Experience

Reliva AG

• Switzerland
• Hospitals and Health Care
• 1 - 100 Employee

• Reception & Kitchen internship

  • Feb 2023 - Jul 2023

  Lausanne, Vaud, Suisse I did a reception internship in a renowned company, in order to familiarize myself with the different sectors of a hotel with the aim of entering EHL - Hospitality Business School. Enthusiastic and motivated, I am ready to support the reception team in all activities necessary to ensure customer and patient satisfaction and the smooth running of daily operations. Reception duties: - Greet customers and patients, guide them and respond to their requests - Manage reservations… Show more I did a reception internship in a renowned company, in order to familiarize myself with the different sectors of a hotel with the aim of entering EHL - Hospitality Business School. Enthusiastic and motivated, I am ready to support the reception team in all activities necessary to ensure customer and patient satisfaction and the smooth running of daily operations. Reception duties: - Greet customers and patients, guide them and respond to their requests - Manage reservations, check-in and check-out of customers and patients - Ensure coordination between the various departments of the hotel, in particular the hospital department - Manage telephone calls and requests for information - Provide information on local activities and tourist attractions - Perform administrative tasks such as invoice management Kitchen stains: - Assist the chefs and the kitchen team in the preparation of the dishes - Participate in setting up workstations and cleaning the workspace - Prepare the ingredients needed to make the recipes - Perform preparation tasks, such as peeling, cutting and mixing food - Contribute to the coordination of orders and compliance with quality and hygiene standards - Assist in the creation and presentation of dishes, as directed by the chef Software used: Unicodata, Outlook, Protel, CHUV hospital software (Axya, theo,) Show less



Boutique Hôtel Panorama

• Switzerland
• Hospitality
• 1 - 100 Employee

• Intern

  • Jul 2022 - Dec 2022

  Mollens, Crans-Montana I recently completed an enriching internship in a boutique hotel located in the Crans-Montana region. During this internship, I had the opportunity to familiarize myself with catering operations and to discover the profession of chambermaid. Passionate about the hotel industry, I would like to use my practical experiences to achieve my goal of accessing Ecole Hôtelière de Lausanne. Internship experience: - Assist the catering team in setting up tables, serving meals and clearing… Show more I recently completed an enriching internship in a boutique hotel located in the Crans-Montana region. During this internship, I had the opportunity to familiarize myself with catering operations and to discover the profession of chambermaid. Passionate about the hotel industry, I would like to use my practical experiences to achieve my goal of accessing Ecole Hôtelière de Lausanne. Internship experience: - Assist the catering team in setting up tables, serving meals and clearing. - Greet customers with courtesy, answer their questions and advise them on food and drink. - Learn and respect hygiene and food safety standards. - Assist the maid team in cleaning and preparing the rooms, changing sheets and towels. - Ensure rooms are clean, well-maintained and ready to welcome guests. - Collaborate with the reception to ensure effective coordination and provide an overall quality experience for customers. Software used : Mews, Salto Show less



Collège Derborence, cycle d'orientation

• Intern

  • Aug 2020 - Jul 2021

  Conthey, Switzerland To complete my professional maturity I did an internship in a secondary school. Tasks performed : - Responded appropriately to requests from interest groups at the school counter. - Handed telephone calls, dealt with e-mail enquiries. - Handed customer enquiries and managed the school website. - Managed student absences and organised student activities. - Prepared and paid invoices, made accounting entries. Software used: Office 365 suite, e-banking, WinBiz, ISM… Show more To complete my professional maturity I did an internship in a secondary school. Tasks performed : - Responded appropriately to requests from interest groups at the school counter. - Handed telephone calls, dealt with e-mail enquiries. - Handed customer enquiries and managed the school website. - Managed student absences and organised student activities. - Prepared and paid invoices, made accounting entries. Software used: Office 365 suite, e-banking, WinBiz, ISM (Internet School Management), Untis. Show less