Charlotte Freydefont

Junior Media Ops Specialist at Booster Box
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Contact Information
us****@****om
(386) 825-5501
Location
Milan, Lombardy, Italy, IT
Languages
  • English Full professional proficiency
  • French Native or bilingual proficiency
  • Italian Professional working proficiency
  • Spanish Limited working proficiency

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Credentials

  • Digital Analytics for Marketing Professionals: Marketing Analytics in Theory (with Honors)
    Coursera
    May, 2020
    - Nov, 2024
  • Marketing in a Digital World (with Honors)
    Coursera
    Apr, 2020
    - Nov, 2024
  • Advertising and Society
    Coursera
    Mar, 2020
    - Nov, 2024
  • Google Analytics Individual Qualification
    Google
    Dec, 2022
    - Nov, 2024
  • Google Ads Display Certification
    Google
    Sep, 2022
    - Nov, 2024
  • Google Ads Search certification
    Google
    Sep, 2022
    - Nov, 2024
  • Google Ads Video Certification
    Google
    Sep, 2022
    - Nov, 2024
  • Liquor License
    Holland College
    Jun, 2018
    - Nov, 2024

Experience

  • Booster Box
    • Italy
    • Advertising Services
    • 1 - 100 Employee
    • Junior Media Ops Specialist
      • Jul 2022 - Present

      - Account and campaign manager at Booster Box (awarded Best Small PPC Agency in 2019 and Best Large Global PPC Agency in 2022)- PPC Specialist with experience in B2B and Lead Generation on Google Ads, YouTube, Bing

    • Associate Media Ops Specialist
      • Jan 2022 - Jul 2022

      Scientific Data-Driven Performance Marketing

  • Università Bocconi
    • Italy
    • Education Administration Programs
    • 700 & Above Employee
    • Bocconi Research Thesis
      • Jan 2022 - Oct 2022

      Customer Satisfaction in the Air Travel Industry: The Role of Personalisation in Customer Service Responses on Twitter. Customer Satisfaction in the Air Travel Industry: The Role of Personalisation in Customer Service Responses on Twitter.

  • École de neige Rod Roy Snow School
    • Canada
    • Sports and Recreation Instruction
    • 1 - 100 Employee
    • Snowboarding Instructor and Bus Assistant
      • Jan 2016 - Apr 2020

  • Le Méridien Hotels & Resorts
    • Hospitality
    • 700 & Above Employee
    • Internship in Hotel General Management
      • Jun 2019 - Aug 2019

      - Resolved daily guest queries, restored 100% answer rate and improved answer-time rate on TripAdvisor, Expedia, Booking.com and Marriott internal review questionnaire. - Planned and posted on official social media (Instagram, Facebook) and contributed to boosting social media engagement. Instagram following grew from 3k followers to close to 5k. - Deployed a weekly internal report to streamline communications between departments and customer comments which catalogued progress and areas of improvements for each department. - Participated in upper management meetings, with experience in taking minutes and organizing meeting materials Show less

  • Shaw's Hotel & Cottages
    • Prince Edward Island, Canada
    • Bar Manager and Bar Tender
      • Jun 2017 - Sep 2018

Education

  • Università Bocconi
    Master of Science - MS, Marketing Management
    2020 - 2022
  • McGill University
    Bachelor of Arts - BA, Liberal Arts
    2015 - 2019
  • UWC South East Asia
    International Baccalaureate Diploma
    2013 - 2015

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