Experience

E M Rogers Ltd

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Transport and Customer Service Administrator

  • Jun 2019 - Present

  Northampton, England, United Kingdom My main role within the company is to liaise with clients both private and corporate from quoting stage through to delivery of vehicles across the UK and EU. Alongside this I assist with arranging both UK and EU customs documents, including raising carnets. I also co ordinate the booking and loading of the containers onsite I am the car storage facility lead, this requires me to organise over 600 cars, ensuring all relevant systems are up to date with cars movements and all the required… Show more My main role within the company is to liaise with clients both private and corporate from quoting stage through to delivery of vehicles across the UK and EU. Alongside this I assist with arranging both UK and EU customs documents, including raising carnets. I also co ordinate the booking and loading of the containers onsite I am the car storage facility lead, this requires me to organise over 600 cars, ensuring all relevant systems are up to date with cars movements and all the required information is up to date and all vehicles are charged for. I have also taken over the social media marketing for the car transport side of the business. Show less



Eddie Stobart

• United Kingdom
• 1 - 100 Employee

• Transport Planner

  • Sep 2018 - Apr 2019

  lutterworth The main aspects of this role are: Controlling and planning an agreed amount of resource (vehicles, drivers, trailers); ensuring all legal requirements are adhered to (Working Time Directive and EU drivers’ hours regulations. Effective management and planning of drivers, through on-going communication and using available software. Create load plans for each collection using figures provided by the customers Make regular use of in-house planning tools and systems to manage… Show more The main aspects of this role are: Controlling and planning an agreed amount of resource (vehicles, drivers, trailers); ensuring all legal requirements are adhered to (Working Time Directive and EU drivers’ hours regulations. Effective management and planning of drivers, through on-going communication and using available software. Create load plans for each collection using figures provided by the customers Make regular use of in-house planning tools and systems to manage workload and monitor efficiency Communicate with our customer service teams and drivers to ensure customer KPI’s and targets are achieved and maintained. Support all other members of the team where needed

• Traffic Controller

  • Nov 2017 - Apr 2019

  Lutterworth The main aspect of this role was to support both the planners and traffic clerks. As a Traffic Controller, my responsibilities included: • Planning Scottish work with the northern depot and the trampers • First line support for all planning queries • To proactively look for any potential planning issues in order to resolve or escalate them accordingly • Keeping in house systems up to date with all required information • Managing drivers hours in accordance with the EU driving… Show more The main aspect of this role was to support both the planners and traffic clerks. As a Traffic Controller, my responsibilities included: • Planning Scottish work with the northern depot and the trampers • First line support for all planning queries • To proactively look for any potential planning issues in order to resolve or escalate them accordingly • Keeping in house systems up to date with all required information • Managing drivers hours in accordance with the EU driving laws • Regular communications with the operations team • Liaise with customer services about any issues or delays in a timely manner • Monitor all loads and ensure they are being collected/dispatched on time and report any issues such as break downs and tyre call outs

• Transport Clerk

  • Mar 2016 - Nov 2017

  As a Transport Clerk, my responsibilities include but are not limited to: • Despatching the drivers with a brief of their run, inputting their start time on GTS, and monitoring the base plan. Adjusting the priorities of runs in accordance with driver’s hours, available kit and load importance • Tracking loads, creating and submitting ASN’s and inputting all relevant information onto the Delivery On Time spread sheet and ensuring that this is kept up to date. Ensuring we are keeping to… Show more As a Transport Clerk, my responsibilities include but are not limited to: • Despatching the drivers with a brief of their run, inputting their start time on GTS, and monitoring the base plan. Adjusting the priorities of runs in accordance with driver’s hours, available kit and load importance • Tracking loads, creating and submitting ASN’s and inputting all relevant information onto the Delivery On Time spread sheet and ensuring that this is kept up to date. Ensuring we are keeping to delivery windows and managing bookings accordingly. • Working knowledge of driver hours in accordance with VOSA • Load building and tallying stock with high accuracy levels required • Debriefing drivers ensuring accuracy so the driver is paid correctly, adjusting/correcting work on debrief which is incorrect, inputting and altering trailer information and challenging drivers on any unproductive time • Resolving any incomplete jobs and unallocated work. Ensuring revenue is not lost and available for invoicing



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Custody Officer/Team Leader

  • Jul 2014 - Mar 2016

  As a Team Leader I have the responsibility to manage a team of custody office during an operational shift within a secure facility. My responsibilities include, but are not limited to: • Management of each operational shifts and providing advice and support to Training Centre Assistants. • Through pro-social modelling, I demonstrated and delivered the value of education and care, and the ability to develop skills and change their behaviour, encouraging them not to re-offend when… Show more As a Team Leader I have the responsibility to manage a team of custody office during an operational shift within a secure facility. My responsibilities include, but are not limited to: • Management of each operational shifts and providing advice and support to Training Centre Assistants. • Through pro-social modelling, I demonstrated and delivered the value of education and care, and the ability to develop skills and change their behaviour, encouraging them not to re-offend when released. • Develop trusting, respectful, boundaries and build professional relationships with young people, in order that they respond and react appropriately to information and guidance. • To promotion of positive Health & Safety culture to achieve and maintain recognition as a British Safety Council 5 Star business unit. • To ensure all relevant paperwork is completed to a high standard, within required timescales and communicated effectively, in order to comply with the Contract and Company Policies and Procedures. Plan proactively each shift, including activities and visits, in order to positively manage young people’s behaviour. • Facilitate group and individual offending behaviour programmes, complying with training plans and within contractual compliance, in order to reduce offending. I’m required to liaise effectively and professionally with internal and external agencies, parents and carers, in order to maximise partnership working and positive outcomes for young people. • Attend meetings with various departments and where required take and distribute the minutes of these meetings.

