Charlotte England
Student at London South East Colleges- Claim this Profile
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Topline Score
Bio
Jermaine Francis
Polite, helpful and supportive colleague with a good work ethic.
Maria Goes
Charlotte was always very punctual at work and worked very diligently with great attention to detail. She is very hardworking and I strongly recommend her. She will be a great asset to any organisation.
Jermaine Francis
Polite, helpful and supportive colleague with a good work ethic.
Maria Goes
Charlotte was always very punctual at work and worked very diligently with great attention to detail. She is very hardworking and I strongly recommend her. She will be a great asset to any organisation.
Jermaine Francis
Polite, helpful and supportive colleague with a good work ethic.
Maria Goes
Charlotte was always very punctual at work and worked very diligently with great attention to detail. She is very hardworking and I strongly recommend her. She will be a great asset to any organisation.
Jermaine Francis
Polite, helpful and supportive colleague with a good work ethic.
Maria Goes
Charlotte was always very punctual at work and worked very diligently with great attention to detail. She is very hardworking and I strongly recommend her. She will be a great asset to any organisation.
Credentials
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Legal Secretary
The CPD Certification ServiceNov, 2017- Oct, 2024 -
Legal Secretary
The CPD Certification ServiceApr, 2015- Oct, 2024 -
Introductory Certificate in Customer Service
City & GuildsAug, 2011- Oct, 2024 -
Legal Secretaries
Chartered Institute of Legal Executives (CILEx)Jun, 2009- Oct, 2024 -
CLAIT
OCRSep, 2005- Oct, 2024 -
Business Administration
OCRSep, 1998- Oct, 2024 -
First Aid
QualsafeSep, 2019- Oct, 2024 -
Basic Disclosure CRB
Disclosure ScotlandJan, 2018- Oct, 2024 -
HM Government Security Clearance (SC)
HM TreasurySep, 2012- Oct, 2024 -
ILSPA - Affiliate member
The Institute of Legal Secretaries & PAs
Experience
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London South East Colleges
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United Kingdom
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Education Management
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200 - 300 Employee
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Student
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Sep 2020 - Present
I am currently taking a career break for personal development. I am currently taking a career break for personal development.
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London Borough of Bexley
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Government Administration
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700 & Above Employee
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Digital Champion
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Jun 2019 - Present
Volunteering for Bexley Libraries Service as a Digital Champion. Teaching and assisting library users to achieve their objectives including the tasks below: • Providing one to one trouble shooting sessions including creating email addresses, composing emails, and attaching documents also, using the internet and researching various websites and information. • Scanning documents into folders and memory sticks. • Apply for jobs using job sites and other various sources, helping with covering letters and CV’s. • Helping with Word using the appropriate tools. • Various other support including providing details of local courses and researching various other related information from various sources for the people's professional development.
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Paytons Solicitors
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United Kingdom
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Law Practice
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1 - 100 Employee
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Legal Administrator
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Nov 2019 - Dec 2019
Temporary role in Criminal Defence law. • Ran the diary electronically which included hearings, legal visits (face-to-face and digital conferences of video links), meetings with the clients and other various engagements to appear in the calendar electronically. • Filing of documents, scanning and uploading documents to be indexed to the right case reference to ensure all documents were compiled together for the case files on Leap. • Opening and closing matters including police station and magistrates court files using Leap software and populating the various documents. Also, inputting the time recording details.
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Trivelles International
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United Kingdom
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Real Estate
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1 - 100 Employee
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Legal Administrative Assistant
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Nov 2018 - Mar 2019
Property investors company within the legal team. • Created and maintained accurate and up-to-date hard and soft copy files for the Legal Department. This also, included compiling of documents and reconciliation. • Created and maintained spreadsheets detailing all accurate client information. • Maintained and monitored legal transactions for all clients/units inputting accurate data on the spreadsheet. This included recording each movement of the legal documentation on the spreadsheet encompassing in-house drafted legal packs and sent to the client, Exchange of Contracts, and unit Completion. • Created and updated spreadsheets for cross-referencing data between departments. • Communicated regularly with clients and colleagues (via email and/or telephone) and responded to queries received from clients within set time scales. • Photocopying, scanning and printing various documents. • Witnessing of documents and ensuring all executed contracts were distributed to the appropriate destinations. • Created basic detailed inventories for units as of when required. • Drafting of template Management Agreement letters and ensuring the letters were signed by the Solicitor and stamped supporting the hospitality team.
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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Legal Administrative Assistant
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Dec 2017 - Jul 2018
Innovative IT Providers within the legal team. • Management of centralised team mailbox, including distribution of emails containing legal contracts for approval by appropriate members of the legal team. • Managing queries from other internal departments, including acting as principal point of contact for these queries. Ensuring that where expedition was required, that work was prioritised accordingly. • Managing distribution of the approved vetted contracts to relevant signatories, and post signature, the distribution of the executed contracts to internal stakeholders before onward distribution to other contractual parties. • Managing the archiving of completed contracts monthly, ensuring appropriate record management standards were satisfied, irrespective of the technology used to store the data.
