Charlotte Evans
Research Analyst at Best Companies- Claim this Profile
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Bio
Sebastian Soto
Charlotte was one of the greatest additions to the team. As a product manager, there were times I needed insight from the team over in Wrexham where Charlotte acted as the representative/ liaison. She was always quick with her responses and always willing to assist with some of the technical aspects. Charlotte also took point in ensuring the test data was prepared prior to a release checkout of any new functionality promoted onto the platform. Her professionalism, work ethic and personality made her an absolute joy to work with. Compound that with her analytical skills, quick learning and understanding of Operational tasks / processes, makes her an invaluable asset to any team and/or organization she is a part of.
Sebastian Soto
Charlotte was one of the greatest additions to the team. As a product manager, there were times I needed insight from the team over in Wrexham where Charlotte acted as the representative/ liaison. She was always quick with her responses and always willing to assist with some of the technical aspects. Charlotte also took point in ensuring the test data was prepared prior to a release checkout of any new functionality promoted onto the platform. Her professionalism, work ethic and personality made her an absolute joy to work with. Compound that with her analytical skills, quick learning and understanding of Operational tasks / processes, makes her an invaluable asset to any team and/or organization she is a part of.
Sebastian Soto
Charlotte was one of the greatest additions to the team. As a product manager, there were times I needed insight from the team over in Wrexham where Charlotte acted as the representative/ liaison. She was always quick with her responses and always willing to assist with some of the technical aspects. Charlotte also took point in ensuring the test data was prepared prior to a release checkout of any new functionality promoted onto the platform. Her professionalism, work ethic and personality made her an absolute joy to work with. Compound that with her analytical skills, quick learning and understanding of Operational tasks / processes, makes her an invaluable asset to any team and/or organization she is a part of.
Sebastian Soto
Charlotte was one of the greatest additions to the team. As a product manager, there were times I needed insight from the team over in Wrexham where Charlotte acted as the representative/ liaison. She was always quick with her responses and always willing to assist with some of the technical aspects. Charlotte also took point in ensuring the test data was prepared prior to a release checkout of any new functionality promoted onto the platform. Her professionalism, work ethic and personality made her an absolute joy to work with. Compound that with her analytical skills, quick learning and understanding of Operational tasks / processes, makes her an invaluable asset to any team and/or organization she is a part of.
Experience
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Best Companies
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United Kingdom
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Business Consulting and Services
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100 - 200 Employee
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Research Analyst
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May 2018 - Present
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Thomson Reuters
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Canada
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Software Development
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700 & Above Employee
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Business Support Analyst
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Mar 2016 - Present
• Coordinating user acceptance testing across multiple departments• Analysing business processes and identifying requirements for improving efficiency and effectiveness• Conducting gap analysis and impact analysis, to deliver recommendations for new processes and solutions in accordance with strategic objectives• Prioritising agreed requirements for development of Operations software applications• Coordinating activities in Operations for software deployment incl. IVV testing, UAT testing, and final ‘checkout’ prior to deployment to Production• Managing defects identified by Operations team, incl. reporting incident, through to deployment of patch• Collaborating with other business areas and related companies to identify synergies across business processes• Working with stakeholders to ensure business readiness for software deployments• Collaborate with product managers to develop new services, including specifying functionality requirements and creating wireframes
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Implementation Support Specialist
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Apr 2017 - Apr 2019
• Provide 1st and 2nd line support for clients during the on-boarding process.• Channel appropriate queries to IT for 3rd line support.• Support clients during Product releases (Migration, Testing etc.)• Provide SME to clients/in-house• Attends client meetings/workshops where necessary, on client-site if required• Assist in relationship management with third party facilitators• Assist with conformance testing prior to clients going into Production• Responsible for preparing communications out to clients pre and post release and follow up with clients where necessary.• Product SME for VEDaaS product and delivery channels. (AvoxData.com, Flat file, Web Services).• Develop/contribute to workflows and procedures for new products/services and technologies
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Data Analyst
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Jun 2015 - Mar 2016
• Developed strong research and analytical skills • Gained a good understanding of Public KYC and Full KYC • Developed strong research and analytical skills • Gained a good understanding of Public KYC and Full KYC
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Tesco
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Jordan
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Business Supplies & Equipment
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700 & Above Employee
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Customer Assistant
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Jun 2008 - Jun 2015
I worked part time for Tesco whilst studying. I worked on various departments including stock control and checkouts. During this time, I developed great customer service skills and learnt the importance of stock control, product loss and KPI’s. I worked part time for Tesco whilst studying. I worked on various departments including stock control and checkouts. During this time, I developed great customer service skills and learnt the importance of stock control, product loss and KPI’s.
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Research And Development Associate
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Jan 2013 - Aug 2013
This was a Knowledge Transfer Partnership between Setters & Associates Ltd and Glyndŵr University • Worked as a research and development associate for a behavioural safety organisation who deal exclusively with high risk industries • Completed modules for a CMI level 5 Qualification These included; performance management, dealing with conflict, leadership styles, financial awareness, marketing strategies, effective decision making, listening and assertiveness training. • Undertook routine administrative tasks with speed and efficiency • Conducted market research on competitors • Developed strong analytical skills • Confident with I.T (Microsoft Office) • Good written and verbal communication skills • Provided psychological underpinning for a Cultural Development Programme • Developed strong motivational skills from coaching competencies whilst working alongside the operational teams • Liaised between organisations, partnerships, and clients • Achieved an IOSH managing safety certificate • Completed a Client/Contractor National Safety Group course • Underwent training for Manual Handling • Developed a broad understanding of high-risk sectors whilst attending site visits for Renewable and Utilities companies
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Education
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2012 - 2019
Wrexham Glyndŵr University
Master of Philosophy - MPhil, Psychology -
2009 - 2012
Glyndŵr University
Bachelor of Science (BSc), Psychology
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