Head of Account Management

• Jan 2021 - Present

Managing the account management team at Matrix and looking after key customer accounts and relationships. Managing the account management team at Matrix and looking after key customer accounts and relationships.

Account Manager

• Sep 2018 - Jan 2021

Working as a key Account Manager for a base of 20 strategic partners, covering industries such as legal, leisure and education.Primary areas of responsibility:- Delivering to (and exceeding) sales targets;- Building and strengthening relationships with clients, establishing a deep understanding of their situation and requirements;- Using strong commercial awareness and industry knowledge to recommend clients potential areas of technological development;- Developing informed quotations and proposals;- Acting as a main point of contact and escalation;- Providing reports and service presentations regarding ongoing projects and support;- Ensuring exemplary communication between all parties;- Attending meetings and working from customer sites across the UK. Show less

Service Manager

• Feb 2018 - Aug 2018

Providing sales support to Account Managers & supporting customers; working cross departmentally to resolve services-related issues and maximise customer satisfaction.

Customer Services Manager

• Oct 2013 - Feb 2018

Though working under a narrow title of Customer Services Manager, this role covered a spectrum of responsibilities across the business. The demands of this position required a high level of organisation and quality focus. Primary areas of responsibility: - Customer service and issue resolution; - General administration; - Social media marketing and blogging; - Sales and quoting; - Billing and debt recovery; - Business Networking; - Team training and supervision. Though working under a narrow title of Customer Services Manager, this role covered a spectrum of responsibilities across the business. The demands of this position required a high level of organisation and quality focus. Primary areas of responsibility: - Customer service and issue resolution; - General administration; - Social media marketing and blogging; - Sales and quoting; - Billing and debt recovery; - Business Networking; - Team training and supervision.

Care Worker

• Aug 2011 - Sep 2012