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National Crime Agency (NCA)
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United Kingdom
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Law Enforcement
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700 & Above Employee
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IT Asset Auditor
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Aug 2017 - Aug 2017
Temporary Government booking. Reconciled the identity of all IT assets to ensure that they were all traceable. Cross referenced and Recorded the data on Excel, so that the data was structured for the assets to be clearly identified, including establishing the location of each asset and the identity of the person that each asset was allocated to. Temporary Government booking. Reconciled the identity of all IT assets to ensure that they were all traceable. Cross referenced and Recorded the data on Excel, so that the data was structured for the assets to be clearly identified, including establishing the location of each asset and the identity of the person that each asset was allocated to.
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Citibase Limited
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United Kingdom
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Real Estate
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Reception Administrator- Temporary booking
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Mar 2017 - Mar 2017
Temporary Administration role. • Reception and general administratration duties. • Assisting and Escorting visitors • Booking couriers •. Organising appointments Temporary Administration role. • Reception and general administratration duties. • Assisting and Escorting visitors • Booking couriers •. Organising appointments
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Ministry of Justice UK
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United Kingdom
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Government Administration
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700 & Above Employee
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Administrative Officer
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Oct 2014 - Feb 2017
Temporary Government assignments to utilise my administrative skills and to gain exposure and experience in the Legal environment within the agencies below: 1) London Collection and Compliance Centre based at Crown Prosecution Service September 2016- February 2017 2) Upper Tribunal Immigration and Asylum Chamber - Field House January 2016- September 2016 3) National Probation Service based at Hammersmith Magistrates Court April 2015- June 2015 4) Royal Courts of Justice within the Bankruptcy Chambers October 2014- March 2015 • Administration services with demonstrable organisational ability and attention to detail. • Setting up and maintaining offender information on relevant databases and other records. • Disseminating information encompassing Creditor’s bankruptcy petitions, Witness statements, Pre-sentence reports and Upper Tribunal Permission to Appeal applications of determinations. • Produce, maintain and update cases and report lists by using information from appropriate sources. • Receive and distribute information and communications in an appropriate manner using appropriate technologies. • Maintain up-to-date and accurate records and databases creating audit trails. • Collection of financial impositions imposed by the Court. • Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees. • Drafting correspondence, notes, reports and submissions according to guidelines and instructions. • Preparation of daily court lists in the High Court for Bankruptcy and Companies cases, with a display deadline of 16.30 daily. • Preparation and organisation of case files to ensure that these were available to the judiciary in enough time prior to the hearings. • Formatting and editing documents. In addition, I completed various Civil Service E-Learning courses to ensure Continual Professional Development was met.
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T G Baynes Solicitors
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United Kingdom
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Legal Services
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1 - 100 Employee
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Legal Secretary
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Jul 2015 - Oct 2015
Temporary and ongoing bookings. • Client liaison- assisting and escorting Clients to their hosts. • Audio dictation- typing attendance notes in relation to Client matters, covering interactions with clients, other Solicitors and Counsel. I also, drafted reminder letters to Clients. • Submitting documents to the Land Registry Portal including Mortgage Deeds, Charge, Lease and Transfer information and Correspondence by replying to requisition from document registration service. • Typing template letters to Landlord/Lessors, Mortgage Brokers, Land Registry, Landlords Agents/Solicitor, sellers Solicitors and to Clients. • Faxing letters to the other side Solicitors. • Managing the post, which included DX and other communications. • Dealing with Client queries and general matters via Outlook, maintaining the email inbox and answering telephone calls, taking appropriate action. This involved dealing with a high volume of Client liaisons, ensuring appropriate levels of Client care and professionalism. • Opening and closing cases. • Maintaining the department filing systems, as well as archiving records. • Document transmission- ensuring that documents arrived at their destination at the appropriate time.
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The Royal British Legion
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United Kingdom
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Entertainment
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Membership Services Administrator
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Sep 2014 - Oct 2014
Temporary Administration role. I provided comprehensive administrative support to the Member Services team. I was the first point of contact for the team, including telephone and written enquiries of memberships held for those whom served in the armed forces and handling amendments to member contact details within the membership database. I also created and managed the filing systems, both electronic and paper based systems, ensuring that information was readily accessible at all times. This included electronic archiving. On a daily basis, I opened, sorted and prioritised the post and prepared timely draft correspondence as appropriate and redirected as neccessary ensuring action was taken on urgent items, whilst ensuring that original recipient was advised of the primary action taken. I also was responsible for raising purchase orders in Proactis for the Membership Services Manager.
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Iron Mountain Records Management
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1 - 100 Employee
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Data Centre Specialist
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Aug 2012 - Jun 2014
HM Treasury Government Contract. Identified and recorded the population of Government files requiring review and assessment. Assessed the files against the selection criteria, making decisions as to whether the files were suitable for being placed in The National Archives (TNA). Quality checks were undertaken using the second pair of eyes approach, which I undertook in conjunction with colleagues. All work on the files was subject to performance targets, based on both the quality and quantity of files handled, demonstrating accountability for all work undertaken. I also was responsible for documentation for supplies, keeping them in systematic order. I always ensured I met the targets to the best of my ability. I worked as part of a large team, so have been exposed and influenced to helping others by supplying them with appropriate information and support.
