Finance Operations Manager

• Dec 2021 - Present

Senior Credit Controller

• Oct 2009 - Dec 2018

• Leading and motivating 3 Credit Controllers, cultivating a positive, energised team spirit. • Leading daily team “stand ups” to focus, plan and communicate effectively. • Accurately forecasting weekly cash collections, over a rolling 12 week period. • Consistently achieving individual and team targets: monthly cash collection, DSO, 30+ & 90+. • Ensuring prompt (often immediate) cash collection to keep cash flowing. • Keeping debtor days to a minimum by respectfully enforcing strict payment terms. • Managing UAE debtors’ ledger with local credit controller via daily / weekly calls. • Maintaining a commercial outlook at all times, using best judgement to promptly resolve invoice queries. • Reporting on customer issues to various business departments; arranging and leading meetings with Directors and Managers to resolve priority concerns. • Sole responsibility of the Sales Ledger; using high level of accuracy to ensure no discrepancies. • Implemented all current month end reports and routines, responsible for write offs & bank recs. • Ensuring high levels of customer service are delivered by the team at all times. • Advising customers of contractual terms and negotiating on liability, without causing dissatisfaction. • Negotiating on contractual liability to avoid referral to Legal. • Planned and co-ordinated a project to introduce monthly statements, from idea conception through to testing and delivery. • Responsible for all credit checking and opening of new accounts.

Credit Controller

• Feb 2007 - Oct 2009

• Managing a ledger of £2mio including key national accounts such as Jewson, Wolseley, WF Electrical. • Proactively contacting customers by telephone, email and post to collect invoices due for payment, with a firm but fair approach. • Reducing a high volume of queries and debit notes, clearing 90% of aged debt over 180 days. • Liaising internally with a national sales team to resolve queries as quickly as possible. • Negotiating payment plans to clear aged debt unpaid due to cash flow. • Daily use of SAP, advances MS Office and several bespoke in-house systems.

Dealer Manager

• Nov 2005 - Jan 2007

•Developing and maintaining existing accounts in order to increase customer loyalty and level of sales. •Maintaining trustworthy relations with clients, in order to ensure repeat business. •Researching, signing and developing new business in order to meet increasing monthly sales targets. •Using initiative to solve both customer and end user problems and handle issues effectively, in order to ensure satisfaction and avoid unhappy situations. •Working effectively with a team of three internal colleagues to ensure all accounts are thoroughly looked after and given suitable attention. •Using high levels of organisation to arrange monthly cycle visits to all accounts, in addition to attending ad hoc meetings when necessary. •Presenting, training and motivating accounts to keep sales high and ensure superior performance.