Production / Operations Manager

• May 2019 - Present

Production management • End-to-end oversight of production lifecycle including coordination of activities, productivity rates and product standards. • Create, plan, and execute daily, weekly, and monthly production schedules. • Determine and manage supplier Quality Control (QC) standards. • Proof pre-production artwork and QC of samples. • Management of factory audit logistics, and ongoing quality assurance checks. • Forecast supply and demand of UK stock. • Collaborate with relevant departments, design, marketing, and customer service to ensure that production is aligned with customer needs. Operations management • End-to-end delivery of operations projects from the point of sale to completion. • Revenue & profit forecasting/reporting, cost negotiation, and budget management. • Management of pivotal project milestones and production/delivery dates. • Overseeing all financial aspects of a project including accounts receivables, bank reconciliations, credit control, maintenance of purchase & sales ledgers and optimisation of margins. • Negotiation of supplier costs, pricing, and business terms. • Raising of international supplier and shipping Purchase Orders (PO’s), ensuring accurate conversion rates and currencies. • Client growth, development, and management. • Use of CRM (Promos) and other bespoke portals. Show less

Office Manager

• Sep 2016 - May 2019

• Data and stock management.• Raising PO’s, invoices and credits, QC of quotations & orders.• Sales development and client/account management.• Team/line management- recruitment, performance management, personal development, resource planning, creating new Standard Operating Procedures (SOPS).

Sales Office Administrator

• Mar 2015 - Sep 2016

• Customer service /adminsitration tasks/ Processing quotations, orders and payments

Food and Beverage Supervisor / Christmas Coordinator

• Jul 2013 - Feb 2015

Hostess and Server

• Sep 2011 - Jul 2013