Charlotte Lee
Fraud Investigator at Ethos Risk Services- Claim this Profile
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Bio
Tammy DesMarais
Charlotte does a wonderful job of advocating for the customer. She is willing to take the time to hear the whole story, and to go above and beyond to see what can be done to help the customer and turn the situation around to make it a positive customer experience. At the same time, she never loses her positive attitude, and is always a delight to be around.
Tammy DesMarais
Charlotte does a wonderful job of advocating for the customer. She is willing to take the time to hear the whole story, and to go above and beyond to see what can be done to help the customer and turn the situation around to make it a positive customer experience. At the same time, she never loses her positive attitude, and is always a delight to be around.
Tammy DesMarais
Charlotte does a wonderful job of advocating for the customer. She is willing to take the time to hear the whole story, and to go above and beyond to see what can be done to help the customer and turn the situation around to make it a positive customer experience. At the same time, she never loses her positive attitude, and is always a delight to be around.
Tammy DesMarais
Charlotte does a wonderful job of advocating for the customer. She is willing to take the time to hear the whole story, and to go above and beyond to see what can be done to help the customer and turn the situation around to make it a positive customer experience. At the same time, she never loses her positive attitude, and is always a delight to be around.
Experience
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Ethos
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United States
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Security and Investigations
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100 - 200 Employee
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Fraud Investigator
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Jun 2018 - Present
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Contractor
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Remote
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Contract Internet Search Analyst and Fraud Investigator
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Jan 2015 - Dec 2018
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Capital One
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United States
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Financial Services
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700 & Above Employee
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Fraud Investigator
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Jan 2012 - Dec 2014
Protecting the identities of customers so they can focus on their financial wealth. Through a multitude of resources execute the prevention and detection of fraudulent financial activity to protect the consumer and the bank. Protecting the identities of customers so they can focus on their financial wealth. Through a multitude of resources execute the prevention and detection of fraudulent financial activity to protect the consumer and the bank.
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ING
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Netherlands
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Banking
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700 & Above Employee
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Principal Coordinator
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May 2008 - Jan 2012
Assisted Americans back to Savings through both Asset and Liability Sales at ING Direct. Responsible for escalated customer calls and provided resolution that was in the best interest of the customer and the bank. Mentored new hires and existing employees as the progressed through their sales careers. Assisted in the development, implementation and execution of the Ideal Customer Experience. Assisted Americans back to Savings through both Asset and Liability Sales at ING Direct. Responsible for escalated customer calls and provided resolution that was in the best interest of the customer and the bank. Mentored new hires and existing employees as the progressed through their sales careers. Assisted in the development, implementation and execution of the Ideal Customer Experience.
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Creative Escapes - Saint Cloud
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Recreational Facilities
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Owner
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May 2004 - Sep 2010
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Community