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Student
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Nov 2010 - Aug 2012
I sought suitable employment and undertook a range of Training/Workshops courses listed below: • Interview skills • Customer Focus course (City & Guilds Certification) - Customer service skills including Sales and Marketing • Health and Safety course - General introduction to Health and Safety requirements • CV maintenance - Enhancing skills of tailoring CVs • Emergency First Aid in the workplace (HSE Certification) I sought suitable employment and undertook a range of Training/Workshops courses listed below: • Interview skills • Customer Focus course (City & Guilds Certification) - Customer service skills including Sales and Marketing • Health and Safety course - General introduction to Health and Safety requirements • CV maintenance - Enhancing skills of tailoring CVs • Emergency First Aid in the workplace (HSE Certification)
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Client Care Assistant
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Sep 2010 - Nov 2010
I was responsible for a wide range of office duties including managing the team and the structure of the office, updating and creating spreadsheets and logs. I worked alongside staff who managed the contracts of office buildings and care homes to deliver high quality client care services which facilitated and supported J&K in their contract management. I also was responsible for managing the diaries for senior management to enable site visits, meetings and job interviews. I was responsible for a wide range of office duties including managing the team and the structure of the office, updating and creating spreadsheets and logs. I worked alongside staff who managed the contracts of office buildings and care homes to deliver high quality client care services which facilitated and supported J&K in their contract management. I also was responsible for managing the diaries for senior management to enable site visits, meetings and job interviews.
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PA Consulting Group
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Switzerland
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Facilities Administrator
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Apr 2009 - Feb 2010
My main duty was to manage the administration of the company’s facilities services. · Maintenance of records and registers of files, control of Training Plan Matrix, organising and booking training courses relating to facilities for all PA staff. · Purchasing of office equipment. · Managing the completion of time-sheets and staff scheduling records. · Dealt with Risk Assessments and Method Statements by updating them accordingly. · Organised presentations for the Health and Safety Briefings to new staff to comply with the Health and Safety Legislation. · Notice boards housekeeping by making sure all first aiders and fire wardens kept up to date and any changes that occurred. · Ensured at all times requests from the Helpdesk were actioned in appropriate timescale’s.
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Safeguard Insurance
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United States
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Insurance
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1 - 100 Employee
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Administrator
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Jul 2007 - May 2008
Temporary Contract. Scanned and indexed various types of premium holders insurance coverage policies enabling all files and documentation’s to be inputted electronically on the in-house Misys system. I also shredded through confidential documents keeping in line of the data protection act. Distributed renewal letters and banked cheques of monies that were paid in to the office of the insurance policies. Temporary Contract. Scanned and indexed various types of premium holders insurance coverage policies enabling all files and documentation’s to be inputted electronically on the in-house Misys system. I also shredded through confidential documents keeping in line of the data protection act. Distributed renewal letters and banked cheques of monies that were paid in to the office of the insurance policies.
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TDG
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Argentina
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Data Infrastructure and Analytics
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Administrator
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Oct 2002 - Jun 2007
· Administered paperwork and ensuring dispatch notes was sorted, collated and filed away on a daily basis. · Carried out a Stationery Inventory on a weekly basis for regular reports. · Administered information relating to the despatch of goods to ensure that the goods were appropriately sent or retained by the staff responsible for the distribution of the goods. · Administered POD’s (Proof of Delivery) documentation, monitored delivery discrepancies and resolved any issues relating to deliveries and by liasing with TNA, Parceline and UPS.
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Office Administrator
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Sep 2001 - Sep 2002
Temporary bookings and assignments. I undertook a range of temporary roles in various companies as Office Administrator to gain administration experience and career development of working in an office environment within various departments. I achieved a useful amount of knowledge I needed to furthermore my training I had gained at college. I developed a strong corporate culture in the working world at the companies listed below: 1. Greenwich Council 2. Bexley Council 3. Royal Arsenal Riverside 4. Global Home Loans 5. The Woolwich Bank 6. Kelsey Housing Association- Orpington Council
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Education
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2008 - 2009
Bexley College
ILEX Legal Secretary Level 2, Pass -
2020 - 2020
The Learning and Enterprise College
OCR Information Communication & Tech, Pass -
2019 - 2019
Aspire Education Academy
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2016 - 2017
Oplex Careers
Continual Professional Development for Legal Secretary Level 3, Higher Distinction -
2014 - 2015
Aim Redstone Consultancy
Continual Professional Development for Legal Secretary Level 3, Full completion -
2005 - 2006
Greenwich Community College
OCR CLAIT for IT users Level 1, Full award -
1998 - 2000
Bexley College
OCR Business Administration Level 1 and 2, Full award -
1997 - 1998
Westwood Technology College Sixth Form
BTEC Art & Design -
1992 - 1997
Westwood Technology College (School)
GCSE’s
Community
