Experience

Menlo Security Inc.

• United States
• Computer and Network Security
• 200 - 300 Employee

• Site Reliability Engineering Manager

  • Aug 2023 - Present



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Global Product Owner and Function Lead - Puppet

  • Sep 2021 - Jun 2023

  Sheffield, England, United Kingdom I lead a multi-geographical Dev Ops function to support, manage and develop the global Puppet platform in HSBC. Puppet is the strategic tool used for configuration and endpoint management for the entire server estate of >130,000. This includes enforcing the security and compliance standards globally and executing critical tasks such as OS patching and vulnerability remediation. As product owner I am responsible for managing the roadmap, backlog, managing the priority and setting… Show more I lead a multi-geographical Dev Ops function to support, manage and develop the global Puppet platform in HSBC. Puppet is the strategic tool used for configuration and endpoint management for the entire server estate of >130,000. This includes enforcing the security and compliance standards globally and executing critical tasks such as OS patching and vulnerability remediation. As product owner I am responsible for managing the roadmap, backlog, managing the priority and setting achievable and measurable OKRs for each quarter. To achieve this, I regularly collaborate with stakeholders to align our roadmap and backlog to ensure we are in fitting with the global strategy and delivering the value required by our customers. I ensure to communicate the value delivered, key achievements, blockers and lessons learnt to stakeholders and senior management on completion of each sprint.

• Global Product Owner and Team Lead - Linux Automation

  • Nov 2020 - Sep 2021

  Sheffield, England, United Kingdom Product Owner and team leader for global Linux automation pod. The purpose of the automation pod was to identify and automate frequent processes or tasks done by the production support domain that could save time and effort and ultimately reduce cost. I engaged with stakeholders, developed and managed the roadmap, backlog and OKRs and managed all aspects of performance management for the team.

• EMEA Duty Manager Unix/Windows Production Support

  • Sep 2018 - Nov 2020

  United Kingdom The escalation point for the global Production Support Linux and Windows Teams. I was part of a management team of four following a 24/7 ‘follow the sun’ support model to manage and co-ordinate business critical issues globally.

• Technical Analyst - Linux performance expert

  • Sep 2016 - Sep 2018

  Sheffield, England, United Kingdom Working in Production Support as a system administrator in a small team specialising in Linux Performance analysis for both retail and Global Banking and Markets Unix and Linux estates located in the UK. Responsible for analysis and recovery of issues at the OS level and minimizing downtime to hosted services. This role was high pressure and required a close relationship with the incident management team.

• Technical Analyst

  • Sep 2007 - Sep 2016

  Sheffield Data Centre, Barnsley Working in Production Support as a system administrator providing support for both retail and Global Banking and Markets Unix and Linux estates located in the UK. Responsible for analysis and recovery of issues at the OS level and minimizing downtime to hosted services. This role was high pressure and required a close relationship with the incident management team. - Support of the Live infrastructure for RHEL, SLES, AIX, Solaris, VCS, Oracle RAC - Vendor Liaison - Collaborating with… Show more Working in Production Support as a system administrator providing support for both retail and Global Banking and Markets Unix and Linux estates located in the UK. Responsible for analysis and recovery of issues at the OS level and minimizing downtime to hosted services. This role was high pressure and required a close relationship with the incident management team. - Support of the Live infrastructure for RHEL, SLES, AIX, Solaris, VCS, Oracle RAC - Vendor Liaison - Collaborating with other support teams to resolve issues (i.e Storage, Networks, DBAs) - Incident/Problem/Change management - Pro-active estate wide patching - Developing shell scripts - Upskilling - Working in a high pressure environment - Weekend working and on-call rota