• Deputy Residential Service Manager (Secondement)

  • Mar 2015 - Sep 2015

  As Deputy Residential Service Manager, I manage all aspects of the day-to-day running of a residential secure housing unit. My responsibilities include: • The primary role of this managerial position is the safeguarding of young people’s welfare and promoting anti offending behaviour in line with legislation, contractual and company requirements. • In addition, my responsibilities include: Coaching both staff and inmates, support and develop a staffing team of 18 officers, working… Show more As Deputy Residential Service Manager, I manage all aspects of the day-to-day running of a residential secure housing unit. My responsibilities include: • The primary role of this managerial position is the safeguarding of young people’s welfare and promoting anti offending behaviour in line with legislation, contractual and company requirements. • In addition, my responsibilities include: Coaching both staff and inmates, support and develop a staffing team of 18 officers, working multi-shift patterns, supervision and training individuals to maximise their performance and ensure high standards of care, values, ethical standards, equality and diversity, development of policies and procedures, legislation and contractual and inspection framework requirements are met. • My role required me to liaise with other departments and external agencies to ensure that the young people receive appropriate plans and programmes that meet their needs and the needs of the Contract. • Conduct assessments on all those for whom I am responsible for and write/deliver operational plans and strategies and development plans to ensure continuous improvement. • Identification of resourcing needs and the ongoing selection, training and development of staff to ensure contractual requirements and relevant standards are met. • Support the senior management team in the implementation of development strategies promoting a positive approach to ensure the change process is embraced.

• Custody Officer/Training Centre Assistant

  • Jun 2012 - Jul 2014

  As a Training Centre Assistants and Custody Officer I am involved in every aspect of the daily life of the young people at the centre, maintaining a safe and secure environment at all times. Working directly with the young people every day. My responsibilities include: • To aid and improve domestic and social skills as well as supporting inmates in the classroom, delivering offending behaviour programmes and supervising leisure activities. • It is my responsibility to advise, care for… Show more As a Training Centre Assistants and Custody Officer I am involved in every aspect of the daily life of the young people at the centre, maintaining a safe and secure environment at all times. Working directly with the young people every day. My responsibilities include: • To aid and improve domestic and social skills as well as supporting inmates in the classroom, delivering offending behaviour programmes and supervising leisure activities. • It is my responsibility to advise, care for and provide a stable environment for the young people. I demonstrate the value of education coupled with the ability to develop skills and change their behaviour, whilst encouraging them not to re-offend when released. • I build a mutual trust and respect with the young people so that they respond appropriately to information and guidance provided to them be myself and other staff members. I must ensure I define structures and boundaries for the young people so that they understand the behaviour expected of them. • Monitoring the behaviour of the young people to avoid incidents and improve standards of behaviour. I also complete daily and weekly paperwork as well as reports on the progress of the young people in my care team. Show less



Asda

• Retail
• 700 & Above Employee

• kiosk collegue

  • May 2009 - May 2012

  As a Kiosk/Customer Service representative for ASDA Supermarket, I had the responsibility for the front line interaction with customers entering the premises. In addition, I had the following duties: • Work with a small team of Kiosk/front desk operatives, ensuring the maintenance of standards, security and cash controls and positive customer services. • Customer interaction, problem resolution, handling monies and making sure that my till was running smoothly and to deal with any… Show more As a Kiosk/Customer Service representative for ASDA Supermarket, I had the responsibility for the front line interaction with customers entering the premises. In addition, I had the following duties: • Work with a small team of Kiosk/front desk operatives, ensuring the maintenance of standards, security and cash controls and positive customer services. • Customer interaction, problem resolution, handling monies and making sure that my till was running smoothly and to deal with any problems that may arise. • I also liaised with outside companies involved with the running of the kiosk as well as ensuring that stock levels were maintained and any discrepancies dealt with. • Deal with customer complaints and resolve these where possible. Show less



mercury recruitment

• 1 - 100 Employee

• Transport Administrative Assistant

  • Oct 2008 - Jan 2009

  I was employed with Lloyd Fraser to help with the Christmas rush in the transport department of manor bakeries. • During the time I was there I undertook general admin work such as ordering uniform, liaising with other companies connected to manor bakeries as well as debriefing drivers and inputting the run information onto the system.



Pertemps Recruitment

• United Kingdom
• 1 - 100 Employee

• Personal File Auditing

  • Aug 2008 - Oct 2008

  Whilst working at Tesco unity my role was to complete a personnel file audit for the 500 plus employees that were currently employed there. This job also entailed some general office duties and liaising with employees.



The Black Swann

• United States
• Individual and Family Services

• Bar assistant

  • Jul 2007 - Jul 2008

  During the holiday periods and weekends whilst at college I worked on a shift rotation at the black swan. • In this role I had a great deal of customer interaction, general bar duties, working in the restaurant, dealing with food and managing monies. • This role gave me a greater understanding of working with high volumes of people, working under pressure and to a lesser extent how to handle difficult situations and customer complaint resolution. .



Stephen and Moore and Co solicitors

• Administrative Assistant

  • Jan 2005 - Jan 2006

  During the holiday periods I worked at Stephen Moore and co solicitors as an administrative clerk working for the legal executive and solicitors. In this role my duties included; business filing, answering telephones, Microsoft word document production, liaising with clients on behalf of the solicitors and all aspects associated with general office duties.