Charlotte Hillery, CCM

General Manager at Marlborough Country Club
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Contact Information
us****@****om
(386) 825-5501
Location
Massachusetts, United States, US

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Experience

    • United States
    • Hospitality
    • 1 - 100 Employee
    • General Manager
      • Oct 2021 - Present

    • Clubhouse Manager
      • May 2018 - Oct 2021

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Seasonal Assistant General Manager
      • Feb 2017 - Nov 2017

      • Booked, planned and executed member and private events; also ran the formal and informal dining spaces• Directed beverage cart and pool operations, which involved completing all beverage ordering and beverage inventoryAttended committee meetings monthly and served as an active participant • Booked, planned and executed member and private events; also ran the formal and informal dining spaces• Directed beverage cart and pool operations, which involved completing all beverage ordering and beverage inventoryAttended committee meetings monthly and served as an active participant

    • Seasonal Clubhouse Manager
      • Mar 2016 - Dec 2016

      • Oversaw day-to-day clubhouse operations including dining room, banquet department, men’s and ladies locker rooms, snack bar and pool facility.• Collaborated daily with the Director of Member Engagement on new events for the membership.• Hired, trained and supervised new Dining Room Manager, Banquet Manager and a Management Intern. • Oversaw day-to-day clubhouse operations including dining room, banquet department, men’s and ladies locker rooms, snack bar and pool facility.• Collaborated daily with the Director of Member Engagement on new events for the membership.• Hired, trained and supervised new Dining Room Manager, Banquet Manager and a Management Intern.

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Clubhouse Manager
      • Mar 2015 - Mar 2016

      • Oversaw day-to-day clubhouse operations including a formal and informal dining room, banquet department, men’s and ladies locker rooms, snack bar and pool facility and building maintenance.• Collaborated with Membership Manager in coordinating new events for the membership. New events included a Fall Festival, Breakfast with Ariel, Family Laser Tag, Mommies & Mimosas, Uncorked Wine Series and a Turkey Trot on the Golf Course.• Management representative to the House Committee and the Wine Committee.• Assists General Manager with projects, capital improvement and long-range plan for clubhouse remodel, voted on by the membership in 2015 twice.• Developed an operating budget for each of the department’s revenue outlets; after approval, monitors and takes corrective action as necessary to help assure that budget goals are attained.• Hired, trained and supervised new Dining Services Manager.• Oversaw the restructuring of the club’s wine list.• Reworked banquet policies and procedures.

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Assistant Manager
      • May 2011 - Mar 2015

      Assistant Manager with prime responsibility for rooms operation; supervises Front Office Manager, Executive Housekeeper, Lead Bellman, Security, Beach Manager & Junior Activities Director. Plans and executes all weddings and other non member events. Ensures all rooms operation staff is knowledgeable about the club and can accurately answer member/guest questions. Conducts daily reviews of the rooms department to make certain all rooms are accurately reserved, checked in, cleaned and payments are processed. Oversees all costs associated with the departments to guarantee they are in line with the budgeted numbers. Committee Liaison: House Committee, Rooms Ad Hoc Committee, Crystal Lake Committee, Beach Committee

    • United States
    • Recreational Facilities
    • 100 - 200 Employee
    • Seasonal Clubhouse Manager
      • Jun 2010 - Jan 2011

      Directed and oversaw all daily F&B and housekeeping operations at one of the oldest country clubs in the country. Scheduled, led, and supervised all clubhouse employees. Planned, promoted, and managed all member events. Developed and implemented service and appearance improvements in dining areas. Directed and oversaw all daily F&B and housekeeping operations at one of the oldest country clubs in the country. Scheduled, led, and supervised all clubhouse employees. Planned, promoted, and managed all member events. Developed and implemented service and appearance improvements in dining areas.

    • Clubhouse Manager
      • Nov 2007 - May 2010

      Managed all daily F&B operations at this premier country club of southern Delaware and the surrounding area. Directed all club operations in absence of general manager. Devised long-term strategic plans for capital improvements. Built strong vendor relations, controlled beverage inventory, and maintained 100-bottle wine list. Restructured all banquet pricing, implemented training modules, and enhanced services. Managed all daily F&B operations at this premier country club of southern Delaware and the surrounding area. Directed all club operations in absence of general manager. Devised long-term strategic plans for capital improvements. Built strong vendor relations, controlled beverage inventory, and maintained 100-bottle wine list. Restructured all banquet pricing, implemented training modules, and enhanced services.

