Charlotte Wilkinson
Business Development Coordinator at Allan Joyce Architects- Claim this Profile
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Bio
Credentials
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CIM Affiliate Studying Member
CIM | The Chartered Institute of MarketingJan, 2023- Sep, 2024
Experience
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Allan Joyce Architects
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United Kingdom
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Design Services
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1 - 100 Employee
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Business Development Coordinator
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Apr 2021 - Present
As Business Development Coordinator I am involved in gaining new clients through the creation and analysis of our marketing material and growing brand awareness. I therefore do the day to day running of the company’s digital marketing: social media, news and website, and the creation of other marketing materials. I also organise staff training to ensure our team are up to date with current practices, which in turn gives our clients to best service possible.
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Administrative Assistant
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May 2019 - Apr 2021
Allan Joyce Architects is an architecture practice working on a wide range of projects from residential properties and historic restorations to large commercial sites. My role included running the companies social media, carrying out a variety of data input and analysis, liaising with clients and contractors, organising training sessions for staff and arranging meetings.
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Nottingham City Transport
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United Kingdom
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Interurban and Rural Bus Services
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1 - 100 Employee
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Temporary Travel Centre Consultant
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Aug 2018 - Dec 2018
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Call Centre Consultant
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2013 - 2015
Nottingham City Transport runs the largest bus network in Nottingham and the Travel Centre is dedicated to communicating with the public when they require information, advice or guidance. The main focus of this role was to offer advice to customers needing assistance on a wide range of matters relating to traveling on NCT buses. Customers would contact us in a variety of forms including by phone and via email and I had to respond accurately and quickly to allow them to travel more easily and in the most cost effective way. I therefore gained experience in providing a great customer service and also how to effectively deal with complaints and resolve them where possible. I would also advise on and sell travel cards to customers over the phone and so would handle card transactions and sensitive and personal data. Due to the range of queries posed to us, I also had to use a variety of computer programmes.
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Education
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2015 - 2018
University of Lincoln
History BA, First Class
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