Front Office Manager

• Feb 2023 - Present

Guest Services Manager

• Mar 2022 - Feb 2023

Events Manager

• Feb 2020 - Feb 2022

Waitress

• May 2019 - Nov 2019

Serving in one of the most iconic restaurants of France for the summer season, up to 800 clients a day. Serving in one of the most iconic restaurants of France for the summer season, up to 800 clients a day.

Chalet Manager

• Dec 2018 - Apr 2019

Managing an 18-guest chalet, providing daily breakfast & 3-course dinners, along with lolcal knowledge of the area. Assisting with any requests and ensuring a great experience for all guests. Managing an 18-guest chalet, providing daily breakfast & 3-course dinners, along with lolcal knowledge of the area. Assisting with any requests and ensuring a great experience for all guests.

Receptionist

• Jun 2018 - Dec 2018

Welcoming and developing a great relationship with guests Handling complaints, coordinating with other departments (housekeeping, head office, restaurant) Managing reservations, upselling hotel rooms or services within the hotel Welcoming and developing a great relationship with guests Handling complaints, coordinating with other departments (housekeeping, head office, restaurant) Managing reservations, upselling hotel rooms or services within the hotel

Sales and Shop Manager

• Jun 2017 - Apr 2018

Summer season - Hired, trained and leaded the summer Frontline and Sales team – created the training handbook to guide them through; motivated, leaded and incentivized the team; rostered weekly - Managed and drove sales – direct and indirect (wholesalers, local agents): daily local sales visits; sales trips to the main cities of NZ; approached and signed new clients; coordinated with the marketing team for advertisement/posters/campaigns; organized local days and events - Coordinated with the key group – Operations Manager, Financial Manager, Marketing Manager and Managing Director on a weekly basis: came up with opportunities, new offers and improvement to better the company Winter season: - Rented, adjusted and fitted skis, snowboards and ski & snowboard boots - Managed the team throughout the day and ensured customer service was at its best Show less

Frontline Reservations Agent

• Oct 2016 - May 2017

- Advised and sold activities within the Queenstown and South Island area; promoted and sold the company’s products - Meet and Greet the guests, checked in and ensured safety was understood by guests - Provided assistance to clients and helped the Frontline Manager to put together daily & weekly reports - Advised and sold activities within the Queenstown and South Island area; promoted and sold the company’s products - Meet and Greet the guests, checked in and ensured safety was understood by guests - Provided assistance to clients and helped the Frontline Manager to put together daily & weekly reports

Guest Services Agent

• May 2016 - Oct 2016

Guest Services Agent for Coronet Peak ski resort Selling various products for the mountain (day pass, season pass, rental gear, etc.) Specialized in Snowsports: selling private lessons for the ski school as well as group lessons. Working with Snowsports managers and ski instructors. Variety of other roles in other departments: - Rental department - fitting boots/rotate boots in the rental shop/check-out people's gear at the end of the day ; - Food and Beverage: clearing tables, taking care of the different stations and the outside patio - Lift Operations: controlling passes from the lift shack, helping out with loading/unloading guests from chair lifts Show less

versatile employee in a themed park

• Mar 2016 - May 2016

Tour guide for groups (school/corporate) Hosting corporate events Tour guide for groups (school/corporate) Hosting corporate events

Wholesale Reservation Agent

• Oct 2015 - Mar 2016

- Quotes and bookings for wholesale clients worldwide (Australia, NZ, England, Europe, Canada, America) - Taking payment and sending invoices - Answering phone calls to assist wholesale clients - Quotes and bookings for wholesale clients worldwide (Australia, NZ, England, Europe, Canada, America) - Taking payment and sending invoices - Answering phone calls to assist wholesale clients

Pre-Operations Assistant

• Mar 2015 - Aug 2015

- Sending physical and electronic travel documents to FIT clients - Insuring payments and confirmations for FIT bookings - Calling hotels and clients to chase payment/confirmation - Sending physical and electronic travel documents to FIT clients - Insuring payments and confirmations for FIT bookings - Calling hotels and clients to chase payment/confirmation

Manager

• May 2014 - Jun 2014

- Welcoming, advising and taking care 24/24 of the guests - Answering phone and booking over the phone - Online booking via Littlehotelier.com - Managing the team - Cooking breakfast for the guests (up to 10 guests - 3 rooms) - Welcoming, advising and taking care 24/24 of the guests - Answering phone and booking over the phone - Online booking via Littlehotelier.com - Managing the team - Cooking breakfast for the guests (up to 10 guests - 3 rooms)

Assistant

• Nov 2013 - Jun 2014

- Helping Australian host families in their daily duties (gardening, cleaning, cooking, building...) - Helping Australian host families in their daily duties (gardening, cleaning, cooking, building...)

Fruitpicker

• Dec 2013 - Jan 2014

- Picking apples - Picking apples

Front Desk Agent

• Sep 2013 - Oct 2013

- Welcoming and advising clients about the Mirebalais region in France, and France in general - Managing the Tourism Office desk for a month - Selling some souvenirs - Welcoming and advising clients about the Mirebalais region in France, and France in general - Managing the Tourism Office desk for a month - Selling some souvenirs

Front Desk Agent

• Aug 2013 - Sep 2013

- Welcoming and advising clients with their bank accounts - Making appointments - Opening bank accounts, making withdraw, ordering and issuing new credit card or check. - Issuing personal documents - Welcoming and advising clients with their bank accounts - Making appointments - Opening bank accounts, making withdraw, ordering and issuing new credit card or check. - Issuing personal documents

Cashier

• Dec 2011 - Oct 2012

Student job, during the weekend. Student job, during the weekend.

Travel Agent - intern

• May 2012 - Jun 2012

- Welcome of customers and answer the phone - Advise, create and sell of trip and plane tickets - Tourist reservation online - Welcome of customers and answer the phone - Advise, create and sell of trip and plane tickets - Tourist reservation online

Travel Planner

• Feb 2012 - Jun 2012

(School related) - Created, produced and managed a one-week school exchange for students in Spain - Created, produced and managed a 5-day tour on the French Riviera for my own class of 35 persons (School related) - Created, produced and managed a one-week school exchange for students in Spain - Created, produced and managed a 5-day tour on the French Riviera for my own class of 35 persons