Experience

Poul Schmith/Kammeradvokaten

• Denmark
• Law Practice
• 700 & Above Employee

• Legal Secretary

  • May 2023 - Present

  Quality assurance and proofreading of documents. Preparation of presentations. Case management. Quality assurance and proofreading of documents. Preparation of presentations. Case management.



Bupa Global

• United Kingdom
• Insurance
• 700 & Above Employee

• Service Relationship Manager

  • Mar 2019 - Sep 2022

  When I joined in 2001 it was under the company name International Health Insurance danmark a/s (ihi), which was then acquired by Bupa in 2005. During my more than 20 years within the travel insurance industry with ihi/Bupa and in my different roles as account manager within both Sales and Service I managed a dedicated portfolio of intermediaries and larger corporate clients world wide. Relationship and Stakeholder Management: Extensive experience in handling and supporting own… Show more When I joined in 2001 it was under the company name International Health Insurance danmark a/s (ihi), which was then acquired by Bupa in 2005. During my more than 20 years within the travel insurance industry with ihi/Bupa and in my different roles as account manager within both Sales and Service I managed a dedicated portfolio of intermediaries and larger corporate clients world wide. Relationship and Stakeholder Management: Extensive experience in handling and supporting own portfolio of business partners and private- and business clients worldwide. Communication: Develop, plan and execute internal and external communication in the form of e.g. newsletters, FAQ, customer letters, e-mail templates, process descriptions and content for on-line platforms Sparring for management when major decisions and changes need to be communicated both internally and externally. Business development: Co-manage IT/Digital projects as Business Project Subject Matter Expert. Development and optimization of new and existing self service platforms for intermediaries and B2B/B2C customers. Process management: Standardization, optimization and implementation of processes, incl. preparation of process descriptions and manuals. Training and supporting brokers and colleagues in systems and processes. Implementation of smart work to save time, e.g. auto distribution of e-mails by setting up rules for sender and receiver. Other tasks and results: Translation and proof reading (German, English, Danish). Securing a proper and correct close down of the business in Denmark. Achieved 99% in internal quality audit (target 85%). Comply with daily KPI with success.

• Expert Account Manager

  • May 2009 - Feb 2019

  Relationship and Stakeholder Management: Extensive experience in handling and supporting own portfolio of business partners and private- and business clients worldwide. Communication: Develop, plan and execute internal and external communication in the form of e.g. newsletters, FAQ, customer letters, e-mail templates, process descriptions and content for on-line platforms. Preparation of content for e-learning tool for employees and intermediaries. Sparring for management… Show more Relationship and Stakeholder Management: Extensive experience in handling and supporting own portfolio of business partners and private- and business clients worldwide. Communication: Develop, plan and execute internal and external communication in the form of e.g. newsletters, FAQ, customer letters, e-mail templates, process descriptions and content for on-line platforms. Preparation of content for e-learning tool for employees and intermediaries. Sparring for management when major decisions and changes need to be communicated both internally and externally. Process management: Standardization, optimization and implementation of processes, incl. preparation of process descriptions and manuals. Training and supporting business partners and colleagues in systems and processes. Business development: Optimization of self service platform for intermediaries and corporate clients for on-line administration of policies. Development and optimization of self service platform for intermediaries making them able to handle and administrate their portfolio on-line. Development and optimization of self service platform for individual clients giving them access to handle their own policy. Development and optimization of self service feature for individual clients and intermediaries to make on-line extension of Annual Travel policies. Development of self service feature for intermediaries to quote corporate business clients on-line, incl. content to quote material. Other tasks and results: Preparation and participation of intermediary incentive and seminar, keeping intermediaries updated on sales figures and sending out newsletters with status of incentive. Translation and proof reading (German, English, Danish). Comply with daily KPI with success. Retentation rate of minimun 90%.

• Senior Account Manager

  • Apr 2008 - Apr 2009

  Relationship and Stakeholder Management: Extensive experience in handling and supporting own portfolio of business partners and private- and business clients worldwide. Communication: Develop, plan and execute internal and external communication in the form of e.g. newsletters, FAQ, customer letters, e-mail templates, process descriptions and content for on-line platforms. Other tasks and results: Retentation rate of minimun 90%. Comply with daily KPI with… Show more Relationship and Stakeholder Management: Extensive experience in handling and supporting own portfolio of business partners and private- and business clients worldwide. Communication: Develop, plan and execute internal and external communication in the form of e.g. newsletters, FAQ, customer letters, e-mail templates, process descriptions and content for on-line platforms. Other tasks and results: Retentation rate of minimun 90%. Comply with daily KPI with success.

• Customer Consultant/Account Manager

  • Nov 2001 - Mar 2008

  Relationship and Stakeholder Management: Extensive experience in handling and supporting own portfolio of business partners and private- and business clients worldwide. Communication: Develop, plan and execute internal and external communication in the form of e.g. newsletters, FAQ, customer letters, e-mail templates, process descriptions and content for on-line platforms. Other tasks and results: Translation and proof reading (German). Retentation rate of… Show more Relationship and Stakeholder Management: Extensive experience in handling and supporting own portfolio of business partners and private- and business clients worldwide. Communication: Develop, plan and execute internal and external communication in the form of e.g. newsletters, FAQ, customer letters, e-mail templates, process descriptions and content for on-line platforms. Other tasks and results: Translation and proof reading (German). Retentation rate of minimun 90%. Comply with daily KPI with success.



Ritzaus Bureau

• Denmark
• Media Production
• 100 - 200 Employee

• Translator, proofreader and copywriter

  • Sep 1998 - Nov 2001

  Production of teasers to and descriptions of TV programs from Norway, Sweden and English and German-speaking channels for magazines and electronic media in Denmark. Proofreading and editing of program descriptions from the TV channels Production of teasers to and descriptions of TV programs from Norway, Sweden and English and German-speaking channels for magazines and electronic media in Denmark. Proofreading and editing of program descriptions from the TV channels



Hamburg-Mannheimer Versicherung AG

• Germany
• Insurance
• 1 - 100 Employee

• Office assistance temp

  • 1998 - 1998

  Drafting customer letters and internal newsletters Answering customer calls Drafting customer letters and internal newsletters Answering customer calls