Charlotte Wood

Receptionst/PA to the Directors at Leading Edge Labels & Packaging Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Gravesend, England, United Kingdom, UK
Languages
  • English -
Skills

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Bio

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Credentials

  • First Aid at Work
    Medi Aid (UK) Ltd
    Sep, 2020
    - Sep, 2024
  • British Red Cross First Aid at Work
    British Red Cross
    Oct, 2014
    - Sep, 2024

Experience

  • Leading Edge Labels & Packaging Limited
    • United Kingdom
    • Printing Services
    • 1 - 100 Employee
    • Receptionst/PA to the Directors
      • Nov 2005 - Present

      • Responsible for controlling an active Reception area with a calm, helpful and welcoming demeanour. • Diary management and switchboard control. • Providing administrative support to the office network, scheduling meetings and arranging projection equipment and catering. • Handling correspondence on behalf of company directors. • Coordinating complex travel requirements. • Supporting human resource functions, managing HR policies and procedures including new hire orientation and maintenance of personnel files. • Events management and organising staff training and development. • Monitoring company bank accounts, submitting expenses and distributing monthly salary information to department heads. • Collating staff movements. • Ensuring the company meets all occupational health and safety requirements and certifications are valid. • Managing stock, negotiating supplier contracts and creating order requisitions. • Completing personal errands on behalf of the Executive team. Show less

  • Volvo Group
    • Sweden
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Weekend Host/Receptionist
      • May 2018 - Jan 2019

      • Oversaw the Front of House, provided a warm and accommodating welcome to all visitors. • Ensured customer waiting areas and viewing platforms were consistently immaculately presented. • Used initiative to appease customers who experienced appointment delays, acquiring the value of offering empathy and understanding. • Supported Sales Representatives with new sale enquiries and vehicle viewings. • Assisted the Service Department with scheduling bookings, issued customer appointment reminders and recorded complaints. • Created new sales documentation, maintained customer records and updated vehicle service information. • Generated promotional material and e-shots. • Processed order requirements for vehicle parts and supplies. • Coordinated consignments. Show less

  • New Look
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Receptionist
      • Jun 2003 - Nov 2005

      • Promoted the consistent delivery of first-class Reception management. • Planned and scheduled meetings and logistics across national office including switchboard control, produced reports, managed correspondence and prepared presentations. • Priority managed diary entries, regularly updated shipments and transport bookings. • Proficiently supported a high performing team, assisted recruitment, interviewing, and training of new employees. • Adeptly executed office management, coordinated travel for staff, updated office policies, procedures, systems, documents, communicated changes to staff, and organised meeting rooms. • Managed and coordinated company events, made arrangements for logistics and setup, provided refreshments and catering and organised conference and presentation equipment. • Competently managed accounts and stock, made order requisition, restocked supplies and ensured adequate stock levels. Show less

  • AJP Publishing
    • United Kingdom
    • Book and Periodical Publishing
    • Office Administrator
      • Mar 2000 - Jun 2003

      • Coordinated office activities, reception relief and operations to secure efficiency and compliance, ensured smooth daily operations, supported all members of staff on administrative needs. • Efficiently performed inventory management and control, cash handling functions, banking administration procedures; waste control, processed priority and faulty returns. • Assisted the Financial Department with processing payments and distribution of invoices. • Investigated customer enquiries and complaints and instantly reported incidents. • Competently managed stock, made requisition and restocked supplies to ensure adequate stock levels of all necessary daily service operations. Show less

Education

  • Northfleet School for Girls
    GCSE, English Language and Literature; Mathematics; Science; French; Word Processing
    1994 - 1997
  • North West Kent
    NVQ, Beauty Therapy
    1997 - 1999

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