Experience

My Money Group
• France
• Banking
• 1 - 100 Employee
• Responsable d’unité commerciale

  • Jun 2022 - Present


BNP Paribas Personal Finance

• France
• Banking
• 700 & Above Employee

• Manager Sales Team

  • Jul 2010 - Present

  Management and animation of a sales team **I analyse the quality of the service rendered to the customer and report to the Director. I deal with the team's management and reports, as well as anomalies and malfunctions related to operations.**I am an expert on certain sensitive or high-stake issues; I argue and negotiate complex and/or atypical files with the Commitments Department **Moneycorp Partnership Animation (currency transfer) and the service after sale team **Participation in the various project (website controls, marketing materials, process and customer journey) Show less

• International Sales Representative

  • Sep 2007 - Jul 2010

  *Animation and development of a portfolio of business intermediaries specializing in non-resident clients in order to achieve the objective of individual turnovers.*Sales of French mortgages by referencing the company's products and services to a network of prescribers (real estate agents...) and by dealing directly with clients.*Animation of an existing business portfolio and the development of new prescribers by reaching out and detecting new business opportunities*Creating and following-up of actions via statistical reports with my on-site sales assistant.*Working independently with information sharing between travel abroad and the Lille-based agency. Show less



Abbey National France

• Mortgage advisor

  • Jul 2005 - Sep 2007

  Sales of mortgages and related services to non-resident customers whilst being the customer's direct contact Dealing with new incoming and outgoing calls from direct customers and converting them into mortgage applications. Chasing of clients to animate my portfolio and generate the figures required to reach my individual target. Advice and information regarding the French purchase process, the role of a notary, the sales agreement and the different options available in terms of mortgage products and services Show less