capture and formatting to strict standards. Proof reading team reports and scoring these in line with quality standards.