Charlotte Forrester
Innovation Researcher at James Heal- Claim this Profile
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French Elementary proficiency
Topline Score
Bio
Credentials
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Enriched Air Diver
PADIFeb, 2023- Nov, 2024 -
Advanced Open Water Diver
PADIJul, 2022- Nov, 2024 -
Dry Suit
PADIMay, 2022- Nov, 2024 -
Open Water Diver
PADISep, 2021- Nov, 2024 -
Chester Difference Award
University of ChesterJun, 2019- Nov, 2024 -
Young Enterprise certificate of achievement
Young Enterprise UKAug, 2015- Nov, 2024 -
Junior Sports Leadership Award
Sports Leaders UKSep, 2012- Nov, 2024
Experience
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James Heal
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United Kingdom
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Textile Manufacturing
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1 - 100 Employee
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Innovation Researcher
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Nov 2020 - Present
The innovation team at James Heal have two main responsibilities, existing product development (EPD) and new product development (NPD). I joined the team to help with the EPD and NPD research process in order to identify practical and logical areas of investment. In my role, I am responsible for finding and analysing a large amount of quantitative and qualitative data. So far my work has been well received by management, and I have been praised for my ability to present information in an engaging and informative way. To support me in my role, I completed a 2-day Microsoft Project Essentials training course held by QA, and I recently started a PMI project management course. Show less
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Junior Account Executive
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Oct 2019 - Nov 2020
I obtained my role after completing an intense assessment day at Pareto Law to gain the ‘Pareto Stamp’. James Heal operate globally, and in my role I was assigned specific countries that were my responsibility. In countries that we had a sales channel partner, I was their main point of contact. Key accounts that I managed include the USA, Japan, Germany and Italy. I assisted with quoting where necessary, I processed orders, managed expectations and oversaw their completion, and I liaised with our technical team and engineers to help with a range of matters. Furthermore, if there was no sales channel partner in that country, I was directly responsible for that market, such as Ireland and Peru. In addition to my role, I completed a 5-day sales fundamentals training course held by Pareto Law. Show less
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Total Fitness
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United Kingdom
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Health, Wellness & Fitness
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200 - 300 Employee
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Cafe Attendant/ Supervisor
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Oct 2018 - Jun 2019
Adapted quickly to the change in management from Dolce to Total Fitness, and thrived under the increased level of autonomy and standards that were expected. Assisted with management responsibilities, completed 14 Griffiths and Armour online training modules and attended fire safety, customer service and allergy training. Trusted with a key to the cafe and sole responsibility of the cafe, which increased my confidence and task management skills. Adapted quickly to the change in management from Dolce to Total Fitness, and thrived under the increased level of autonomy and standards that were expected. Assisted with management responsibilities, completed 14 Griffiths and Armour online training modules and attended fire safety, customer service and allergy training. Trusted with a key to the cafe and sole responsibility of the cafe, which increased my confidence and task management skills.
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The Old Bridge Inn
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Australia
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Hospitality
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1 - 100 Employee
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Front of House
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Jan 2016 - Aug 2018
Excellent time-management and communication skills in a pressured environment, consequently assigned to train new employees. Organised the bookings and adapted to multiple job roles. Became a flexible team player who often covered shifts and returned during university term breaks. Excellent time-management and communication skills in a pressured environment, consequently assigned to train new employees. Organised the bookings and adapted to multiple job roles. Became a flexible team player who often covered shifts and returned during university term breaks.
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Dream Keepers Ltd
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United Kingdom
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Retail Luxury Goods and Jewelry
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1 - 100 Employee
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General Administration and Commercial Assistant
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May 2014 - Jun 2018
Paid summer placement in 2018, part-time work 2014-16. Managed the Amazon account, sorted incoming orders and selected the appropriate delivery method to complete shipments and payments using shipping system packages, and the company's PayPal account. Carried out quality checks and prepared the final product for dispatch, prioritising where necessary to meet delivery deadlines. Produced invoices using the online accounting system, Xero. Paid summer placement in 2018, part-time work 2014-16. Managed the Amazon account, sorted incoming orders and selected the appropriate delivery method to complete shipments and payments using shipping system packages, and the company's PayPal account. Carried out quality checks and prepared the final product for dispatch, prioritising where necessary to meet delivery deadlines. Produced invoices using the online accounting system, Xero.
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Dolce cafe
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Chester, United Kingdom
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Barista
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Oct 2017 - Apr 2018
Trained barista praised on my ability to use my initiative and quickly grasp the role and responsibilities with no prior experience. Cash register trained and trusted to independently supervise the premises. Met daily profit targets consistently by persuading customers to increase their orders. Maintained stock and implemented organisation for products. Interacted effectively and politely with customers and colleagues. Wholly executed the food and beverage preparation process. Trained barista praised on my ability to use my initiative and quickly grasp the role and responsibilities with no prior experience. Cash register trained and trusted to independently supervise the premises. Met daily profit targets consistently by persuading customers to increase their orders. Maintained stock and implemented organisation for products. Interacted effectively and politely with customers and colleagues. Wholly executed the food and beverage preparation process.
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Triangle House Day Nursery
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Triangle, West Yorkshire, United Kingdom
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Nursery Assistant
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Jul 2016 - Sep 2017
Paid summer placements in 2016 and 2017, partially obtained though work experience in 2014 and voluntary work at fundraising events. Developed professional communication skills with all stakeholders. Implemented hygiene practice to meet the standards of the Ofsted outstanding establishment. Responsible for children aged 0-5 years requiring alertness, and co-ordinated activities for the children. Paid summer placements in 2016 and 2017, partially obtained though work experience in 2014 and voluntary work at fundraising events. Developed professional communication skills with all stakeholders. Implemented hygiene practice to meet the standards of the Ofsted outstanding establishment. Responsible for children aged 0-5 years requiring alertness, and co-ordinated activities for the children.
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Education
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2016 - 2019
University of Chester Business School
BA/BSc, Accounting and Business/Management
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