Senior Project Manager

• Dec 2021 - Present

Project Manager

• Sep 2020 - Dec 2021

• Ensure the ongoing successful and timely delivery of Teckro products and projects to clients by prioritizing tasks and driving project timelines.• Manage day to day relationships with key existing clients through frequent communication, including formal and informal meetings and client visits.• Develop long-term relationships with your portfolio of assigned clients, connecting with key business executives and stakeholders. • Regularly contribute ideas for innovation and product, quality, and process improvements • Manage day to day relationships with key internal stakeholders, and the Project Management team ensuring and identifying opportunities for the relationship to develop in the future through frequent communication • Work with internal teams as well as external stakeholders to identify, monitor and manage risks during the development of the project and adhere to change control process where applicable. • Ensure the timely and successful delivery of solutions • Educate clients on products, new solutions and best practices • Operate as the lead point of contact for all matters specific to the managed clients during development.• Proactively identify issues in client service relationships, address these directly and intervene when necessary to ensure client satisfaction. Show less

Managed Services Analyst

• Oct 2019 - Aug 2020

• Provide post-go-live administrative support for assigned projects• Administration and tracking of users and groups (invited/ registered)• Execution of global customer support and queries • Provide demonstrations to clients and end-users• Management of document revisions • Monitoring of usage and development of on-boarding and user engagement strategies• Creation of regular and ad hoc customer reports• Analysis and deployment of new products and features• Plan and host workshops to improve team processes, structure and performance• Creation of training guides and providing training to wider team on updated process and/or responsibilities Show less

Senior Clinical Information Designer

• Sep 2018 - Sep 2019

* Perform as a lead Clinical Information Designer on a Clinical Operations team, while still developing projects * Contribute to the continuous improvement of team training, communication and processes* Work closely and build relationships with project teams to ensure timely delivery of high-quality solutions* Highly involved with hiring process; assessing potential candidates, performing interviews and delivering training and education of the CID role* Assessment of client documents prior to project development in order to determine accurate project timelines* Hosted weekly team meetings including the creation of agendas and minutes. Responsible for ensuring all action items were implemented* Assisting the Sr Clinical Research Specialists with oversight of CID’s performance and clinical operations activities, and responsible for the escalation of performance concerns* Liased with other teams to bring about improved process and tools Show less

Clinical Information Designer

• Sep 2017 - Sep 2018

• Analyse, understand, and process complex scientific/medical/pharmaceutical information• Work with study teams and internal project teams to ensure timely delivery of high quality solutions• Development of training guides• Execute the layout and structure of clinical information required to utilize our products efficiently and effectively• Monitor, analyze, and action end user feedback and usage analysis metrics to evaluate and improve usability and accuracy of our products