Business Consultant

• Feb 2022 - Present

We, at Mentor and Men are consultants helping clients in their change to new, digital ways of working, bringing them closer to their customers and inspiring them to take care for our planet while building great organizations. We focus on business applications within the Microsoft Dynamics ecosystem. Clients count on us for end-to-end guidance in their digital transformations: from co-creating a digital strategy, to managing implementations in close collaboration with the implementation partner. We work in the heart of every organization: sales, operations, production, finance, supply chain and talent. We have business process and Microsoft Dynamics application expertise and remain vendor neutral. Looking for advice, or interested to join us? Please, reach out to us! Show less

IT Domain Expert/Business Analyst

• Jul 2020 - Feb 2022

- Implementation of a standardized and digitized Lead-to-Contract process with Salesforce. - Manage change requests and incidents for HR and Payroll applications. - Implementation of a standardized and digitized Lead-to-Contract process with Salesforce. - Manage change requests and incidents for HR and Payroll applications.

Customer Journey Expert Tribe Insurance

• Jun 2019 - Jul 2020

- Manage insurance products and projects with impact on the customer journey and experience. - Enhance product information and sales processes through different customer touchpoints (website, home banking, call center, agencies) - Collaborate with insurance partners and internal stakeholders to follow-up on sales results and risks. - Manage insurance products and projects with impact on the customer journey and experience. - Enhance product information and sales processes through different customer touchpoints (website, home banking, call center, agencies) - Collaborate with insurance partners and internal stakeholders to follow-up on sales results and risks.

Sales Operations Officer

• Jan 2019 - Jun 2019

Tasks & responsibilities:- business process modelling- business requirements gathering for sales tools- training & user adoption facilitation- data management & reportingInternal assignment

Business Analyst

• Sep 2017 - Jun 2019

Business Analyst (via Tobania)

• Nov 2017 - Dec 2018

I was working with VeriPark – a software provider for financial insitutions – that implemented its solutions for the Business Transformation program of Lufthansa AirPlus Servicekarten GmbH, the 2nd biggest project within the whole Lufthansa Group. The program aimed to replace the whole IT landscape of the company, which was fully built in-house previously. VeriPark implemented the CRM (Dynamics 365) and customer online portal. I mainly worked with the customer services team, but I was also involed with the implementation of customer onboarding processes. Tasks & responsibilities: - analysis and documentation of business and functional requirements (UML, BPMN, user stories, wireframes) - support for requirements clarification and tasks following up of remote dev teams - guide and train UA-testers with Dynamics 365 - PMO: monthly reporting and VeriPark resources onboarding Show less

Sailing Instructor

• Jul 2011 - Aug 2017

Student job during the Summer. Student job during the Summer.

Student Job @Remarketing Department

• Jun 2016 - Jun 2016

Supporting the administrative and logistics teams. Supporting the administrative and logistics teams.

Student Recruiter

• Mar 2015 - May 2015