Experience

Prestbury Travel Worldwide Resorts

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Product Specialist

  • Sep 2015 - Present

  Liaise with hoteliers to ensure that all the contracts are receive, fully logged, processed and loaded into the system Ensure that all tactical and contracted offers are processed in the system and advertised on the website Update availability and closeout sales Ensure that room night and revenue analysis figures are updates on a regular basis Assist with editing the company’s website with up to date accurate content, images and information on products being sold Assist Marketing with brochure production, press adverts and other marketing opportunities. Show less



Carrier Luxury Holidays

• Cheadle

• Data Analyst

  • Oct 2014 - Aug 2015

  Responsible for the accuracy and timelines of the loading and maintenance of supplier contract information onto the Carrier database Data loading Checking the contracts and correcting any errors which are found on the rate sheet received from Product coordinator Liaise with Product Coordinator for any amendments needed on the contracts Liaise with the Product Manager where missing or incomplete information is likely to impact given deadlines Responsible for the accuracy and timelines of the loading and maintenance of supplier contract information onto the Carrier database Data loading Checking the contracts and correcting any errors which are found on the rate sheet received from Product coordinator Liaise with Product Coordinator for any amendments needed on the contracts Liaise with the Product Manager where missing or incomplete information is likely to impact given deadlines



Sinclar Knight Merz

• Salford Quays

• Travel Administrator

  • Mar 2010 - Sep 2014

  I am currently working as a Travel Administrator booking flights, car hire and hotels on a daily basis and carrying out day to day admin duties. I have worked in travel for over 10 years so I have a lot of knowledge within the industry and have a wealth of customer service. Previously I have managed a team of up to 15 members of staff and enjoyed the challenges I was faced with. As I have now been with SKM for 3 years I feel that I am ready for a new challenge. My duties are - Managing my own workload Booking flights, car hire and hotels Ensure all the documents needed to make a booking are correct according to the travel policy and all the necessary approvals are in place Refer travellers to Bcerta for a medical depending on which country they are travelling to Use the ISOS system to advise traveler of the recommended vaccinations that they are required to have and book this with MASTA if needed Monitor the driving licence database and ensure we receive an update copy of their driving licence every six months and upload all documents onto Track Record Complete the weekly report that is sent from Portman Travel and send to the accounts team I am keen to learn new skills and willing to take on extra responsibilities which I know will allow me to challenge myself in new opportunities. Show less



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Team Leader

  • Jan 2006 - Dec 2009

  Motivated and managed a team of 15, ensuring daily and personal targets were met. This was achieved by providing effective training, direction and regular feedback. Monitored team and individual performance and successfully highlighted areas for improvement and carried through with the relevant support to ensure objectives were achieved. Provided one to one and group training to team and other members of the department where needed Monitored and authorised compensation payments Ensured all written correspondence was accurate and in line with the company’s guidelines Successfully measured team members against competency frameworks, operational performance reviews and conducted regular one to ones. Effectively prepared and conducted team meetings on a weekly basis Efficiently analysed data to compile relevant reports needed for conference calls and meetings Investigated and handled escalated cases and calls from team members Monitored attendance and turnover levels within the team and escalated this when needed to the office manager Show less