Experience

Southwark Playhouse

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Sales and Ticketing Manager

  • Nov 2021 - Present

  - Taking overall responsibility for Southwark Playhouse’s box office operations- Line managing a team of three Box Office and Welcome Team Assistants, scheduling shifts, managing holiday allowances and TOIL, conducting performance reviews, and recruiting and training as needed- Administrating on-sale of all performances on our box office system (Oscar), designing seating plans, pricing groups, and promotional offers- Working closely with third party ticket agencies on allocations, promotions, and ticketing administration- Communicating new or adjusted policies and show information with the wider team- Interim management (October 2021 – present) of Southwark Playhouse’s social media channels and Facebook advertising- Programming one-off events- Administrating rehearsal room hire- Periodically reviewing and developing our terms and conditions with our CEO

• Box Office and Sales Coordinator

  • Jun 2017 - Nov 2021

  - Using Savoy Systems’ Oscar software to set up events, create seating plans and price lists, sell tickets and memberships, generate and distribute sales reports, manage discount schemes, and process donations.- Coordinating third party ticket allocations, invoicing, marking back, and occasionally using Photoshop and inDesign to create graphics for third party websites.- Managing guest lists, press tickets, and house seats for visiting companies.- Maintaining the Southwark Playhouse website, adding new shows and events, and updating venue information as needed.- Compiling a weekly newsletter featuring original new copy for shows and events, and writing and circulating informational emails to audience members as needed.- Manning multiple customer and venue email inboxes to deal with customer and industry queries.- Recruiting and training new Box Office Assistants and ensuring Southwark Playhouse’s terms and conditions of sale are understood, communicated, and applied.- Leading Southwark Playhouse’s customer communications through the Covid-19 pandemic regarding show cancellations, venue re-openings, safety measures, and implementing a new pre-show email system.- Using inplayer to set up streaming events, integrating them into Southwark Playhouse’s website, and generating and distributing sales reports, informational emails, and manning box office phone lines for tech support during streamed performances.- Opening the building up and operating box office during the day and evenings where needed, including welcoming guests, selling tickets over the phone and in person, accepting deliveries, and acting as central point of contact for the theatre.

• SWK Fest

  • May 2021 - Jul 2021

  - Co-producing a two week socially distanced festival of one-off events at Southwark Playhouse.- Selecting, contracting, and programming works from a public call-out, scheduling and hosting site visits and connecting visiting companies with our tech and marketing teams, and generating settlement data after each performance.- Managing the cancellation of two events due to Covid-19 including re-programming at a later date, coordinating announcements, and producing revised contracts.



Concrete - UEA's Official Student Newspaper

• United Kingdom
• Media Production
• 1 - 100 Employee

• Social Media Coordinator

  • Aug 2016 - May 2017

  - Scheduling posts across our social media accounts to ensure a regular, reliable, and engaging online presence. - Monitoring post reach and implementing new strategies to boost readership. - Launching competitions and content calls, and writing captions for our stories. - Producing articles for culture magazine Venue, for example: http://www.concrete-online.co.uk/importance-musical-accessibility/ https://issuu.com/concreteuea/docs/venue_336 (page 7) - Scheduling posts across our social media accounts to ensure a regular, reliable, and engaging online presence. - Monitoring post reach and implementing new strategies to boost readership. - Launching competitions and content calls, and writing captions for our stories. - Producing articles for culture magazine Venue, for example: http://www.concrete-online.co.uk/importance-musical-accessibility/ https://issuu.com/concreteuea/docs/venue_336 (page 7)



Norwich Theatre

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Usher

  • Sep 2015 - May 2017

  - Manning and stocking sales points throughout the building, selling programmes, refreshments, and merchandise, assisting customers with specific access requirements by participating in the theatre’s touch tours and relaxed performances, and monitoring the front desk during show times to welcome customers, handle latecomers, and remain prepared for potential evacuations. - Manning and stocking sales points throughout the building, selling programmes, refreshments, and merchandise, assisting customers with specific access requirements by participating in the theatre’s touch tours and relaxed performances, and monitoring the front desk during show times to welcome customers, handle latecomers, and remain prepared for potential evacuations.



Watford Palace Theatre

• Performing Arts
• 1 - 100 Employee

• Box Office and Front of House

  • Oct 2011 - Apr 2017

  - Taking ticket bookings using ProVenue Databox before moving to Spektrix software, and creating memberships for customers, processing large group and school bookings, and producing/distributing sales reports. - Acting as first point of contact for customers and visitors and handling customer queries and complaints. - Working behind the bar and as an usher as part of the wider Front of House team, where duties included opening up and closing the building, cashing up, restocking. - Stewarding events during our outdoor Imagine Watford festivals



West Herts College

• United Kingdom
• Higher Education
• 300 - 400 Employee

• LSF Administrator

  • Jul 2016 - Sep 2016

  - Processing applications for students' expenses, assessing their requirements and allocating the necessary funding where applicable for tuition, travel, or meals. - Liaising with Student Support and the students themselves in order to keep the process painless, as well as offering advice and keeping records of calculations and completed applications. - Processing applications for students' expenses, assessing their requirements and allocating the necessary funding where applicable for tuition, travel, or meals. - Liaising with Student Support and the students themselves in order to keep the process painless, as well as offering advice and keeping records of calculations and completed applications.



West Herts College

• United Kingdom
• Higher Education
• 300 - 400 Employee

• Examinations Officer

  • Jul 2015 - Aug 2015

  - Processing grades on QLx, filing exam certificates, and assisting students on results day and beyond, communicating with them when necessary to ensure they were on the right track. - Processing grades on QLx, filing exam certificates, and assisting students on results day and beyond, communicating with them when necessary to ensure they were on the right track.