    • Catering Manager
      • May 2005 - Nov 2007

      Organized and managed all private parties and member events at this prestigious country club that has hosted two US Opens and a PGA Championship. Completed all banquet orders, and coordinated with banquet manager in staffing, setting up, and executing all banquets. Helped plan logistics for the AT&;T National, an annual stop on the PGA Tour. Managed members-only hospitality for 2007 AT&T National. Organized and managed all private parties and member events at this prestigious country club that has hosted two US Opens and a PGA Championship. Completed all banquet orders, and coordinated with banquet manager in staffing, setting up, and executing all banquets. Helped plan logistics for the AT&;T National, an annual stop on the PGA Tour. Managed members-only hospitality for 2007 AT&T National.

    • Catering Manager
      • May 2004 - May 2005

      Planned and coordinated all catering operations at this private club with a select membership and located six miles from the White House. Completed all banquet event orders, and managed all club functions and member banquets. Developed and implemented staff training programs, and expanded banquet menus. Planned and coordinated all catering operations at this private club with a select membership and located six miles from the White House. Completed all banquet event orders, and managed all club functions and member banquets. Developed and implemented staff training programs, and expanded banquet menus.

    • United States
    • Recreational Facilities
    • 100 - 200 Employee
    • Assistant Manager
      • May 2003 - Apr 2004

      Managed F&B operations for clubhouse dining rooms, a high-volume informal-dining outlet, and club events and member functions. Hired, trained, developed, and mentored new staff. Oversaw inventory control and cost analysis for tennis F&B operations. Created new menus, a new wine list, and a new training manual. Introduced Jonas system to managers and other staff, and increased payroll efficiency. Managed F&B operations for clubhouse dining rooms, a high-volume informal-dining outlet, and club events and member functions. Hired, trained, developed, and mentored new staff. Oversaw inventory control and cost analysis for tennis F&B operations. Created new menus, a new wine list, and a new training manual. Introduced Jonas system to managers and other staff, and increased payroll efficiency.

    • Seasonal Dining Assistant Manager
      • Nov 2002 - Apr 2003

      Directed and oversaw all daily dining-room operations, and planned and coordinated banquets during the Club's winter season. Managed the set up and breakdown of all daily functions. Developed an inventory cost-analysis system, and conducted inventory cost analysis. Trained new employees on the Jonas system. Directed and oversaw all daily dining-room operations, and planned and coordinated banquets during the Club's winter season. Managed the set up and breakdown of all daily functions. Developed an inventory cost-analysis system, and conducted inventory cost analysis. Trained new employees on the Jonas system.

    • Seasonal Dining Room Supervisor
      • May 2002 - Oct 2002

      Managed daily dining-room operations during the summer season at this prominent world-class golfing destination. Scheduled and supervised all FOH staff, and trained and developed new staff. Coordinated on-premise banquets and off-premise private parties, including family-themed function for 250 members. Managed daily dining-room operations during the summer season at this prominent world-class golfing destination. Scheduled and supervised all FOH staff, and trained and developed new staff. Coordinated on-premise banquets and off-premise private parties, including family-themed function for 250 members.

    • Manager in Training
      • Jun 1999 - May 2002

      Completed training rotation covering all club areas, including kitchen, banquet, à la carte, housekeeping, grounds, golf, maintenance, tennis, curling, skeet shooting, and swimming pool. Served as banquet and à la carte captain, and trained new staff in both operational areas. Updated operations manuals for dining room and poolside restaurant. Managed the set up, execution, and break down of the 1999 Ryder Cup. Completed training rotation covering all club areas, including kitchen, banquet, à la carte, housekeeping, grounds, golf, maintenance, tennis, curling, skeet shooting, and swimming pool. Served as banquet and à la carte captain, and trained new staff in both operational areas. Updated operations manuals for dining room and poolside restaurant. Managed the set up, execution, and break down of the 1999 Ryder Cup.

Education

  • Endicott College
    Bachelor of Science, International Program for Hospitality Studies
    1998 - 2002
  • Boston Latin School
    1992 - 1998

Community

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